Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Result-oriented software engineer with 18 years of IT industrial experience in software development life cycle and database systems. Strong learning, analyzing, problem solving and troubleshooting skills. Proven track record in designing, developing, coding, testing, supporting, debugging, and configuring complex, distributed databases and application programs and ability to manage multiple projects and tight deadlines. Team oriented, cooperative, able to function effectively as team player and alternatively work independently to achieve objectives. Dedicated professional with strong work ethic demonstrating high degree of commitment and willingness to assist team members. Exceptional FICO® Credit Score - 824 (as of November 2017)
Oracle PL/SQL, C/C++, Sybase iSQL, database performance management, large-scale database systems, data analysis, database application support, Object Oriented Programming, Revenue Management System
05/2009 to 11/2017
Senior Software Engineer Peraton Philadelphia, PA,
  • Developed and implemented monthly revenue and margin analyzing and estimating system.
  • Work includes importing and processing CDR data, writing stored procedures, tuning complicated queries, and resolving data exceptions.
  • Took full responsibility of Monthly Traffic Invoicing Process ($6M revenue).
  • Work includes parsing complex formats of CDR data, analyzing traffic types, optimizing performance for very large tables, fine tuning complicated queries and stored procedures, researching and investigating difficult billing issues.
  • Optimized running time from many days with constant supervision to hours with no intervention.
  • Managed having comprehensive and in-depth knowledge of invoicing process.
  • Developed and implemented invoicing software to utilize Firewall data, calculate and present information depending on various plans, identify specific traffic types and ports in order to speed up month end process of invoice run.
  • Implemented special program (split billing) replacing manual process to reduce 40 hours monthly labor cost.
  • Worked with Finance and Billing to resolve customer invoicing and billing issues.
04/2008 to 12/2008
Oracle PL/SQL Developer Contractor Maxeon Solar Technologies, Ltd. Anaheim, CA,
  • Started MEDAI's new project PinPoint Review designed to provide hospital with forecasting to indicate that patient has the characteristics of having less than favorable outcomes during an admission.
  • Analyzed customer data, creating Oracle schemas, tablespaces, tables and indexes and loading data based on business logic and project guidelines.
  • Wrote SQL scripts, PL/SQL procedures, functions and packages for critical measures.
  • Used Oracle Enterprise Manager and SQL Navigator to maintain and monitor database performance.
01/2007 to 03/2008
Advanced Technical Support Engineer SYMANTEC CORPORATION City, STATE,
  • Provided technical support for Symantec Application Performance Management (APM) System by communicating with customers and partners for plan of action, using available tools to investigate, troubleshoot, diagnose, document, and resolve customer issues.
  • Coordinated, analyzed, tracked, resolved and responded to 10+ customer cases per week and received excellent customer service satisfactory award in customer survey.
  • Installed, customized, configured Veritas i3 systems and resolved problems for various Oracle database management and performance issues through Phone/Webex support.
  • Advised and directed customers tuning Oracle databases to prevent and/or resolve any performance problems.
08/2004 to 12/2006
Senior Programmer Analyst/Technical Support WALT DISNEY WORL City, STATE,
  • Developed and implemented supporting standardized operational scripts for Nightly Batch Processes for Disney Cruise Line Revenue Management System (DCLRMS) using Oracle PL/SQL, Perl, and Unix Shell Scripts.
  • Monitored, maintained, troubleshot, updated, modified, and expanded existing applications and Import/Export databases for Disney Data Warehouse.
  • Performed installation of Application Servers and Databases for DCLRMS and deployed/configured server side Java, Servlets, JSP's and database environments and client side user interface and database configurations.
  • Analyzed inspection data to confirm operational efficiency.
  • Performed 24/7 on-call for DCLRMS to provide technical support and advanced services to business users.
  • Created and migrated all database objects through various development, testing, and production environments.
  • Performed validation of nightly batch outcome including the testing and debugging of data discrepancies, application and forecaster errors.
  • Supported and Performed complete QA testing circle for DCLRMS.
04/1997 to 06/2004
Software Systems Engineer/Programmer Analyst VERIZON MCI WorldCom City, STATE,
  • Delivered exception-reporting system for company's critical network inventory systems.
  • Analyzed and designed system functional specifications, implemented and unit-tested C++ classes, Oracle PL/SQL and Sybase Transact-SQL code, and CGI interface.
  • System reclaimed equipment and improved data integrity in company's several network inventory and equipment systems.
  • Project resulted in cost avoidance and labor saving of over $1.9 million dollars for company.
  • Updated and enhanced adapter and server of Translations Provisioning System (TPS), company's critical logic inventory database system.
  • Reviewed detail data mapping design, added/modified multi-threaded, CORBA C++/IDL and database communication/transaction code.
  • New release increased automation support of service orders for MCI Advantage Product and Time Warner network systems, which significantly reduced company's operating budget.
  • Created data synchronization of Siemens switches for TPS with near real time view of switch data.
  • Designed and developed data mapping, remote transaction, and performance tuning.
  • Implemented C++ classes, complex PL/SQL packages, stored procedures, triggers, and functions for large-scale data transactions.
  • Project accomplished during very stressful time while losing company's reference sources and resulted in greatly reduced data discrepancy among company's several network inventory and equipment systems.
  • Designed and implemented Tuxedo Client/Server, Queues, multi-service communications, C++ classes, PL/SQL and Transact-SQL code.
  • Setup Tuxedo developing and testing environment and domains configuration.
  • Designed, developed, and implemented tools for creation of PL/SQL stored procedures that greatly increased the quantity of code that could be produced.
  • Project greatly reduced company's labor cost.
  • Implemented gateway server Service Request Processor (SRP) for Automatic Service Activation Program (ASAP) system that enabled real-time activation of telecommunications services.
  • Designed and implemented C++ classes, database communications, and stored procedures.
  • Participated in development of Trouble Reporting System (TRS) for BroadBand Operations Support System.
Education and Training
Expected in 07/97
M.S. Degree: Computer Science Electrical Engineering
University of North Texas - Denton, Texas
Computer Science Electrical Engineering GPA: 3.6/4.0
Expected in 02/87
M.S. Degree: Physics Electrical Engineering
Shanghai Jiao Tong University - Shanghai,
Physics Electrical Engineering
Expected in 07/82
B.S. Degree: Physics
Shanghai Jiao Tong University - Shanghai,
C++, Client/Server, network systems, data analysis, Data Warehouse, database management, debugging, estimating, Firewall, forecasting, inspection, Invoicing, Java, JSP, Oracle Enterprise Manager, Oracle, Oracle PL/SQL, PL/SQL, Perl, Siemens, SQL, Sybase, Symantec, technical support, telecommunications, Transact-SQL, Unix Shell Scripts, user interface, validation
Activities and Honors

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School Attended

  • University of North Texas
  • Shanghai Jiao Tong University
  • Shanghai Jiao Tong University

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  • Oracle PL/SQL Developer Contractor
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