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Senior Sales Engineer Resume Example

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SENIOR SALES ENGINEER
Objective

Focused security analyst with hands on experience in security protocols and security architecture. My 7 years of experience in incidence response, vulnerability management, vendor management and threat management will serve to protect against unauthorized network access, systems/data modification destruction and/or disclosure. My skill set will be beneficial in aligning all the security tasks, projects, programs and initiatives to the company's business objectives.

Skills
  • Incident Response w/ Forensic Techniques
  • Active Directory / ARM / IAM
  • Encryption Software (PGP, Serve-U)
  • Complex Problem Solving
  • Product Expertise
  • Program Development
  • Roadmap Creation
  • Training & Development
  • Communication/Reporting
  • Cross Functional Collaboration
  • Linux / Unix
  • Procurement w/ITIL Best Practices
  • Deployments SCCM Patch Manager
  • Windows 10
  • Group Policy / OU
  • Packaging / 3rd Party Application
Career Highlights
  • Identified and leveraged strategic 3rd-party events, campaigns, and activities for SolarWinds, Xmatters, ServiceNow, excelling as the face of SolarWinds. Earned prestigious Head Geek award.
  • Delivered well-received insight on how admin uses Orion via customer feedback and design thinking activities as a trusted product expert.
  • Achieved multiple promotions after exceeding performance expectations with the Federal Working Group, led business impact analysis and defining a disaster recovery plan for NOC/Tools.
  • Established comprehensive visibility covering KPIs/trends. Generated and refined a road map for self-healing, failover, and fault tolerance, that became a template for similar projects.
Work History
Senior Sales Engineer, 2020 to 2021
Iboss – Hi , HI

Boosted operation visibility/intelligence by identifying, qualifying, and driving opportunities across channels, acting as a trusted company resource while coordinating with a diverse team.

  • Improved methods to review customers, fostering growth despite market challenges.
  • Provided well-received insight on how admin uses Orion via customer feedback and design thinking activities, using efforts to structure new standard operating procedures for employees.
  • Capitalized on strategic 3rd-party events, campaigns, and activities for SolarWinds, Xmatters, ServiceNow, excelling as the face of the company and solving critical problems.
  • Performed SWOT and championed innovation while providing detailed presentations to stakeholders.
Senior Enterprise Monitoring Architecture, 2017 to 2019
Federal Working Group, Inc. – City , STATE

Built out a roadmap to mature Operational Intel by providing real-time analytics, emphasizing continuous improvement, and recommending optimized approaches for project management.

  • Received multiple promotions after exceeding performance expectations, led business impact analysis, and defining a disaster recovery plan for NOC/Tools with a cross-functional team.
  • Guided modernization of tools by eliminating physical servers & migrating to virtual, all while reengineering OS/Apps. Authored a handbook to convey best practices and lessons learned.
  • Promoted safe/secure adoption of new tech while acting as a subject matter expert.
  • Spearheaded automation involving proactive monitoring/alerts for a large organization.
  • Added server protection level on the database by migrating to Failover Cluster Instant under heavy workload. Trained incoming hires on related company practices and proprietary systems.
Enterprise Monitoring Architecture Lead, 2015 to 2017
Federal Working Group, Inc. – City , STATE

Constructed roadmap to provide automatic response to real-time analytics and visibility while establishing a contingency plan. Expanded expertise at every opportunity with emerging technologies and platforms.

  • Built out comprehensive visibility covering KPIs/trends. Generated and refined a road map for self-healing, failover, and fault tolerance, that became a template for similar projects.
  • Protected assets via Qualys Vulnerability Management and offered technical reporting to relevant leaders. Handled in-depth skills gap analyses and ensured on-time results.
Telecom Engineer/Project Manager Assistant, 2014 to 2015
Federal Working Group, Inc. – City , STATE

Used best practices for updating a site's network devices, remaining within budget.

  • Established bridges, drove conference setup, and organized AV & support tickets. Became a trusted resource for the PM with organization and delivery on milestones.
  • Reengineered Cisco IOS to meet emerging goals despite major roadblocks.
  • Facilitated the smooth upgrade to a digital VOIP that reduced expenditures.
  • Automated Field Ops Optimization Test from 3hrs to 5min, (60 sites) saving 175 hrs. annually. Provided internal advising to other engineers with similar automation initiatives.
  • Conducted simplification of a site tech refresh by establishing processes, checklists, and vendor best practices. Worked with leadership to build a hub to share knowledge across the organization.
Additional Project Experience
  • Technology Engineer IV | Fannie Mae | 2020
  • Enterprise Architecture Monitoring | GAO | 2019
Education
Bachelor of Science: Information SystemsUniversity Of Maryland Baltimore County - City
Certifications

SentryOne Certified Training / XMatters integration certification and basic expert / LUMA Design Thinking practitioner / SolarWinds Certified Professional, SolarWinds / Information Technology Infrastructure Library (ITIL v3), EXIM / Microsoft Certified Solutions Expert Pearson VUE / CompTIA A+, Security +, Pearson VUE A / HIT PRO by ONC at U.S Department HHS / MS Office Specialist Certified Pearson VUE

Technology & Tools

Microsoft Office, Python, GO, SQL, PowerShell, Bash, JavaScript, JSON

Community Involvement & Hobbies
  • Member of the Irvine Nature Center, Owings Mills MD
  • Certified Zumba Instructor
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • University Of Maryland Baltimore County

Job Titles Held:

  • Senior Sales Engineer
  • Senior Enterprise Monitoring Architecture
  • Enterprise Monitoring Architecture Lead
  • Telecom Engineer/Project Manager Assistant

Degrees

  • Bachelor of Science : Information Systems

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