senior resident supervisor resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth and dedicate my areas of expertise, and be a valuable asset to my employer.

Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.

  • Training & Development
  • Team management & decision-making
  • Organizational skills
  • First Aid/CPR
  • Good work ethic
  • Relationship building
  • Critical thinking
  • Working collaboratively
  • Data management
  • Computer skills
  • PPE use
  • Supervision & leadership
  • Communication
  • Friendly, positive attitude
04/2018 to Current
Senior Resident Supervisor Ascension Health Sterling Heights, MI,
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
  • Reported illnesses, emergencies and crisis situations immediately to Captains, Lieutenants, Medical and all necessary personnel for assistance.
  • Worked closely with team members to develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Conducted regular rounds to keep residents and areas safe and secure while monitoring staff duties being met.
  • Coordinated and facilitated training, encouraging group participation and ownership.
  • Implemented instructional materials and curriculum to meet specific program needs.
  • Attended meetings, training and activities to enhance skills and credentials.
  • Created organized charts through excel to help enhance organization of employees, for Captains and Lieutenants.
  • Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
  • Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Loaded, balanced and secured product to safely transport goods.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Used ropes and blocks to safely secure cargo for transport.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
  • Recorded miles driven, packages delivered and signatures accumulated to appropriately maintain daily logbook.
  • Obtained crude oil measurements both before and after loading and avoided spills by taking appropriate precautionary steps.
  • Completed logs and reports for every trip detailing fuel delivery times, mileage covered and amount of fuel consumed.
  • Maneuvered trucks into tight areas, maintaining proper positioning for loading and unloading.
  • Observed all road rules and regulations and maintained safe driving record when transporting tanker trucks full of crude oil.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Aided senior leadership during executive decision-making process, generating daily logistics and productivity records.
07/2016 to 03/2018
National Service Manager Ancillary Healthcare Management City, STATE,
  • Managing national relationships with physician's offices and appointed distributors across the United States.
  • Accountable for execution and oversight of corporate customer service commitment levels, new client training and onboarding, as well as facilitating ongoing and HOC reporting to senior level management including company owners.
  • Researched and provided timely resolution to service discrepancies.
  • Created companywide lab requirements documentation designated to improve service efficiencies and maintain contractual compliance.
  • Conducted regional management meetings and conferences on consistent basis, fostering open communication and best practices.
10/2008 to 07/2016
Phlebotomy Supervisor Clinical Pathology Laboratory City, STATE,
  • Supervised 30 employees on the phlebotomy department for all San Antonio to include Del Rio, Laredo, Eagle Pass, Schertz, Boerne and Converse.
  • Trained and supervised phlebotomists and lab assistants.
  • Managed staffing and established team schedules that met all coverage needs.
  • Performed auditing and evaluations of lab personnel to ensure job specifics in HIPPA and compliance. Implemented corrective action when necessary.
  • Conducted interviews following hiring/termination processes.
  • Collect and deposit patient payments into patient accounts. Kept records of collections and disbursements to the bank on company spreadsheets. Ensured patient/company accounts were balanced out.
  • Reviewed financial information detailing if insured, discounted rates through physician contracts, or discounted pay in full. Prepared balance sheets for profit and loss statements.
  • Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Calculated and prepared checks for utilities, taxes and other payments for maintenance keeping in Patient Service Center sites.
  • Processed both outgoing and incoming payments and invoices.
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Updated accounting ledger and journals with updated transaction information.
  • Resolved billing discrepancies by completing detailed research and analysis and documented client/patient rebate discounts and reserve fund records.
  • Perform payroll functions, such as maintaining timekeeping information for employees. Inputting time off request including PTO, sick leave, FMLA, bereavement and clock-in/clock-out timestamp.
Education and Training
Expected in 09/2008 to to
Diploma : Medical Assistant Certified Phlebotomy
Everest Institute - San Antonio - San Antonio, TX
  • Ambassador
  • Summa Cum Laude
Expected in 06/2005 to to
High School Diploma:
Pearsall High School - Pearsall, TX

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Resume Overview

School Attended

  • Everest Institute - San Antonio
  • Pearsall High School

Job Titles Held:

  • Senior Resident Supervisor
  • National Service Manager
  • Phlebotomy Supervisor


  • Diploma
  • High School Diploma

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