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Senior Pharmacy Technician Resume Example

Resume Score: 80%

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KC
/SENIOR PHARMACY TECHNICIAN
Professional Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Skilled Pharmacy Technician offering 9 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. Expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.

Work History
Walgreens- Senior Pharmacy Technician
Troy, AL
12/2018 - Current
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Restocked automated medication dispensing equipment.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Developed and implemented improvements to pharmacy organization system to [Result].
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Processed over [Number] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Rite Aid- Certified Pharmacy Technician
Enterprise, AL
06/2016 - 02/2018
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked automated medication dispensing equipment.
  • Collected co-payments or full payments from customers.
Southeast Health- Compounding Pharmacy Technician
Dothan, AL
08/2014 - 08/2015
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Restocked automated medication dispensing equipment.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Counted, measured, and compounded medications following standard procedures.
  • Calculated batch records for final batch weight, needed volume, simple metric conversions, and raw materials measured.
  • Performed activities associated with Cleaning-in-Place (CIP) and Sterilization-in-place (SIP) to avoid cross-contamination.
  • Executed audits to fully comply with federal and state laws, codes and statutes.
  • Entered lot numbers in patient's intravenous compounding record to reference during intravenous admixture process.
  • Complied with strict health, industry and organizational regulations to maintain patient safety.
  • Prepared medication and IV orders for convalescent facilities and hospitals.
  • Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
  • Exhibited proficiency in IV and chemo compounding.
  • Maintained appropriate drug records and completed reports as necessary.
  • Worked with automated dispensing systems and other pharmacy automation systems as required by department.
Rite Aid- Certified Pharmacy Technician
Dothan, AL
05/2011 - 08/2014
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Reviewed and verified customer information and insurance provider information.
  • Performed diversified functions with minimal oversight, including inventory counting, [Duty], and [Duty].
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
Skills
  • Receiving incoming supplies
  • Confidentiality and HIPAA
  • Intravenous admixture preparation
  • Laboratory Practices
  • FDA Drug Safety Guidelines
  • Drug storage procedures
  • Assisting pharmacists
  • Pharmacy and customer records management
  • Maintaining pharmacy equipment
  • New Hire Onboarding
  • Knowledge of medical terms
  • Laboratory Operations
  • Updating medication histories
  • Medicare and Medicaid process
  • Quality Assurance and Control
  • Drug inventory management
  • Advanced math skills
  • Manual and automated medication dispensing
  • Knowledge of brand and generic drugs
  • Team collaboration
  • Patient confidentiality
  • Processing payments
Education
Fortis CollegeDothan, AL01/2011Trade Program Completion:
Pharmacy
Troy UniversityTroy, AL05/2016Associate of Science:
Psychology
Certifications
  • Certified Pharmacy Technician (CPhT)
  • First Aid/CPR Certified
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Resume Overview

Companies Worked For:

  • Walgreens
  • Rite Aid
  • Southeast Health

School Attended

  • Fortis College
  • Troy University

Job Titles Held:

  • Senior Pharmacy Technician
  • Certified Pharmacy Technician
  • Compounding Pharmacy Technician

Degrees

  • Trade Program Completion : Pharmacy
    Associate of Science : Psychology

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