Senior Sales Engineer Resume Example
Focused security analyst with hands on experience in security protocols and security architecture. My 7 years of experience in incidence response, vulnerability management, vendor management and threat management will serve to protect against unauthorized network access, systems/data modification destruction and/or disclosure. My skill set will be beneficial in aligning all the security tasks, projects, programs and initiatives to the company's business objectives.
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- Identified and leveraged strategic 3rd-party events, campaigns, and activities for SolarWinds, Xmatters, ServiceNow, excelling as the face of SolarWinds. Earned prestigious Head Geek award.
- Delivered well-received insight on how admin uses Orion via customer feedback and design thinking activities as a trusted product expert.
- Achieved multiple promotions after exceeding performance expectations with the Federal Working Group, led business impact analysis and defining a disaster recovery plan for NOC/Tools.
- Established comprehensive visibility covering KPIs/trends. Generated and refined a road map for self-healing, failover, and fault tolerance, that became a template for similar projects.
Iboss – Hi , HI
Boosted operation visibility/intelligence by identifying, qualifying, and driving opportunities across channels, acting as a trusted company resource while coordinating with a diverse team.
- Improved methods to review customers, fostering growth despite market challenges.
- Provided well-received insight on how admin uses Orion via customer feedback and design thinking activities, using efforts to structure new standard operating procedures for employees.
- Capitalized on strategic 3rd-party events, campaigns, and activities for SolarWinds, Xmatters, ServiceNow, excelling as the face of the company and solving critical problems.
- Performed SWOT and championed innovation while providing detailed presentations to stakeholders.
Federal Working Group, Inc. – City , STATE
Built out a roadmap to mature Operational Intel by providing real-time analytics, emphasizing continuous improvement, and recommending optimized approaches for project management.
- Received multiple promotions after exceeding performance expectations, led business impact analysis, and defining a disaster recovery plan for NOC/Tools with a cross-functional team.
- Guided modernization of tools by eliminating physical servers & migrating to virtual, all while reengineering OS/Apps. Authored a handbook to convey best practices and lessons learned.
- Promoted safe/secure adoption of new tech while acting as a subject matter expert.
- Spearheaded automation involving proactive monitoring/alerts for a large organization.
- Added server protection level on the database by migrating to Failover Cluster Instant under heavy workload. Trained incoming hires on related company practices and proprietary systems.
Federal Working Group, Inc. – City , STATE
Constructed roadmap to provide automatic response to real-time analytics and visibility while establishing a contingency plan. Expanded expertise at every opportunity with emerging technologies and platforms.
- Built out comprehensive visibility covering KPIs/trends. Generated and refined a road map for self-healing, failover, and fault tolerance, that became a template for similar projects.
- Protected assets via Qualys Vulnerability Management and offered technical reporting to relevant leaders. Handled in-depth skills gap analyses and ensured on-time results.
Federal Working Group, Inc. – City , STATE
Used best practices for updating a site's network devices, remaining within budget.
- Established bridges, drove conference setup, and organized AV & support tickets. Became a trusted resource for the PM with organization and delivery on milestones.
- Reengineered Cisco IOS to meet emerging goals despite major roadblocks.
- Facilitated the smooth upgrade to a digital VOIP that reduced expenditures.
- Automated Field Ops Optimization Test from 3hrs to 5min, (60 sites) saving 175 hrs. annually. Provided internal advising to other engineers with similar automation initiatives.
- Conducted simplification of a site tech refresh by establishing processes, checklists, and vendor best practices. Worked with leadership to build a hub to share knowledge across the organization.
- Technology Engineer IV | Fannie Mae | 2020
- Enterprise Architecture Monitoring | GAO | 2019
SentryOne Certified Training / XMatters integration certification and basic expert / LUMA Design Thinking practitioner / SolarWinds Certified Professional, SolarWinds / Information Technology Infrastructure Library (ITIL v3), EXIM / Microsoft Certified Solutions Expert Pearson VUE / CompTIA A+, Security +, Pearson VUE A / HIT PRO by ONC at U.S Department HHS / MS Office Specialist Certified Pearson VUE
Microsoft Office, Python, GO, SQL, PowerShell, Bash, JavaScript, JSON
- Member of the Irvine Nature Center, Owings Mills MD
- Certified Zumba Instructor
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Resume Overview
School Attended
- University Of Maryland Baltimore County
Job Titles Held:
- Senior Sales Engineer
- Senior Enterprise Monitoring Architecture
- Enterprise Monitoring Architecture Lead
- Telecom Engineer/Project Manager Assistant
Degrees
- Bachelor of Science : Information Systems
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