Energetic and friendly Retail Sales Associate with more than 5 years experience in customer service. Areas of expertise include strong product knowledge, team leadership and mentoring, and genuine customer relations.
Creative problem solver
Motivated team player
Exceptional communication skills
Senior Sales Associate, 11/2012 to Current Anthropologie – Birmingham, MI
Work closely with clientele, guiding them to choose items that best suit their individual needs.
Regularly train new hires in company procedures, register efficiency, product knowledge, and interpersonal communication skills.
Responsible for overseeing associates on the sales floor to ensure that all operations run smoothly.
Voted store's "Miss Dependable" by peers and superiors.
Classroom Assistant, 09/2014 to 06/2015 Waterford School District – Waterford, MI
Aided in the development of students' physical, emotional, and social growth in and outside of the classroom.
Communicated closely and effectively with multiple teachers and coordinators.
Assisted with a weekly program aimed at instilling self-confidence and strong communication skills in students.
Team Leader, 11/2009 to 11/2012 Urban Outfitters – Troy, MI
Mentored a departmental team of 5-8 members.
Assisted superior in performing team evaluations and encouraging team growth.
Helped associates set and achieve personal goals.
Participated in regional leadership workshops.
Responsible for training new hires in all areas of the store.
Bachelor of Arts: English w/ Secondary Education, Current Oakland University - Rochester, MI