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Senior Sales Service Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Upselling Products and Services
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • First-Tier Technical Support
  • Refunds and Returns Management
  • Promoting Brand and Company Identity
  • Team-Oriented and Cooperative
  • Call Volume and Quality Metrics
  • Establishing and Maintaining Customer Relationships
  • Proactive Self-Starter
  • Complex Product Knowledge
  • Computer Proficiency
  • Cultural Awareness and Sensitivity
  • Patient and Empathetic
  • Excellent Attention to Detail
  • Time Management
  • Sales Quota Achievement
  • Merchandise Orders and Exchanges
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • LiveChat Messaging
  • Strong Analytical and Problem Solving Skills
Education
Kaplan University Dayton, OH, Expected in 12/2007 Associate of Arts : Computer Information Systems - GPA :
Bohannon High School San Lorenzo, CA. , Expected in 06/1992 High School Diploma : - GPA :
Work History
Mondelez International, Inc. - Senior Sales Service Representative
Cambridge, MA, 04/2017 - Current

Specialist in handling insurance claims and commercial accountS. Proper handling of company software in order to accommodate all customer needs. Received many customer compliments resulting in receipt of acknowledgement pins. The go to for many coaches and the Management team members. Trained in many different departments and able to multitask through them through out the day

Senior Sales Service Rep

Subject Matter Expert Peer to Peer Training

Email Team

Assists Management with stretch assignments

Floor Support

Insurance Verification

Front Desk Assistant

Web Chat Support w/ Emails

Floor Chat Support

Bat Phone Assistance

Bullpen Floor Support S

SSR of the Month 11/2019, 10/2020,11/2020

Recognition for Peer to Peer engagement

Collaborated with leadership on the floor and in training to create reference & learning material, Ex- Email training, quick access phone number list, most used account number list and a Power Point presentation for Special Service Desk that had been incorporated into the training material that was used in Sales Central and Special Service Desk training classes .

Self-educated with additional development resources to better understand leadership and the company role. (ex. I-learns, Fact sheets, SV2 Releases)

Sprouts Farmers Market - Head Cashier
Sugar Land, TX, 09/2015 - 04/2017
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Processed checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Displayed new stock and rotated existing products.
  • Restocked and organized merchandise in front lanes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Educated employees on register use, merchandising and customer service.
  • Received and processed customer payments.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Sprouts Farmers Market - Head Cashier
Surprise, AZ, 02/2012 - 08/2015
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Processed checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Evaluated professionalism of checkouts and kept team members on top of cleaning tasks.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Displayed new stock and rotated existing products.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Increased customer loyalty and retention.
  • Restocked and organized merchandise in front lanes.
  • Oversaw group of 10 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Built effective training and coaching strategies to optimize team performance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Educated employees on register use, merchandising and customer service.
  • Trained as Paint Dept. and provided back-up coverage to provide customers with optimal support.
  • Analyzed purchases for signs of fraud.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

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Resume Strength

  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Kaplan University
  • Bohannon High School
Job Titles Held:
  • Senior Sales Service Representative
  • Head Cashier
  • Head Cashier
Degrees
  • Associate of Arts
  • High School Diploma

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