Senior Sales Associate Resume Example Sansone Group

SENIOR SALES ASSOCIATE

Professional Summary

Detail oriented individual with strong work ethic and mechanical aptitude. I am a problem solver with detail orientation and active listening skills, experienced in customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize tasks.

Skills

Multilingual. ( English, Arabic, Spanish )
Problem Solving
Communication Skills

Leadership
Active Listening
Time Management

Work History

Senior Sales Associate, 10/2020 to Current
Sansone Group – Avenel, NJ

Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Negotiated contracts and sales terms with new and existing clients.
Worked closely with other departments to understand full scope of car sales and provide top-notch salesmanship to customers.
Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
Kept detailed track of sales and customer information using E-Lead, continuously updating data to maintain accuracy.
Promoted brand awareness and utilized networking to increase brand development.
Reported sales data to upper management as directed.
Provided exceptional customer service to foster client loyalty and satisfaction.

Customer Service Representative, 03/2020 to 10/2020
Colgate-Palmolive – North Bergen, NJ

Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Referred complex issues relating to online order system or technology to help desk for further evaluation.
Resolved customer complaints and addressed emergency requests and needs.
Documented and detailed calls and complaints using call center's CRM database.
Responded to customer comments and questions via LiveChat during ten-hour shifts.

Pharmacy Technician, 01/2018 to 03/2020
Ferry Pharmacy Inc – Newark, NJ

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Liaised with other pharmacies to eliminate issues related to product expiration.
Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Set up and modified patient profiles in PrimeRX to include current information such as medications and insurance details.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Stocked, labeled and inventoried medication to keep accurate records.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Counted, measured and compounded medications following standard procedures.
Counted and labeled prescriptions with correct item and quantity.
Assisted pharmacist by filling prescriptions for 30 customers daily and responding to patient questions regarding prescription and medication-specific issues.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Communicated instructions to patients or caregivers.

Senior Sales Consultant, 09/2009 to 01/2018
DCH Paramus Honda – Paramus, NJ

Applied consultative sales approach and followed strategic marketing initiatives to develop new business.
Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
Identified prospects through various sources, including cold calling, social media and trade publications.
Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
Evaluated clients' needs and created plan of action to provide solutions.
Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
Interfaced with field managers to establish pricing for clients consistent with company's financial objectives.

Education

High School Diploma: 06/2009
North Bergen High School - North Bergen, NJ

Associate of Science: Criminal JusticeNew Jersey City University - Jersey City, NJ

Resume Overview

Companies Worked For:

Sansone Group
Colgate-Palmolive
Ferry Pharmacy Inc
DCH Paramus Honda

School Attended

North Bergen High School
New Jersey City University

Job Titles Held:

Senior Sales Associate
Customer Service Representative
Pharmacy Technician
Senior Sales Consultant

Degrees

High School Diploma : 06/2009
Associate of Science : Criminal Justice

Senior Sales Associate Resume Example

Resume Score: 80%

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