senior systems administrator resume example

Primary role is to provide high-level technical support for system servers and complex network support primarily with Cisco networks both wireless and wired Detail of daily duties includes the following:

• Configure and maintain accessibility for wired and wireless devices using Cisco Prime Infrastructure and ISE
• Update software on network device such as switches, UPS, Prime infrastructure, and ISE when required
• Configure new Access Points in areas when signal are weak
• Configure, maintain, and replace switches throughout the campus
• Contact vendor for part replacements that are under warranty
• Configure and enable switch ports to specific VLANs required for various devices
• Configure and maintain UPS units used in communication closets which power the network devices
• Configure and maintain Windows Server 2016 VM for different services used on campus
• Create and renew SSL certificates Responsible for creating computer accounts, folder permissions, implementing Group Policies and creation and testing of student roaming profile
• Provide support with Google Apps email service with creating email and group accounts, add or remove large number of email address from groups, and troubleshoot issues with Google account issues
• Implementation of Intranet application, which are designed with different web programming languages: PowerShell, PHP, ColdFusion, ASP(X), JavaScript, IIS, Apache, Microsoft SQL and
• YSQL.

• Primary role is to provide technical support for Trinity University community
• Support provided ranges from installation and or configuration of University owned assets as well as personally owned laptops/computers and devices of faculty, staff, and student users
• Hardware support provided on various platforms, to include standard personal computers, as well as laptops manufactured by various vendors to include Dell, Toshiba, Hewlett Packard, and IBM
• Detail of daily duties includes the following: Respond to support request submitted by tier III support team, via TRACK IT Help Desk ticketing system, after attempts to resolve users issue by phone have failed
• Onsite Diagnosis and resolution of various network connectivity issues encountered by users
• Installation and support of Trinity’s proprietary software on faculty and staff member’s computers
• Installation and configuration of Windows 9X, NT Workstation, 2K, and XP, MS Office Suite, and various mail clients to include non-standard applications
• Create technical documentation on steps and procedures for hardware/software installation and configuration in an effort to further support faculty, staff, and student users
• Manage the migration of faculty/staff machines to log on to Trinity’s Microsoft domain
• Configure new and redistributed machines to run a basic software build, using the Ghost
• Maging software
• Evaluate the software and or hardware needs of faculty, staff, and student users and provide technical recommendations and or feedback
• Regarding the uses and purchase of product and or hardware
• Utilize Symantec Ghost application to setup multiple workstations with Trinity University approves image
• Installation and support of VIRUS and SPAM Blocker software on user’s workstations
• Onsite service and repair of various computer equipment in response to users request of support
• Contact vendor of failed computer equipment in an effort to replace hardware parts under warranty.