LiveCareer-Resume

senior sales representative resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Website, Portfolio, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-mpa-8bb24694/
Professional Summary

Highly-motivated Senior Sales Representative at Visit Bakersfield with proven success in leadership roles and extensive knowledge of Destination Marketing Organizations. Well-versed in building valued relationships within the travel industry, improving visitor and convention experience, and elevating destination profile with targeted markets. Expertise in sports destination marketing, convention sales, networking and project management.

Accomplishments

    Project Manager and coordinator of Bakersfield's first Restaurant Week in March/2022.


    Created and implemented savings passes for Bakersfield which include: Bakersfield Brewery Trail, Selfie Trail, Family Fun Pass, Bakersfield Kern County Brewery Trail, and more.


    Increased occupancy rates by nearly 50% at CSU Student Housing through marketing and outreach programs.

Skills
  • Sports Destination Marketing
  • Convention and Destination Marketing
  • Networking
  • Client relationship building
  • Strategic planning
  • Meeting sales goals
  • Project Management
  • Team leadership and direction
  • Public Relations
  • Problem Solving
Work History
Senior Sales Representative, 12/2019 - Current
Axiall Novi, MI,
  • Successfully coordinated conventions and sports events in Bakersfield which include: CIF State Wrestling Championship, soccer tournaments, baseball/softball, religious, LGBTQ+, and more.
  • Attended travel industry trade shows representing and selling Bakersfield as a destination. Trade shows include: IPW, Connect Associations/Sports, TEAMS, S.P.O.R.T.S, Sports ETA Symposium, US Sports Congress, Express Sports, Express LGBTQ+, Express Esports, and more.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Monitored specific programs' adherence to established schedules and operating budgets.
  • Conducted regular technical meetings and program briefings for corporate management and customer personnel.
  • Established timelines and budgets of up to $70,000 for various projects projects.
  • Led client relationship management, contract development and extension.
  • Wrote and distributed press releases for city projects.
  • Prepared social media posts and videos with eye for viral content strategies.
  • Developed original content for blog posts and website articles.
  • Cultivated and maintained strong relationships with media outlets.
  • Provided administrative support to senior team members.
  • Secured media coverage for clients, company and specific campaigns.
  • Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
  • Responded to requests for information from media or designated appropriate spokesperson or information source.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
  • Reviewed contract plans and project specifics for thorough understanding.
  • Negotiated with bidders to achieve fair, reasonable and positive outcomes.
  • Managed bidding process and award of purchases and delivery orders for construction contracts.
  • Analyzed parameters of joint ventures and created contract framework.
  • Assisted in resolution of vendor issues for central region by working proactively with market contacts.
  • Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
  • Partnered with project managers to review costs and prepare budgets, subsequently reporting to clients.
  • Created and prepared specific contracts to present to senior management.
  • Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
  • Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
  • Handled sensitive information with professionalism and discretion.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Prepared and led presentations for Board of Directors and City Council agenda items.
Coordinator of Housing Communications & Outreach, 07/2018 - 12/2019
California State University, Bakersfield City, STATE,
  • Planned and executed programs to increase occupancy from 45%-95%.
  • Informed students and staff regarding campus organizations, events and available department opportunities.
  • Mentored first-year and transfer to students to help individuals navigate university systems.
  • Conceptualized plans to reach and engage students in school life and special programs.
  • Planned numerous events catering to Housing and Residence Life.
  • Created safe, multicultural environment welcoming to all individuals and groups.
  • Answered and made calls, scheduled appointments and maintained records and files.
  • Coordinated program and committee meetings of faculty, students and community members.
  • Promoted school spirit by developing and implementing engaging activities.
  • Delegated activity tasks to staff members, collaborative partners and volunteers.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Aligned resources to support events execution, food and beverage orders, rooming lists and student housing arrangements.
  • Generated invoices for chargeable events and maintained accurate accounting of invoices billed.
  • Negotiated contracts and managed relationships with outside vendors.
  • Booked venues, entertainers, photographers and speakers.
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Supervised onsite team of caterers, audio-visual technicians, and facility management team.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Fostered relationships with local suppliers to obtain best price, quality, and delivery of products for events.
  • Increased student engagement through social media.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Analyzed and reported social media and online marketing campaign results.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Curated and segmented editorial content to increase engagement and channel growth.
  • Created videos and managed YouTube channel to strengthen company reputation.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Planned and instituted social media marketing plan for CSUB Student Housing.
  • Utilized techniques such as cold calling, networking and prospecting to develop new leads.
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
  • Generated annual budget forecasting information for executive and corporate reports.
  • Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
  • Compiled statistical data after each month-end closing.
  • Monitored contracts and analyzed expenses to facilitate financial objectives.
Administrative Support Coordinator II, 06/2017 - 07/2018
California State University, Bakersfield City, STATE,
  • Implemented CSUB's first 2-year and 4-year pledge program.
  • Scheduled quarterly meetings with university administrators and program committee members.
  • Oversaw special event preparations.
  • Ran student reports for program qualifications.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Collaborated in timely processing of billing and accounts receivables.
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
  • Provided multifaceted project development support.
  • Exhibited source-level knowledge of regulations, processes and implementation deadlines.
  • Coordinated the university early/dual enrollment program.
  • Processed and reviewed 1,000+ applications and high school transcripts, correspondences, and reports.
  • Coordinated with local high school districts.
  • Created data and statistical reports for end-of-year report.
  • Interpreted data to apply statistical methods of preparation for funding and upcoming years.
  • Maintained confidential data.
  • Demonstrated skills in an instructional/ educational environment utilizing a customer-oriented and service-oriented attitude.
Administrative Parking Services Officer II, 05/2013 - 06/2017
California State University Bakersfield Police Dep City, STATE,
  • Filed reports, completed established rounds and followed post orders.
  • Interpreted and communicated complex fiscal and administrative concepts to operational staff.
  • Assigned and directed staff to perform security duties under normal conditions and in crisis situations.
  • Developed and evaluated management improvements and practices in division through use of research and analysis.
  • Notified proper authorities and leadership in emergency situations.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for university events.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Responded to calls in both routine and emergency situations.
  • Maintained accurate and detailed logs of all events during each shift.
  • Directed traffic and performed building checks.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Handled money accurately by performing tasks such as conducting meter and permit machine collections.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Issued car badges for long-term customers wanting monthly or long-term rates.
Education
Master of Arts: Public Administration, Expected in 12/2018
-
California State University - Bakersfield - Bakersfield, CA
GPA:
Status -
Bachelor of Arts: Public Administration, Expected in 06/2016
-
California State University - Bakersfield - Bakersfield, CA
GPA:
Status -
Languages
Spanish :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • California State University - Bakersfield
  • California State University - Bakersfield

Job Titles Held:

  • Senior Sales Representative
  • Coordinator of Housing Communications & Outreach
  • Administrative Support Coordinator II
  • Administrative Parking Services Officer II

Degrees

  • Master of Arts
  • Bachelor of Arts

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