Senior Software Quality Assurance Tester Resume Example AMDOCS

SENIOR SOFTWARE QUALITY ASSURANCE TESTER

Professional Profile

Senior software QA tester with full system development life cycle experience, including designing, developing and implementing test plans, high level calendar test cases and test processes with attention to detail resulting in high quality Change Request and production change implementations
Hands-on technology professional accustomed to working in complex, project-based environments. Multifaceted experience in QA software testing, system testing, user-acceptance testing and production certification testing.
Backed by strong credentials including a Bachelor's degree, certificate in business management and advanced command of various testing tools, agile methodologies and cross-platform skills in Windows, and Unix.

Summary of Skills

Experience

Senior Software Quality Assurance TesterAug 2014 to Current
AMDOCS － Atlanta, GA

Serve as a key member of Quality Assurance team for a leading Amdocs telecom customer (T-Mobile).
Worked on various front end Amdocs modules including web, CRM, ordering and billing.
Key responsibilities include Testing of APIs, Web, widgets and batch jobs (Unix) across modules as part of the system test/Production testing teams
Create test designs and execute software test plans, cases and scripts to uncover, identify defects in parallel to UAT
Document software defects using bug tracking system(QC/ALM) and report defects involving program functionality, output, online screen and content to software developers
Data creation and analysis.
Validation of XML data in the outcome of testing as per business requirements
Logs validations in batch Hotfix (patch) packages testing to production
Identified and pointed out design gaps during testing of major CRs. Communicated effectively with developers and became a 'go-to-tester' for challenging test cases.
Certified patches to production
Deliver QA reports and statuses as required
Post release production sanity testing during releases identifying defects in production
Conduct formal high level calendar design reviews with Customer IT operations and business groups
Provide knowledge transfer to offshore/peers.

QA Tester (Senior SME)Sep 2013 to Aug 2014
AMDOCS － Champaign, IL

Worked across testing various Amdocs applications for a leading Amdocs customer (Metro) like API, Payment module, ordering (ASAP).
Key member in the production testing team holding following responsibilities:-
Production hotfix patch testing for front end and batch applications.
Was instrumental in identifying critical escaping defects to production during new release sanity and became a key tester for major new releases.

QA Tester (Senior SME)May 2011 to Sep 2013
AMDOCS Sprint － Champaign, IL

Part of the Change Request testing team
Learned very quickly to become a key iCare(CRM)testing team member which was the latest Amdocs CRM release and a major upgrade for the client.
Designed test calendars and test cases design
Test calendar reviews with internal development teams and client as required
Assisted with user-acceptance testing and defect tracking for new software releases.
Provided recommendations for resolving defects.
Executed regression suite adding new test cases based on lessons learnt from production and also from new Change requests
Part of Automation team creating Amdocs iCare module automation test cases using QTP.

Operations SchedulerAug 2010 to May 2011
AMDOCS － Champaign, IL

As a new team member in the operations group quickly learned all the operational tools available to run billing operations for one of the largest Amdocs customers.
Became one of the dependable team member individually managing batch operations and critical billing runs with millions of subscribers
Validate checklist prior to batch End of Day runs
Prepare and build MAPs to run End of Day and other batch jobs Run scheduler and check job logs.
Provide first level of triage to jobs failing in production.
Follow escalation procedures in place to get development involved and resolve production job failures in a timely manner
Provide reports on job failure/success report trends
Maintain issues list each day and follow up with development teams including action items.

QA TesterDec 2006 to Jul 2007
ACCENTURE － Bloomington, IL

Analyzed and interpreted test data and prepared technical reports.
Prepared detailed test cases by understanding the business logic and user requirements for testing
Documented the test cases in Testing tool Prepared and executed test cases manually for different modules
Responsible for development of test plan and test cases and checking the screens for Quality Assurance
Validated the application according to client requirements
Identified errors, issues and documented the defects.

Education

Diploma, Business ManagementMarch 1999All India Institute of Management Studies － Chennai, IndiaBusiness Management

Bachelor of Commerce, AccountingJune 1997L.A.D College of Commerce and Science － Nagpur, IndiaAccounting

Technical Skills

HP Quality Center, SoapUI, SQL, XML, Windows, Linux, Unix, QTP. Understanding of C, C++

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Diploma , Business Management March 1999
Bachelor of Commerce , Accounting June 1997