Senior Sales Service Representative resume example with 9+ years of experience
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Specialist in handling insurance claims and commercial accountS. Proper handling of company software in order to accommodate all customer needs. Received many customer compliments resulting in receipt of acknowledgement pins. The go to for many coaches and the Management team members. Trained in many different departments and able to multitask through them through out the day
Senior Sales Service Rep
Subject Matter Expert Peer to Peer Training
Email Team
Assists Management with stretch assignments
Floor Support
Insurance Verification
Front Desk Assistant
Web Chat Support w/ Emails
Floor Chat Support
Bat Phone Assistance
Bullpen Floor Support S
SSR of the Month 11/2019, 10/2020,11/2020
Recognition for Peer to Peer engagement
Collaborated with leadership on the floor and in training to create reference & learning material, Ex- Email training, quick access phone number list, most used account number list and a Power Point presentation for Special Service Desk that had been incorporated into the training material that was used in Sales Central and Special Service Desk training classes .
Self-educated with additional development resources to better understand leadership and the company role. (ex. I-learns, Fact sheets, SV2 Releases)
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Processed checks, cash and credit purchases or refunds.
- Assisted customers by answering questions and fulfilling requests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Displayed new stock and rotated existing products.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Educated employees on register use, merchandising and customer service.
- Received and processed customer payments.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Processed checks, cash and credit purchases or refunds.
- Assisted customers by answering questions and fulfilling requests.
- Reviewed and resolved differences between accounting information and cash drawer.
- Evaluated professionalism of checkouts and kept team members on top of cleaning tasks.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Displayed new stock and rotated existing products.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
- Increased customer loyalty and retention.
- Restocked and organized merchandise in front lanes.
- Oversaw group of 10 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Built effective training and coaching strategies to optimize team performance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Educated employees on register use, merchandising and customer service.
- Trained as Paint Dept. and provided back-up coverage to provide customers with optimal support.
- Analyzed purchases for signs of fraud.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Kaplan University - Dayton, OH,
Bohannon High School - San Lorenzo, CA. ,
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Resume Overview
School Attended
- Kaplan University
- Bohannon High School
Job Titles Held:
- Senior Sales Service Representative
- Head Cashier
- Head Cashier
Degrees
- Associate of Arts
- High School Diploma
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