Extensive product knowledge coupled with creative ideas for product applications and a solid history of sales success. Proven ability to develop sales potential in new market areas, as well as, the development of successful sales teams. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy.
Developed highly effective sales training strategies as Sales Manager of a 20-person team. Exceeded Sales Management goals by 100% on a quarterly basis, which led to promotion to Regional Sales Manager within 6 months. Managed a successful sales team of 25 members who consistently exceeded sales goals by 30% each month. Fielded and processed up to 85 calls per day. Organized and led weekly group support sessions serving more than 10 client specialists. Supervised and directed the work of up to 25 staff members.
Combined sales, marketing and technical skills to design, promote and sell the product for the organization. Involved with a product's entire life cycle--from conception to completion--to ensure optimal sales results for 180 Medical Inc.'s profitability. Responsible for coordinating all aspects of product design, development and marketing within the organization. Understood the requirements and contribution of each discipline. Ensured that other members of the team aligned their work with corporate objectives and customer needs. Obtained customer feedback and suggest appropriate product revisions. Conducted product and sales trainings to marketing team. Assisted in new product introduction and release activities. Coordinated with cross-functional teams to provide product engineering, development, management and sales solutions. Addressed customer issues and concerns in a timely fashion to ensure customer satisfaction. Worked with business team to identify new customers and to retain existing customers. Stayed up-to-date with product knowledge, business flow, sales process and market dynamic. Maintained complete documentations for all product related activities.
Managed incoming sales leads through numerous first, second, and third party sites. Responsible for closing new and pre-owned sales with the sales staff and ensured sales goals were met on a weekly and monthly basis. Worked directly with the finance department to assist with any and all needs on contract resolution. Personally exceeded monthly forecast for a 6 month period of time; winning several sales awards. Led sales calls with team members to establish sales and customer retention goals. Grew number of customers by 15% in 4 month period of time. Monitored customer preferences to determine focus of sales efforts. Generated monthly and annual sales reports. Created and directed sales team training and development programs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Wrote sales slips and sales contracts. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management.
Responsible for Wholesale Prime, Alt-A and B/C lending in the Oklahoma City area. Consistently increased production each month averaging 10+ loans with volumes averaging 1.8 million in revenue. Responsibilities included: Daily pipeline management for other account managers and brokers. Trained brokers on new programs and guideline changes. Ensured accuracy of underwriting guidelines, daily sales calls to ensure broker productivity, and problem solving on broker loan issues.
Managed daily operation of a Alt A/sub-prime retail mortgage branch. Supervised up to seven loan officers and senior processors. Consistently met or exceeded company standards relating to production goals. Efficiently managed daily, weekly and monthly goals to ensure profitability of the fiscal year's budget. Handled marketing related issues, human resource training and development of new candidates and counseled employees providing on-going leadership.
Assisted in the day-to-day operations of the retail mortgage branch. Supervised seven loan officers and two processors. Consistently met branch goals in sales and processing. Instrumental in guiding the branch to level of top producer in the region. Provided training and development of new candidates, as well as, new business to business development. Managed customer service related issues. Scheduled loan closings in three states.
Responsible for the daily operation of a multi-line new car franchise. Managed a staff of ten sales associates. Shared responsibility of new and used car operations of the Lincoln-Mercury franchise. Instrumental in assisting Reynolds Mazda achieve the #1 ranking Mazda dealer in Oklahoma City. Implemented new sales and marketing strategies and consistently maintained a multi-million dollar Mazda inventory. Led sales calls with team members to establish sales and customer retention goals. Hired and trained all sales staff for new store location. Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts. Generated monthly and annual sales reports. Created and directed sales team training and development programs. Wrote sales slips and sales contracts. Maintained friendly and professional customer interactions.
Classes I enrolled in were to assist me with Navy Military Strategic Warfare.
Studies assisted me in training as a paralegal in the Naval Legal System.
Stationed aboard the USS Leahy. Assigned as the ships legal administrator. Responsibilities included typing and filing of all charge sheets for court martial cases and non-judicial punishment in accordance with naval regulation.
At NATTC Millington, TN assigned to the Manpower Management Office. Supervised six civilian personnel and two enlisted personnel. Duties included managing the office, which supplied administrative support to the enlisted student personnel, as well as, staff members in areas of temporary additional duty orders, security and clearances and overseas screening.
Naval Achievement Medal
Overseas Combat Ribbon
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