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Senior Sales Engineer Resume Example

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SENIOR SALES ENGINEER
Professional Summary

Dynamic, accomplished Product Analyst with over 3 years experience in product development and cost benefits analysis, where I prioritize a product's features and capability based on the strategic and business goals and objectives. I am flexible and have the ability to work under time constraints, adapt to shifting priorities, and work independently as well as part of a team. Including working in concert with Product managers in Developing recommendations, presentations, and business cases for product launches, changes, and product exits. I am also a Design thinking practitioner with hands -on experience in continually improving customer and employee experience, engagement and satisfaction using customer journey, empathy and UI/UX best practice. As well as implementing change enablement and continuous improvement using ITIL Best practice. As well as experience leveraging PMI/PMBOK and IIBA/BABOK best practices including agile, Kaban, Scrum to deliver projects on budget and on time. Lastly performing Market research then analyze internal and external competitive landscape data on the growth, profitability of products and segments to inform strategies using data analysis.

Skills
  • Courage and Innovation, generates and embraces new ideas
  • Strong interpersonal, communication and collaborative skills to lead business and technical teams
  • Using S.M.A.R.T. to review goal & determine feasibility
  • Develops market analyses based on competitor trends.
  • ID consumer behavior/trend via online community
  • Actively listening to stakeholders to under the landscape
  • Performed SWOT, data analysis and market research then providing detailed presentations to stakeholders.
  • Influence without authority in a Project or agile team
  • Focus on the right things, act and perform in ways that exceed expectations. Bravely innovate without boundaries and drive cutting-edge digital solution
  • Ability to communicate, work across function, interact with all levels of the org, including senior leadership
  • Agility and Performance -Simplify to accelerate business results-Anticipate, adapt to and lead changes
  • Excellent problem-solving skills, and be able to document/analyze issues, build productive relationships,
  • Continually assesses market trends & competitor products including strategy, benefit design, pricing, financial performance and organic innovation
  • Cross-functional stakeholders including Marketing, Sales, Compliance, and IT, to set priorities, gather data, perform analysis, troubleshoot problems - resolve issues
  • Work effectively independently and on cross-functional teams & proficient in Excel, PowerPoint and MS Word
  • Inclusivity & Collaboration-Respect/ leverage all aspects of diversity- Make decisions w/ an inclusive, global view
  • Collaborate to amplify customer value. Communicate to drive meaningful outcomes. Integrity & Accountability
  • Demonstrated process improvement & problem-solving skill set. Results driven individual w/ emphasis on delivering results.
  • Foster creativity for rapid growth & organic innovation.
Work History
Senior Sales Engineer, 2020 to 2021
Company Name – City, State

Support via in-depth analysis, the design of products informed by market research, along with internal and external market data. Make recommendations and provide launch strategies based on their analyses to increase profitability and organic growth.

  • Develop/provide quality assurance of doc with benefit information, ensuring accuracy and consistency
  • Drive business case build (i.e. cost benefit analysis) and develop /presenting content to a steering committee
  • Ensure success of user acceptance testing, doc system deficiencies, & triage resolution of defects during the testing process. Discovered image overlay on mobile cause adaptive design & remedy via Responsive design
  • Supports the development of technical requirements detailed documentation that is clearly and concisely
  • Collaborate in Confluence and Monitor product performance & recommend alterations to meet sales forecasts.
Senior Enterprise Monitoring Architect, 2017 to 2019
Company Name – City, State

Built out a roadmap to mature Operational Intel by Interpreting business needs, identifies technology improvements. and provides requirements to IT for system implementation. Including Supports technology solutions required for product implementation.

  • ID problems and works with technical teams to correct issues aligned with business needs and objectives
  • Track/assess the product's number of technical issues or defects and implementation of product priorities
  • Support PM/Program manager in analysis, prioritization, and implementation across the different initiatives.
  • Assists in developing product literature/promotional tools to support new product launches, as well as maintains or revises existing literature to keep it current. Validating the data and accuracy through testing.
  • Measure the percentage of features delivered and/or released at the end of the project Launch then ensure project landing
Enterprise Monitoring Architecture Lead, 2015 to 2017
Company Name – City, State

Investigate/provide resolution ad hoc issues, daytoday benefit & systems issues impact customer experience. Expanded expertise at every opportunity with market research on new products and projects the cost. Create business cases andtesting the Proof of concept

  • Built out comprehensive visibility covering KPIs/trends. Generated and refined a road map for self-healing, failover, and fault tolerance, that became a template for similar projects.
  • Ensure Product new release and software security via Qualys Vulnerability Management and offer technical reporting to relevant leaders. Handled in-depth skills gap analyses and ensured on-time results.
  • Develops and manages documents with detailed benefit information, ensuring accuracy and consistency.
  • Creative monthly reports then monitor critical project KPIs and stakeholder requirements.
  • Utilize project management tools to accurately scope and track project performance and interdependencies
Telecom Engineer/Project Manager Assistant, 2014 to 2015
Company Name – City, State

Used best practices for updating a site's network devices, remaining within budget.

  • Reengineered Cisco IOS to meet emerging goals despite major roadblocks.
  • Facilitated a smooth upgrade to a digital VOIP that reduced overall cost of ownership/ increased efficiency.
  • Automated Field Ops Optimization Test from 3hrs to 5min, (60 sites) saving 175 hrs. annually. Provided internal advising to other engineers with similar automation initiatives.
  • Conducted simplification of a site tech refresh by establishing processes, checklists, and vendor best practices. Lead initiative to build a hub to share knowledge across the organization.
  • Established bridges, drove conference setup, and organized AV & support tickets. Became a trusted resource for the PM with organization and delivery on milestones.
  • Support Project Manager in analysis, prioritization, and implementation across the different initiatives.
Education
Bachelor of Science: Information SystemsUniversity Of Maryland Baltimore County - City
Certifications

SentryOne Certified Training / XMatters integration certification and basic expert / LUMA Design Thinking practitioner / SolarWinds Certified Professional, SolarWinds / Information Technology Infrastructure Library (ITIL v3), EXIM / Microsoft Certified Solutions Expert Pearson VUE / CompTIA A+, Security +, Pearson VUE A / HIT PRO by ONC at U.S Department HHS / MS Office Specialist Certified Pearson VUE

Technology & Tools

Microsoft Office, Python, GO, SQL, PowerShell, Bash, JavaScript, JSON

Community Involvement & Hobbies
  • Tinkering with Hololens, 3D printer, modeling 2D/3D via Blender & programing Robots and Raspberry Pi
  • Member of the Irvine Nature Center, Owings Mills MD
  • Certified Zumba Instructor
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Resume Overview

School Attended

  • University Of Maryland Baltimore County

Job Titles Held:

  • Senior Sales Engineer
  • Senior Enterprise Monitoring Architect
  • Enterprise Monitoring Architecture Lead
  • Telecom Engineer/Project Manager Assistant

Degrees

  • Bachelor of Science : Information Systems

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