PEPSICOSenior Security and E-mail Administrator//PLANO, TX//January 2005 to March 2018
Extensive knowledge with global patch management process.
Six years combined experience with MVM, QUALYS and Nessus Enterprise vulnerability management tools.
Leading PepsiCo International security team to manage vulnerability life cycle.
Building scan engine, migrating endpoint from MVM to Qualys Review weekly Qualys scan results, address authentication error, false positive detection, OS fingerprinting issues.
Coordinate with sectors remediation team during patch testing and deployment.
Conduct weekly review and research on vendor critical and high vulnerability patches release.
Generating monthly report includes trend analysis, remediation progress Extensive hands-on experience with various security tools including Symantec Endpoint Protection Manager(SEPM), Quest Active Directory Reporter, IronPort E-mail gateway, and Voltage email encryptions, Rapid7 vulnerability management tool Oversee monitoring and testing of global security controls spanning approximately 11,000 PepsiCo network devices.
Global SOX control test and producing evidence result Review managed service vendor monthly reports including identity and access management, network devices vulnerability, and configuration violation.
Collaborate with vendor, and PepsiCo stakeholders to prioritize risk, formulate mitigation plans and document exceptions as required by policy Spearheaded key PepsiCo International (PI) initiatives including new SEP migration and consolidation project for approximately 2,500 third party-managed international servers.
Create security verification process for new built server's vulnerability, and configuration check 10 years' administration experience including Active directory, Office 365, Exchange 2010, 2007, 2003, 2000, 5.5 and different version of Outlook Manage Exchange mailbox database availability group, CAS array, file share witness, Email routing, message tracking, mailbox migration, advance malware tracking Manage 128,000 user mailboxes in hybrid configuration.
Monthly security patching on premises servers.
Involve with many major legacy Exchange version upgrade last 10 years.
Resolving escalated helpdesk tickets maintaining 95% SLA Provide e-mail gateway support on Cisco IronPort including e-mail routing, message tracking, Advance malware tracking, content filtering, and policy update as needed Responsible for all email servers, and IronPort appliances certificates renewal Provide email connectivity support for mobile devices.
Establish new devices approval process Support e-mail virus scanning, file extension blocking with Trend Micro, and Server OS scanning with Trend Micro office scan Provide support for Microsoft LYNC servers and end users IM connectivity, presence status issue, conferencing.
Configuring LYNC federation setup with external business partners.
MICROSOFTEnterprise Messaging Support Engineer//LAS COLINAS, TX//January 2004 to January 2005
Provided technical support for premier and professional enterprise accounts and clients via telephone and Microsoft Live Meeting Provided technical support on various Microsoft products and services - Exchange 2003, 2000, 5.5, Active Directory, Active Directory Connector (ADC), Exchange Server database repair, Disaster recovery, Exchange Best Practice, DNS, DHCP, Wins, LAN and ISA server Provided trouble-shooting support on software issues to clients and fulfilled other technical requirements Functioned as a highly effective team member, quickly identifying root cause(s) of problems and issues and implementing recommended solutions Highly experienced in supporting various Microsoft products and services, including Legacy Exchange Server Directory and Directory Replication.
ADVANCEPCSLead Engineer Active Directory and exchange//RICHARDSON, TX//January 2000 to January 2004
Served as the technical lead engineer for a large Exchange server environment in an ISO 9000-data center Consolidated 50 Exchange servers into 18 highly scalable servers Maintained 98.3 percent annual availability of e-mail infrastructure Routinely executed 98 percent of changes and enhancements upon approval from the change management committee Led Windows and messaging teams on highly visible enterprise projects, including the setup of a new 500seat call center and a new 350seat pharmacy; the relocation of the corporate office's 250 users; and the relocation of a 300seat call center and a 100-seat specialty pharmacy Provided around-the-clock, 24hour (24x7) on-call support for Windows and messaging teams Developed standard server OS configuration and Exchange configuration documents Compiled documents for server inventory, maintenance history, and server availability matrix Developed and implemented internal customer service level agreements (SLAs) with tracking mechanisms for monthly management meetings Developed standard operating procedures (SOPs) for all IT related tasks Co-chaired in the design proposal for Active Directory and Exchange migration Consolidated old files and application servers into highly scalable servers Maintained semi-annual farm ware, service pack and provided Exchange database maintenance support Implemented disaster recovery strategies for Exchange servers Cultivated and managed multiple vendor and client accounts.