Senior Quality Support Coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am Hardworking and a reliable person with strong abilities in communication, trouble shooting, mediation and relationship building. Offering leadership skills, people skills, computer skills, and collaboration skills. I am a Highly organized, proactive and punctual person with a team-oriented mentality.

  • Training & Development
  • Organized
  • Relationship building
  • Computer skills
  • Conflict resolution
  • Team management
  • Customer service
  • PPE use
  • Leadership
Senior Quality & Support Coordinator, 01/2012 - Current
Brightspring Health Services Seattle, WA,
  • Assist, develop, and coordinate management and operational strategies for the residential program as requested by the residential director.
  • Act as a liaison with other agency departments with communications of important issues, development of policies and procedures, and to maintain a supportive network of serviced for the residential homes/programs.
  • Actively participate in projects and committees within both the residential programs; as well as, agency wide.
  • Provide direct supervision of the Weekend Support personnel. This includes overseeing and ensuring every residential site is provided with appropriate administrative support during the weekend, and Holidays; as well as, ensure/coordinate all resources (staff, equipment, etc...) are shared and coordinated to ensure all supervisions levels are met. (63 residential homes & avg. of 310 staff members per day)
  • Assist with filing with state investigation protocols, making notifications, collecting of evidence, placing staff on leave, and ensuring corrective steps are put in place to protect the people the agency supports.
  • Work with/train new Direct Support Coordinators (shift supervisors), and new Residence Managers during weekend visits.
  • Develop plans and then facilitate communications between families with concerns and staff supporting the person to ensure the needs of the person are met and the family is comfortable with the plan.
Assistant IRA Program Director, 01/2015 - 05/2016
Lexington, Fulton Co. ARC City, STATE,
  • Ensuring the quality of life and the quality of care that is provided to the people we support meets the highest of standards; ensuring the person first approach.
  • Provide direct day-to-day operational supervision and administrative support for the Residency Manager.
  • Monitor day-to-day implementation of Agency Program Policy and Procedure by ensuring compliance with applicable State and Federal regulations.
  • Collaborated with program manager to come up with schedule and budget. Monitoring budgets monthly to ensure adherence to, and adjusting as needed.
  • Conducted meetings with customers and clients to discuss needs and requirements.
  • Developed comprehensive treatment plans for patients diagnosed with various conditions.
  • Gathered information from families and social services agencies to inform development of treatment plans.
  • Adhered strictly to federal, state and local guidelines in relation to operations of a residential homes (7) supporting 4-12 people with developmental and mental health diagnoses. Ensuring each locations is survey ready at all times.
  • Where staff/manager disciplinary measures are need to ensure the proper disciplinary procedure his utilized and followed through.
Direct Support Professional, 08/1999 - 01/2012
Lexington, Fulton Co. ARC City, STATE,
  • Helped patients adjust to routines and thrive in structured environments.
  • Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Documented current patient information to update designated individuals with current status, including vital signs, behaviors and eating habits.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Transported clients to doctor's appointments and other related errands.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Documented client progress in charts and logbooks.
  • Administered necessary medications as directed by care plan.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2007
Herkimer County Community College - Herkimer, NY
High School Diploma: , Expected in 07/1996
Johnstown Senior High School - Johnstown, NY

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Resume Overview

School Attended

  • Herkimer County Community College
  • Johnstown Senior High School

Job Titles Held:

  • Senior Quality & Support Coordinator
  • Assistant IRA Program Director
  • Direct Support Professional


  • Associate of Arts
  • High School Diploma

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