Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Five years of total experience in Client Server and Web Applications, in QA Tester with QA Management skill. Experience in using the HP Automated Tools like Quality Center and Test Director and ' JIRA' for defect Tracking Tool. Experience in using UNIX Utilities like awk, grep, sed, vi, process, network, file and directory for back end testing. Good experience with defect tracking, defect resolution and defect follow up with SDLC Team. Experienced in setting QA Environment set up and data for testing in each release. Good skill of technical interaction between business team, Development Team, QA Team and upper management team and integration team. Environments set up data and planned for release mapping of environment. Familiarity with Testing methodology like positive, negative, boundary, performance, parallel, pilot, regression, unit, system, system integration, uat, etc testing to perform robust testing.
Core Qualifications
  • Platforms: UNIX, Linux, Windows .
  • Programming languages: Perl, SQL, JavaScript, Java, UNIX/Linux shell, VB, PL/SQL, HTML.
  • Database systems: Oracle, Microsoft SQL Server,Teradata
  • Web Server: IBM Web sphere, Data power (IBM), Weblogic
  • Networking: SS7 signaling & protocols, TCP/IP
  • Defect-tracking software: JIRA, Mercury Quality Centre (ALM)
  • Source-control software: CVS, Visual SourceSafe, Accurev.,
  • Tools and Utilities: Teradata, SQL Developer, SOAP UI, JIRA, Confluence, Microsoft Exchange, Accurve, Toad, Macro, Credit Decision Navigator
  • Medical Coding:Icd-10 PCS and ICD-10 CM , ICD-9 CM (2013 CODE SET),CPT (2015 SET), and HCPC 2015 CODE SET
  • Clinical Applications: eCclinicalworks, Medisoft, kareo, and Meditech. :
  • test development, scheduling and execution, test strategy, test project management, SDLC (Software Development Life Cycle).
  • Trilingual: English, Hindi , Gujarati
  • Worked with multiple projects, production support, and user to identify daily problems and involved in resolution.
  • Proficient at writing Test Plans and Strategies by following different QA testing Methodologies with knowledge of 'Agile'.
  • Ability to interact with cross functional team like Analyst, Development, Production Support Team to get and deliver Highest standard of Quality software in each release.
  • Has good knowledge of Test Plan development, business requirement gap analysis, and review test plan and impact analysis for each release.
  • Ability to involve in chain- control of changing of business requirements with impact of current functionalities.
  • Has good knowledge of web technologies XML, API testing, UNIX process with good documentation skill for test results.
  • Has good knowledge of SQL (oracle function, Join, operator, SQL clause), Toad and database connectivity for Back-end testing.
  • Has good knowledge of Web Servers, Database Servers, Application Servers and network technology.
Professional Experience
06/2014 to Current Senior Risk Acquisition UAT Homesite Insurance | Boston, MA,
  • A Risk Acquisition User Acceptance Testing (UAT) team responsible for conducting software quality with Design, develop and implement testing tools using detailed business requirements document provided by the business analysts in support of different Card Services LOBs Participate in the UAT testing phase of each project, particularly the following established written procedures guidelines enhance , test, maintain and debugs software that support Risk Technology.
  • Analyze and review the high-level requirements as defined in the Business Requirements Document (BRD), Functional Specifications Document (FSD) and Use Cases.
  • Design and review test scenarios and test scripts.
  • Prepare UAT and Production test environments through smoke testing and test data needs Execute the Functional and Regression test scripts Record the actual testing results via HP ALM Conditions test data in support for other testing groups Identify, track and monitor defects' progress until closure Help assess readiness and deviation of system modifications based upon test results and product specifications Contribute to team's common knowledge Performed Defect Root Cause Analysis, interacted with related Team, and tracked defects in a Test Director.
  • Performed impact analysis and executed test scenario with Regression Testing.
  • Interacted with Business Analysts and Software Developers for bug reviews and participated in UAT meetings.
  • Involved in change control at each new changes by discussing impact of current functionality, release notes, preparation for production launch.
  • Adhered to established standards and methodologies.
  • Utilized tools and methodologies to improve individual effectiveness and to increase efficiencies in the UAT process.
02/2011 to 03/2014 Senior QA Software Test Analyst Eclinicalworks | City, STATE,
  • Eclinicalworks is one of the largest Electronic medical record (EMR) and Practice Management (PM) system .EMR system helps user to create, delete or update patient information along with medical record, lab and other imaging result.
  • Where PM system helps user to create, update and send Medical claim to insurance company through clearinghouse or Paper .Through this system revenue cycle of any medical practice or facility become easy and productive.
  • Also performed impact analysis.
  • Work with trading partners, clients, management, technical and non-technical personnel to create use cases and system validation artifacts and testing documentation and also performed medical coding testing Worked with providers and Medicare or Medicaid entities to validate EDI transaction sets or Internet portals.
  • This includes HIPAA 4010; 5010; 837, 835, 270/271, and others.
  • Provided healthcare provider problem resolution.
  • Work as a medical coding SME, including ICD-9, HCPCS; Procedures and diagnosis testing Interaction with Business Team, Business Requirement Gaps Analysis, Customer Experience and Impact Analysis of application.
  • Assesses risk to quality service based upon results of verification and validation.
  • Monitors adherence to established test standards and procedures.
  • Standardized QA Process using Testing Methodology, Process Improvement.
  • Expertise in Back End Testing and use of UNIX command like awk, grep, sed, vi, network, process, file level, directory level, etc), automation with Shell Scripting in data file validation testing.
