Dynamic, accomplished Product Analyst with over 3 years experience in product development and cost benefits analysis, where I prioritize a product's features and capability based on the strategic and business goals and objectives. I am flexible and have the ability to work under time constraints, adapt to shifting priorities, and work independently as well as part of a team. Including working in concert with Product managers in Developing recommendations, presentations, and business cases for product launches, changes, and product exits. I am also a Design thinking practitioner with hands -on experience in continually improving customer and employee experience, engagement and satisfaction using customer journey, empathy and UI/UX best practice. As well as implementing change enablement and continuous improvement using ITIL Best practice. As well as experience leveraging PMI/PMBOK and IIBA/BABOK best practices including agile, Kaban, Scrum to deliver projects on budget and on time. Lastly performing Market research then analyze internal and external competitive landscape data on the growth, profitability of products and segments to inform strategies using data analysis.
Support via in-depth analysis, the design of products informed by market research, along with internal and external market data. Make recommendations and provide launch strategies based on their analyses to increase profitability and organic growth.
Built out a roadmap to mature Operational Intel by Interpreting business needs, identifies technology improvements. and provides requirements to IT for system implementation. Including Supports technology solutions required for product implementation.
Investigate/provide resolution ad hoc issues, daytoday benefit & systems issues impact customer experience. Expanded expertise at every opportunity with market research on new products and projects the cost. Create business cases andtesting the Proof of concept
Used best practices for updating a site's network devices, remaining within budget.
SentryOne Certified Training / XMatters integration certification and basic expert / LUMA Design Thinking practitioner / SolarWinds Certified Professional, SolarWinds / Information Technology Infrastructure Library (ITIL v3), EXIM / Microsoft Certified Solutions Expert Pearson VUE / CompTIA A+, Security +, Pearson VUE A / HIT PRO by ONC at U.S Department HHS / MS Office Specialist Certified Pearson VUE
Job Titles Held: