senior operations manager ea to ceo resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

A performance-driven, goal oriented, innovative and dedicated professional with a solid background in banking, operations, HR, accounting, facilities, lending, sales, administration,event coordination, customer service and more. Work well independently and collaboratively, creating strong working relationships to enhance operations and improve efficiency. I am an effective leader with skills necessary to direct, train, and motivate staff to its fullest potential. Have excellent organization skills and provide a good work environment. Have excellent oral and written communication skills and the ability to multi-task, adapt and learn quickly. Speak Spanish.

  • Microsoft Word, Excel, Power Point, Outlook, Jira, BambooHR, Quickbooks, G-Suite, Trinet, ADP, Lever, GoodHire,Betterworks, 15five, Carta and more
  • Budgeting and finance
  • Process implementation
  • Event Coordinator
  • Training
  • Scheduling
  • Contract negotiations
  • Customer service
  • Bilingual - English/Spanish
  • Administration Work
  • Management
  • HR/Payroll/Expenses
  • OnBoarding/OffBoarding
  • Facilities/Office Management
  • 2 moves
  • Invoice processing
  • Policy and procedure modification
  • Business start up
  • Mergers & acquisitions
Work History
Senior Operations Manager/ EA to CEO, 01/2014 - Current
Credit Sesame City, STATE,
  • Lead operational oversight and budgetary supervision for 2 commercial locations (SF & MV), over 100+ employees and company operations by maintaining office systems and working with building management.
  • Executed physical relocation of HQ facility and closure of satellite location, including design of floorplan, wiring and furnishing placement while maintaining transitional efficiency and within budget.
  • Work with department heads to stay current on needs and offer high-level support for day-to-day operations.
  • Plan all Corporate Company Events and outings
  • Manage Corporate insurances,stock options and Licenses
  • Work with Trinet and BambooHR to get all HR requirements completed, maintained and resolve any issues. Handle LOA, raises and Corporate communication.
  • Negotiated Contracts for People Operations and Corporate Platforms
  • Lead creation of company Swag and worked closely with recruiting, design team, marketing and execs.
  • Led Benefit renewals for the past 4 years
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Scanned and maintained confidential employee information and records, including new hire paperwork, terminations, I-9s, W4s and background checks.
  • Compare vendor prices and negotiated for optimal savings.
AVP/Fulfillment Team Lead, 10/2011 - 12/2013
Bank Of America City, STATE,
  • Managed the Processing/Set up team of 8- 10 employees and oversaw day to day activities of processing team.
  • Communicate with clients on escalations and work with internal co-workers to get the best resolution on files.
  • Manage workflow and production to meet Service Level requirements/Agreements.
  • Ensure loans and documentation are with in compliance and guidelines.
  • Complete mid and yearly reviews, Development plans and monthly progress reports.
  • Adhere to B of A guidelines and compliance and make sure all classes completed on time.
  • Keep up to date on RESPA, HMDA, ECOA and FDIC regulations.
  • Complete Loan Quality reviews on all loans going to closing to confirm no inline defects.
  • Customer Service oriented.
  • Credit analyst review.
  • #1 in platinum privilege division in May, #2 in June, #3 in quarter 2, #1 in west divisions September/October and #4 in the nation in September and October.
  • Train, supervise and motivate all Home Service Specialist.
  • Assisted in managing Closing team when manager was out.
  • Translator for Spanish speaking borrowers.
Sr. Loan Processor/Processor Team Manager/JR underwriter, 02/2002 - 10/2011
Reunion Mortgage/Home Savings Of America/Accessbanc/WAMU City, STATE,
  • Managed the Processing and Set Up Team
  • Keep up to date on RESPA,HMDA,ECOA and FDIC regulations
  • Assisted with Policy Changes
  • Prepare annual reviews and quarterly progress reports.
  • Hired and Trained new hires
  • Property Monitor pipelines and locks to ensure no expirations
  • Process and validate all new loans before submission
  • Reviewed files for approval and processed all file from approval to closing.
  • Order 4506T, social security authorizations, appraisals, subordination agreements, etc.
  • Process file from submission to funding and monitor locks
  • Communicate with Loan Officer/Borrowers on any missing items and clarification.
  • Work with lenders/Brokers
  • Validate and Approve Appraisals, prelims, purchase contracts,assets, income, etc.
Site Coordinator/Supervisor @ ARC associates, 11/2008 - 04/2009
ARC Tutoring City, STATE,
  • Managed 10 tutors and 61 kids at Gardner Elementary.
  • Provide interim reports, Lesson plans and follow up with parents on students improvements.
  • Do daily inputs in the CAYEN system.
  • Tutor students when need one-one tutoring.
  • Translate reports in Spanish for other schools.
  • Had one on one meetings with parents to discuss disciplinary issues in class.
  • Always involve upper management when any issues arised
Certificate: Compensation Studies, Expected in 03/2021
Cornell - Online,
Status -
  • Certification completed in Compensation Studies
Bachelors Degree: Liberal Studies, Psychology, Expected in 12/2001
San Jose State University - ,
Status -

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Resume Overview

School Attended

  • Cornell
  • San Jose State University

Job Titles Held:

  • Senior Operations Manager/ EA to CEO
  • AVP/Fulfillment Team Lead
  • Sr. Loan Processor/Processor Team Manager/JR underwriter
  • Site Coordinator/Supervisor @ ARC associates


  • Certificate
  • Bachelors Degree

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