Senior Operations Manager/ EA To CEO Resume Example Credit Sesame

SENIOR OPERATIONS MANAGER/ EA TO CEO

Professional Summary

A performance-driven, goal oriented, innovative and dedicated professional with a solid background in banking, operations, HR, accounting, facilities, lending, sales, administration,event coordination, customer service and more. Work well independently and collaboratively, creating strong working relationships to enhance operations and improve efficiency. I am an effective leader with skills necessary to direct, train, and motivate staff to its fullest potential. Have excellent organization skills and provide a good work environment. Have excellent oral and written communication skills and the ability to multi-task, adapt and learn quickly. Speak Spanish.

Work History

Credit Sesame.City , STATESenior Operations Manager/ EA to CEO |01/2014 - Current

Lead operational oversight and budgetary supervision for 2 commercial locations (SF & MV), over 100+ employees and company operations by maintaining office systems and working with building management.
Executed physical relocation of HQ facility and closure of satellite location, including design of floorplan, wiring and furnishing placement while maintaining transitional efficiency and within budget.
Work with department heads to stay current on needs and offer high-level support for day-to-day operations.
Plan all Corporate Company Events and outings
Manage Corporate insurances,stock options and Licenses
Work with Trinet and BambooHR to get all HR requirements completed, maintained and resolve any issues. Handle LOA, raises and Corporate communication.
Negotiated Contracts for People Operations and Corporate Platforms
Lead creation of company Swag and worked closely with recruiting, design team, marketing and execs.
Led Benefit renewals for the past 4 years
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Scanned and maintained confidential employee information and records, including new hire paperwork, terminations, I-9s, W4s and background checks.
Compare vendor prices and negotiated for optimal savings.

Bank Of America.City , STATEAVP/Fulfillment Team Lead |10/2011 - 12/2013

Managed the Processing/Set up team of 8- 10 employees and oversaw day to day activities of processing team.
Communicate with clients on escalations and work with internal co-workers to get the best resolution on files.
Manage workflow and production to meet Service Level requirements/Agreements.
Ensure loans and documentation are with in compliance and guidelines.
Complete mid and yearly reviews, Development plans and monthly progress reports.
Adhere to B of A guidelines and compliance and make sure all classes completed on time.
Keep up to date on RESPA, HMDA, ECOA and FDIC regulations.
Complete Loan Quality reviews on all loans going to closing to confirm no inline defects.
Customer Service oriented.
Credit analyst review.
#1 in platinum privilege division in May, #2 in June, #3 in quarter 2, #1 in west divisions September/October and #4 in the nation in September and October.
Train, supervise and motivate all Home Service Specialist.
Assisted in managing Closing team when manager was out.
Translator for Spanish speaking borrowers.

Reunion Mortgage/Home Savings Of America/Accessbanc/WAMU.City , STATESr. Loan Processor/Processor Team Manager/JR underwriter |02/2002 - 10/2011

Managed the Processing and Set Up Team
Keep up to date on RESPA,HMDA,ECOA and FDIC regulations
Assisted with Policy Changes
Prepare annual reviews and quarterly progress reports.
Hired and Trained new hires
Property Monitor pipelines and locks to ensure no expirations
Process and validate all new loans before submission
Reviewed files for approval and processed all file from approval to closing.
Order 4506T, social security authorizations, appraisals, subordination agreements, etc.
Process file from submission to funding and monitor locks
Communicate with Loan Officer/Borrowers on any missing items and clarification.
Work with lenders/Brokers
Validate and Approve Appraisals, prelims, purchase contracts,assets, income, etc.

ARC Tutoring.City , STATESite Coordinator/Supervisor @ ARC associates |11/2008 - 04/2009

Managed 10 tutors and 61 kids at Gardner Elementary.
Provide interim reports, Lesson plans and follow up with parents on students improvements.
Do daily inputs in the CAYEN system.
Tutor students when need one-one tutoring.
Translate reports in Spanish for other schools.
Had one on one meetings with parents to discuss disciplinary issues in class.
Always involve upper management when any issues arised

Skills

Microsoft Word, Excel, Power Point, Outlook, Jira, BambooHR, Quickbooks, G-Suite, Trinet, ADP, Lever, GoodHire,Betterworks, 15five, Carta and more
Budgeting and finance
Process implementation
Event Coordinator
Training
Scheduling
Contract negotiations
Customer service
Bilingual - English/Spanish
Administration Work

Management
HR/Payroll/Expenses
OnBoarding/OffBoarding
Facilities/Office Management
2 moves
Invoice processing
Policy and procedure modification
Business start up
Mergers & acquisitions

Education

CornellCity03/2021Certificate: Compensation Studies

Certification completed in Compensation Studies

San Jose State University12/2001Bachelors Degree: Liberal Studies, Psychology

Willow Glen High SchoolState07/1996High School Diploma

Resume Overview

School Attended

Cornell
San Jose State University
Willow Glen High School

Job Titles Held:

Senior Operations Manager/ EA to CEO
AVP/Fulfillment Team Lead
Sr. Loan Processor/Processor Team Manager/JR underwriter
Site Coordinator/Supervisor @ ARC associates

Degrees

Certificate : Compensation Studies
Bachelors Degree : Liberal Studies, Psychology
High School Diploma

Senior Operations Manager/ EA to CEO Resume Example

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