Senior Sales Associate resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail oriented individual with strong work ethic and mechanical aptitude. I am a problem solver with detail orientation and active listening skills, experienced in customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize tasks.

  • Multilingual. ( English, Arabic, Spanish )
  • Problem Solving
  • Communication Skills
  • Leadership
  • Active Listening
  • Time Management
Work History
10/2020 to Current
Senior Sales Associate Col Care Wilkes Barre, PA,
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Negotiated contracts and sales terms with new and existing clients.
  • Worked closely with other departments to understand full scope of car sales and provide top-notch salesmanship to customers.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Kept detailed track of sales and customer information using E-Lead, continuously updating data to maintain accuracy.
  • Promoted brand awareness and utilized networking to increase brand development.
  • Reported sales data to upper management as directed.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
03/2020 to 10/2020
Customer Service Representative Lakeshore Recycling Systems Saint Cloud, MN,
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer comments and questions via LiveChat during ten-hour shifts.
01/XXX8 to 03/2020
Pharmacy Technician Capsule Chicago, IL,
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Set up and modified patient profiles in PrimeRX to include current information such as medications and insurance details.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Counted, measured and compounded medications following standard procedures.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for 30 customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Communicated instructions to patients or caregivers.
09/2009 to 01/XXX8
Senior Sales Consultant Oracle Philadelphia, PA,
  • Applied consultative sales approach and followed strategic marketing initiatives to develop new business.
  • Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
  • Identified prospects through various sources, including cold calling, social media and trade publications.
  • Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
  • Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
  • Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
  • Interfaced with field managers to establish pricing for clients consistent with company's financial objectives.
Expected in 06/2009
High School Diploma:
North Bergen High School - North Bergen, NJ
Expected in
Associate of Science: Criminal Justice
New Jersey City University - Jersey City, NJ

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Resume Overview

School Attended

  • North Bergen High School
  • New Jersey City University

Job Titles Held:

  • Senior Sales Associate
  • Customer Service Representative
  • Pharmacy Technician
  • Senior Sales Consultant


  • High School Diploma
  • Associate of Science

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