Senior Specialist Health Services Program Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Education and Training
Expected in 1996
: License Vocational Nurse
Cabrillo College - Aptos, CA
Certificate as a Licensed Vocational Nurse.
Expected in 2006
Associate of Science: Registered Nurse
Excelsior College - Minden, NV
Expected in 2016
Bachelor of Science: Bachelors of Science Nursing
Excelsior College - Hayden, ID
Graduate April 2016
Skill Highlights
  • Absence Management
  • Multi-site operations
  • Relationship and team building
  • In-depth claims knowledge
  • Health and wellness expertise
  • Policy/program development
  • Proficiency in excel
  • Microsoft Office
  • Occupational Health and OSHA
  • Global Health
Professional Experience
03/2010 to Current
Senior Specialist, Health Services Program Candy Koetsier City, STATE,
Created annual goals, objectives and budget and made recommendations to reduce costs.
Served as liaison between site leadership, clinical staff and the community. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Organized and led weekly personnel meetings with multiple team members.
In-depth knowledge and skills in all areas of disability, workers compensation, fitness for duty, EAP, clinical services, OSHA and FMLA programs and delivery.
06/2007 to 03/2010
RN clinic manager/ Human Resources/ Non-GE Take Care Health Tim Weil City, STATE,
  • Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually. Evaluated patient care procedural changes for effectiveness. Served as liaison between management, clinical staff and the community. To/Business Position/Manager Function/Location Band 04/2010/ Nurse 6/ Human Resources/ PB Energy - Headquarters Garraux, A Lindsay (Lindsay) Other ID US Job Description CARE manager covering 21 states multiple site locations and large populations of dispersed workers.
  • Participate in multi-disciplinary workplace teams composed of human resources, risk management, safety, occupational health, and others.
  • Work closely with others to achieve successful return-to-work and stay-at-work outcomes.
  • Achieving a decrease in my region by >1% Design, implement, and evaluate workplace programs in cooperation with management and labor.
  • Provided training and education for supervisors, managers, employees, and others to promote program goals.
  • Supported the goals and programs to help meet the operating plan for Energy.
  • Coordinated illness and injury management for both personal and work related events with emphasis Provided support and training to on-site clinic nurses.
  • Solid understanding of multi state workers compensation laws, Americans with Disabilities act, Family Medical Leave, Occupational Safety and Health Administration and the Health Insurance Portability and Accountability act.
  • Responsible for the overall operation of the health clinic and direct supervision of support staff and providers.
  • Ensured clinic compliance to all clinic standard operating procedures and adherence to scope of practice.
  • Ensured clinic compliance to Infection Control, QA, OSHA, and CLIA standards.
  • Escalated issues to appropriate levels as needed.
  • Responsible for identifying quality issues and work to resolve those.
  • Medical Score Card compliance 100% outcome.
  • Contributed site achieving Voluntary Protection Program status (VPP).
  • Provided travel health guidance and consultation for large population of travelers.
10/2000 to 06/2007
Director of Nursing-various positions in management Evergreen Health & Rehabilitation City, STATE,
  •  Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Planned and organized staff development and orientation programs for nursing services. Monitored infection control procedures to ensure facility-wide health and safety. Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all.  I have worked in several management positions with this company during my time there with the last one being the Director of Nurses (DNS).
  • The DNS is responsible for coordinating, organize, implement, evaluate and direct nursing services in accordance with rules, regulations and guidelines.
  • I supervised a staff of RN, LPNs and nursing assistants.
  • Other management positions I held included Staff Development Coordinator and Special Projects covering three buildings.
  • Duties included employee injuries, continuing education for staff, certified nursing assistant instructor, CPR instructor, working with suppliers, hiring and terminating staff, gathering and analyzing data for quality purposes.
Certified Case Manager 
Basic, CA, consultation, CPR, DCA, documentation, DNS, Functional, hiring, Human Resources, HR, Infection Control, instructor, Insurance, Leadership, Director, Excell, Outlook, Microsoft Word, Nursing, occupational health, Occupational Safety, quality, QA, record keeping, risk management, safety, Spanish, Staff Development, supervision, Visio
Additional Information
  • GE Band: lPB Date of Hire: 19-Apr-2010

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Resume Overview

School Attended
  • Cabrillo College
  • Excelsior College
  • Excelsior College
Job Titles Held:
  • Senior Specialist, Health Services Program
  • RN clinic manager/ Human Resources/ Non-GE
  • Director of Nursing-various positions in management
  • Associate of Science
  • Bachelor of Science