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Senior System Engineer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Executive Profile

Culminate years of experience developing custom database driven solutions and integrate emerging technologies for Department of Defense systems using techniques that enhance my development and leadership capabilities

Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
Senior System Engineer, 08/2015 to 01/1
Verizon CommunicationsSeattle, WA,
  • Team lead over both DBM and Unix sections, responsible for the Oversight of all Windows and Solaris support for the Joint Chief Staff (JSC) at Defense Information Systems Agency (DISA).
  • Participate in operational management and implementation of monitoring tools for operating systems, networks, and oracle databases.
  • Incident Management, Problem Management, Service Level Management, Asset Management, Change Management, Configuration Management.
  • Web enabled Mid-Tier for clientless deployment across all platforms: UNIX & Windows.
  • Knowledge and skills consist of but not limit to: BMC Remedy, Solaris, some Java, SQL, and TCP/IP protocols.
Remedy Administrator, 09/2015 to 11/2015
Raytheon Technologies CorpAlbuquerque, NM,
  • Gathered Functional Requirements via Workshops, Quality/Communication Plans, GAP Analysis, Best Practices, Design, Development, Test Plan and Scripts, Training, Configuration, Implementation Plans, Project Planning and Scheduling Installation and Configuration for: Remedy AR Servers version 7.6, Email Engine, Approval Engine, Assignment Engine, Flashboards, Mid-Tier CMDB version 7.6, ITSM applications including: Incident, Problem, Change, Asset Management Version, plus BMC AIE (Atrium Integration Engine) Integrated Remedy AR System with SMS and SCCM to CMDB, Active Directory, Omnibus/Netcool, HP OpsWare via Web Services, Sun Identity Manager, Mobile Reach (blackberry, windows mobile), Abydos Analyzer Remedy Skills: Remedy ARS 7.6.
  • Remedy Web 7.6.
  • Remedy 7.6.
  • Remedy ITSM 7.6 (HD, CM, AM and SLA), Approval Server, Email Engine, Assignment Engine Atrium CMDB 7.6, AIE ARS / ITSM 7.6 Installation, Configuration, and Customization.
Senior Network Administrator, 09/2015 to 07/2015
Avx, ,
  • Systems administrator of BMC Remedy Action Request, configure and use internet browser technology and the full array of TCP/IP and Windows utilities, to locate and correct most network server problems.
  • Vast knowledge of MS Active Directory , Microsoft Exchange, and Retina security applications.
  • Install workstation and server operating systems, applications, and server software including, service packs, and special software patches.
  • Current toolset includes BMC Remedy, Email Engine, DNS, SQL Server 2000 and 2003, Blackberry Enterprise, Microsoft Visual Basic 2008, SIPRNet, and Windows Server 2003.
  • Provide end- user training and support.
  • Administer user security access to software and corporate data.
  • Responsible for direct supervision for lower level Computer Support Technicians Provide hardware and user support for remote network access.
  • Assist users with connection setup, and assist with connection problems Execute and monitors both scheduled and ad-hoc backup and recovery operations Establish and maintain DoD classified networks and SIPRNet Handles advanced Windows 2003 server and client operating systems, related to login errors, mail connectivity, trusts, wide are connectivity, name resolution issues, and server problems Blackberry Device configuration and administration Monitor VTC request as well as establishing connection via IP/ISDN Diagnose and correct SafeNet Speed/LAN device problems Excellent oral written communication skills.
Network Administrator, 11/2015 to 08/2015
United States Army Clarksville TN, ,
  • Responsible for maintaining current knowledge in new conference technology and system development.
  • Ensure that Unclass and Classified laptops are up to date with the latest software updates and security patches.
  • Setup, configured, and maintained company's Wireless/Local Area Network (LAN) workstations, servers, firewall, and routers & smart switches Responsible for setting up and monitoring all conference meetings that requiring computer and audio equipment.
  • Respond to user problems and questions related to conference equipment issues.
  • Troubleshoot any technical problem that occurs during conference.
  • Configure systems for Intranet and Internet connectivity Perform BMC Remedy administrator duties.
  • Managed network user accounts and security of network domains Responsible for preventing, troubleshooting, and resolving network issues Performed routine system backups, data restoration, software patches, and software upgrades Responsible for periodic maintenance of company's web-site Remedy Administrator for account issues Network Cabling Clearance TOP SECRET/SCI.
Education
Bachelors of Science: Information Technology Database Management, Expected in
Kaplan University - ,
GPA:
Information Technology Database Management
January 2012 - Security + Certification (SYS-301) August 2008 - A + Certification October 2008 - Army Accommodation Medal for Exceptional IT support May 2007 - Army Achievement Medal for Exceptional Performance May 2007- Commandants list during Warriors Leaders course for maintaining a 98 percentile GPA March 2007 - Advanced Cisco certification August 2009 - Top 10 percent of my graduating class during Advanced Leaders Course (ALC) 1 : , Expected in
- ,
GPA:
Skills
A + Certification, Active Directory, ad, ALC, AR, Army, Asset Management, Agency, audio, backup, Change Management, Cisco, Excellent oral, hardware, Configuration Management, client, databases, DBM, DNS, Email, Network Cabling, firewall, Functional, HP, Information Systems, Internet connectivity, IP, ISDN, Computer Support, IT support, some Java, Local Area Network, LAN, laptops, Team lead, meetings, access, Microsoft Exchange, mail, SQL Server 2000, Windows, 98, monitors, Netcool, Enterprise, network, networks, operating systems, oracle, Project Planning, protocols, Quality, routers, Scheduling, Servers, Scripts, SLA, SMS, Solaris, SQL, Sun, supervision, switches, TCP/IP, user support, user training, Troubleshoot, troubleshooting, UNIX, upgrades, utilities, Microsoft Visual Basic, web-site, Windows Server, Workshops, written communication skills

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Resume Overview

School Attended
  • Kaplan University
Job Titles Held:
  • Senior System Engineer
  • Remedy Administrator
  • Senior Network Administrator
  • Network Administrator
Degrees
  • Bachelors of Science
  • January 2012 - Security + Certification (SYS-301) August 2008 - A + Certification October 2008 - Army Accommodation Medal for Exceptional IT support May 2007 - Army Achievement Medal for Exceptional Performance May 2007- Commandants list during Warriors Leaders course for maintaining a 98 percentile GPA March 2007 - Advanced Cisco certification August 2009 - Top 10 percent of my graduating class during Advanced Leaders Course (ALC) 1

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