Senior Pharmacy Technician Resume Example Shields Health Solutions

/SENIOR PHARMACY TECHNICIAN

Professional Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Skilled Pharmacy Technician offering 9 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. Expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.

Work History

Shields Health Solutions- Senior Pharmacy Technician
Farmington , CT12/2018 - Current

Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Stocked, labeled and inventoried medication to keep accurate records.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Reviewed and verified customer information and insurance provider information.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Restocked automated medication dispensing equipment.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Counted, measured, and compounded medications following standard procedures.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Developed and implemented improvements to pharmacy organization system to [Result].
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Processed over [Number] prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Umass Memorial Health Care- Certified Pharmacy Technician
Worcester , MA06/2016 - 02/2018

Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Stocked, labeled and inventoried medication to keep accurate records.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Maintained drug inventory levels by ordering necessary medications and supplies.
Communicated directly with doctors offices via telephone, fax, and email.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Reviewed and verified customer information and insurance provider information.
Restocked automated medication dispensing equipment.
Collected co-payments or full payments from customers.

Option Care Health- Compounding Pharmacy Technician
Newark , DE08/2014 - 08/2015

Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Stocked, labeled and inventoried medication to keep accurate records.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Restocked automated medication dispensing equipment.
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Counted, measured, and compounded medications following standard procedures.
Calculated batch records for final batch weight, needed volume, simple metric conversions, and raw materials measured.
Performed activities associated with Cleaning-in-Place (CIP) and Sterilization-in-place (SIP) to avoid cross-contamination.
Executed audits to fully comply with federal and state laws, codes and statutes.
Entered lot numbers in patient's intravenous compounding record to reference during intravenous admixture process.
Complied with strict health, industry and organizational regulations to maintain patient safety.
Prepared medication and IV orders for convalescent facilities and hospitals.
Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
Exhibited proficiency in IV and chemo compounding.
Maintained appropriate drug records and completed reports as necessary.
Worked with automated dispensing systems and other pharmacy automation systems as required by department.

Umass Memorial Health Care- Certified Pharmacy Technician
Leominster , MA05/2011 - 08/2014

Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Stocked, labeled and inventoried medication to keep accurate records.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Maintained drug inventory levels by ordering necessary medications and supplies.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Reviewed and verified customer information and insurance provider information.
Performed diversified functions with minimal oversight, including inventory counting, [Duty], and [Duty].
Counted, measured, and compounded medications following standard procedures.
Collected co-payments or full payments from customers.

Skills

Receiving incoming supplies
Confidentiality and HIPAA
Intravenous admixture preparation
Laboratory Practices
FDA Drug Safety Guidelines
Drug storage procedures
Assisting pharmacists
Pharmacy and customer records management
Maintaining pharmacy equipment
New Hire Onboarding
Knowledge of medical terms

Laboratory Operations
Updating medication histories
Medicare and Medicaid process
Quality Assurance and Control
Drug inventory management
Advanced math skills
Manual and automated medication dispensing
Knowledge of brand and generic drugs
Team collaboration
Patient confidentiality
Processing payments

Education

Fortis CollegeCity01/2011Trade Program Completion:
Pharmacy

Troy UniversityCity, State05/2016Associate of Science:
Psychology

Certifications

Certified Pharmacy Technician (CPhT)
First Aid/CPR Certified

Resume Overview

School Attended

Fortis College
Troy University

Job Titles Held:

Senior Pharmacy Technician
Certified Pharmacy Technician
Compounding Pharmacy Technician

Degrees

Trade Program Completion : Pharmacy
Associate of Science : Psychology

Senior Pharmacy Technician Resume Example

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