Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10 years of experience managing fast-paced, front desk operations. Strong planning, problem-solving, and communication skills.
Skills
Organizational skills
Office equipment operations
Data management
MS Office
Business operations understanding
Document control
Multi-line telephone skills
Teambuilding
Multitasking
Training & Development
Fluent in Spanish
Experience
Senior Receptionist, 08/2019 to Current Community Healthlink, Inc. – Fitchburg, MA,
Research various media sources for DOBI (Department of Banking and Insurance)
Greeting guests and escorting them to conference rooms or other departments.
Answering phones for the Department of Banking and Insurance and Real Estate Commission.
Assist the Director of Public Affairs with travel and reimbursement document processes.
Responsible for the coordination of new employees’ computer and phone needs.
Received and disbursed all incoming mail.
Maintained professional tone at all times, including during peak rush hours.
Maintained office supply inventory and placed orders to meet demand.
Event Coordinator, 10/2018 to 04/2019 Schumacher Auto Group – Delray, WV,
Organizing equipment needed for Audio Visual events
Updating Client Data within the Synergy Workflow System.
Creating Sales and Purchase Orders for Audio Visual Events via the Globe Purchase Order system.
Responsible for addressing Customer/ Vendor calls.
Documenting any issues that happen after hours via the Synergy Workflow System.
Maintained close communication with clients to mitigate service issues.
Process Administrator, 08/2011 to 11/2017 Huntington Bancshares Inc – Evart, MI,
Responsible for organizing and developing training procedure manuals, guides, and course material
Daily reporting on the eLearning status of TCA's (Test Center Administrators)
Responsible for the coordination of Security and Operational Audit to ensure policy compliance.
Provided one on one training provided to Center Auditors In conjunction with the Office of Integrity create follow-up policies and procedures for Test Centers post-audit.
Calendar management with heavy scheduling.
Travel planning and event coordination.
Worked with the management team to improve workflows and eliminate unnecessary tasks.
Supported the development of Test Center Operation budgets and financial projections.
Office Manager, 11/2004 to 10/2010 Social Gaming Network – Bogota, NJ,
Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
Managed office inventory and placed new supply orders.
Handled heavy calendar scheduling
Coordinated travel arrangements by booking hotel rooms, car rentals, and flights for staff.
Coordinated Team Building activities
Coordinated office activities and operations
Provided assistance to senior leadership during the executive decision-making process
Managed office budget to handle all needs, including inventory, postage, and vendor services.
Education and Training
Associate of Arts: Human Resources Training, Expected in Touro College - New York, NY GPA:
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