Senior career professional with seven years in Capital Markets Industry with proven success in leadership, operational & regulatory excellence and organizational development. Detail-oriented with expertise in risk management and advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation. Excellent reputation for resolving problems, improving customer satisfaction, implementing processes and driving overall business improvements.
Summary of Complaint Resolution Experience
Bank of America
Office of the CEO and President (Level 0)
Customer Relationship Manager
(06/2009 - 08/2012)
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