I am adaptable, efficient, and a fast learner. I am a natural leader and problem solver. I put 100% into everything that I do.
Currently as a senior service associate, I Identify walk-in customers' needs through the Bank's retail sales process to provide basic sales solutions for basic customer needs and/or refer complex customer needs to the appropriate team member/partner.
I am responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner and interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.I work as a key driver of branch referrals that assist the branch team achieve annual sales goals.
My role also includes :
As a Service Associate, I specialized in our branch customer experience through lobby management, transactions and basic retail servicing interactions (customer service enrollment, address changes, problem resolution). I accurately processed a variety of financial transactions (deposits, withdrawals) in an accurate and efficient manner.
My role also included :
I spent my time at Spectrum/ Charter Communications in the customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.I thrived as a tech-savvy problem solver who can multitask to repair a variety of services and equipment.
I was a manager which required management training, in which I completed. I managed a staff of 4 during the night shift.
Some of my duties included:
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