  • Unix Log File Testing, Process validation, running process in background, etc) Provides QA consultation services to support users of related test processes.
  • Manages verification and validation activities for production modifications in production enhancement, interact with user, involved in automation of health check of application.
  • Organizes and/or facilitates team member training sessions in each new application to implement process.
  • Participates in both internal and external process improvement projects like QA, SIT, UAT Testing with business & marketing and External Vendors team.
  • Strong Project Management skills like Test planning with LOE, test estimation and resource plans, set up test environment.
01/2009 to 02/2011 Sr. Software QA Analyst Cigna Health CARE | , STATE,
  • Web based Application to get Doctor's information for Cigna Health Care eligible search by location, specialty and professional profile in real-time with http request/response with back end in Oracle with SUN UNIX.
  • Involved in System Testing, SIT and UAT testing including involvement in all SDLC phase.
  • Performed different kind of testing such as Functional testing, Integration testing, and Regression testing.
  • Involved in the modification of the existing scripts parameterization of the new as well as existing scripts.
  • Manually performed GUI and Functionality testing of the Application front end using testing methodology.
  • Used Test Director as the defect-tracking tool to enter defects regarding the issues found during testing.
  • Tested the application with agile development processes and in an iterative development environment.
  • Created DB Queries using SQL, manually tested them and documented them in the test plan for testing the Excel Based Application.
  • Used Microsoft Excel sheets to create a Traceability Matrix and the Test Matrix, this gave us an accurate database of the bugs and helped estimate and analyze the development process.
  • Developed back end process validation using UNIX Utilities like awk, grep, sed.
  • And validate results.
  • Used Test Director to analyze, track and report defects.
  • Worked on uploading all the Test cases to the Test Director for the current and prior releases.
  • Performed Defect Root Cause Analysis, interacted with related Team, and tracked defects in a Test Director.
  • Performed impact analysis and executed test scenario with Regression Testing.
  • Interacted with Business Analysts and Software Developers for bug reviews and participated in QA meetings.
  • Adhered to established standards and methodologies.
  • Utilized tools and methodologies to improve individual effectiveness and to increase efficiencies in the QA process.
11/2007 to 12/2008 QA Software Tester CITI Bank | , STATE,
  • Involved in Testing of Bill to Pay application for valid Citi Bank Business and consumer customer to generate new vendor to pay bill, configure frequency and alert of payment with confirmation, payment schedule and Report Capability of all payment history.
  • Used SQL script in Oracle to validate data and debug process using Unix command.
  • Analyzed Business Requirements and understood customer and developed QA/SIT Test Plan using Testing Methodology.
  • To Demonstrate QA Test-Plan with cross-functional team to approve business- logic and baseline documents.
  • Participated in unit- testing and verified entrance criteria of QA and set up configuration data with developer and update 'release notes'.
  • Performed sanity testing using post installation check using release notes and identified installation or code initial problems.
  • Communicated with Project Management to establish LOE of each phase of SDLC and prioritized QA task.
  • Ensured seamless transition for new and converted funds from implementation mode to production mode.
  • Developed SQL Script to validate Data Transaction in Front End Testing.
  • Developed complicated and execute via Toad and saved Test Result.
  • Performed functional testing by deployment request, sanity testing, prioritized QA Test Cases within project plan.
  • Performed Defect Root Cause Analysis, interacted with related Team, and tracked defects in a Test Director.
  • Involved in Back- End Testing using UNIX Utilities and automated Regression Testing using Korn shell scripting.
  • Involved in System Integration testing with external & internal interface team and performed E2E Testing.
  • Assisted business & marketing team in execution of 'UAT' by providing data.
  • Involved in System Integration Testing with external/Internal interface and understood overall customer business functionalities.
  • Shared technical information with team and involved in production testing with critical production problem.
Expected in 2001 Diploma | Management and Marketing National Institute, , GPA:
Management and Marketing
Expected in 1999 Bachelor of science | Physics and Mathematics Gujarat university, , GPA:
Physics and Mathematics
Expected in Medical Coding & Billing (2012 De Community College) *AHIMA ICD-10 Education Program (2013) 1 | , , GPA:
Agile, Analyst, API, automation, awk, Billing, consultation, CPT, Credit, clients, CVS, validate Data, Database, diagnosis, documentation, EDI, English, XML, Functional, funds, GUI, HP, Hindi, HTML, http, IBM, IBM Web sphere, ICD-10, ICD-9, imaging, insurance, Java, JavaScript, Korn shell, Linux, logic, notes, marketing, Medical Coding, Medisoft, Meditech, meetings, Microsoft Excel, Excel, Microsoft Exchange, Windows, Monitors, Navigator, network, Networking, Oracle, DB, developer, PL/SQL, Perl, personnel, Plan development, problem resolution, processes, Process Improvement, Programming, progress, Project Management, protocols, Quality, QA, real-time, Requirement, Assesses risk, scheduling, SDLC, sed, Servers, scripting, shell, scripts, Script, Shell Scripting, SOAP, Software Developers, Software Development, Visual SourceSafe, Microsoft SQL Server, SQL, SS7, strategy, SUN, System Integration, TCP/IP, Teradata, Test Director, Toad, UNIX, Utilities, validation, vi, VB, Web Servers, Web Server, Weblogic, written

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School Attended

  • National Institute
  • Gujarat university

Job Titles Held:

  • Senior Risk Acquisition UAT
  • Senior QA Software Test Analyst
  • Sr. Software QA Analyst
  • QA Software Tester


  • Diploma
  • Bachelor of science
  • Medical Coding & Billing (2012 De Community College) *AHIMA ICD-10 Education Program (2013) 1

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