Senior Operations Manager Ea To Ceo resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
A performance-driven, goal-oriented, innovative, and dedicated professional with a solid background in banking, operations, HR, accounting, facilities, lending, sales, administration, event coordination, customer service, and more. Work well independently and collaboratively, creating strong working relationships to enhance operations and improve efficiency. I am an effective leader with the skills necessary to direct, train, and motivate staff to their fullest potential. Have excellent organization skills and provide a good work environment. Have excellent oral and written communication skills and the ability to multi-task, adapt and learn quickly. Speak Spanish.
Skills
Microsoft Word, Excel, Power Point, Outlook, Jira, BambooHR, Quickbooks, G-Suite, Trinet, ADP, Lever, 15five, Carta and more
Budgeting and Contract Negotiation
Process implementation
Company Event Coordinator
Administrative Oversight
Policy Development and Optimization
Facilities/Office Management (3 moves & Closures)
Travel Arrangement Management
Mergers & acquisitions and Business Start Up
HR Support
Compensation and Benefits Administration
Payroll
Work History
Senior Operations Manager/ EA to CEO, 01/2014 - Current Credit Sesame – , , Mountain View, CA
Lead operational oversight and budgetary supervision for 2 commercial locations (SF & MV) and assist with Canada Location, over 100+ employees and company operations by maintaining office systems and working with building management.
Executed physical relocation of HQ facility and closure of satellite location, including design of floorplan, wiring and furnishing placement while maintaining transitional efficiency and within budget.
Work with department heads to stay current on needs and offer high-level support for day-to-day operations.
Plan all Corporate Company Events and outings
Manage Corporate insurances, stock options and Licenses
Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Lead creation of company Swag and worked closely with recruiting, design team, marketing and execs.
Led Benefit renewals for the past 4 years
Leading Company T & E implementation
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Implemented EOR partners for international hiring
AVP/Fulfillment Team Lead, 10/2011 - 12/2013 Bank Of America – , , San Jose, CA
Managed the Processing/Set up team of 8- 10 employees and oversaw day to day activities of processing team.
Communicate with clients on escalations and work with internal co-workers to get the best resolution on files.
Manage workflow and production to meet Service Level requirements/Agreements.
Ensure loans and documentation are with in compliance and guidelines.
Complete mid and yearly reviews, Development plans and monthly progress reports.
Adhere to B of A guidelines and compliance and make sure all classes completed on time.
Keep up to date on RESPA, HMDA, ECOA and FDIC regulations.
Complete Loan Quality reviews on all loans going to closing to confirm no inline defects.
#1 in platinum privilege division in May, #2 in June, #3 in quarter 2, #1 in west divisions September/October and #4 in the nation in September and October.
Train, supervise and motivate all Home Service Specialist.
Assisted in managing Closing team when manager was out.
Translator for Spanish speaking borrowers.
Sr. Loan Processor/Processor Team Manager/JR underwriter, 02/2002 - 10/2011 Reunion Mortgage/Home Savings Of America/Accessbanc/WAMU – , , Bay Area, CA
Managed Processing and Set Up Team
Keep up to date on RESPA,HMDA,ECOA and FDIC regulations
Assisted with Policy Changes
Prepare annual reviews and quarterly progress reports.
Hired and Trained new hires
Property Monitor pipelines and locks to ensure no expirations
Reviewed files for approval and processed all file from approval to closing.
Order 4506T, social security authorizations, appraisals, subordination agreements, etc.
Communicate with Loan Officer/Borrowers on any missing items and clarification.
Work with lenders/Brokers
Validate and Approve Appraisals, prelims, purchase contracts,assets, income, etc.
Site Coordinator/Supervisor @ ARC associates, 11/2008 - 04/2009 ARC Tutoring – , , San Jose, CA
Managed 10 tutors and 61 kids at Gardner Elementary.
Provide interim reports, Lesson plans and follow up with parents on students improvements.
Do daily inputs in the CAYEN system.
Tutor students when need one-one tutoring.
Translate reports in Spanish for other schools.
Had one on one meetings with parents to discuss disciplinary issues in class.
Always involve upper management when any issues arisen
Education
Badge: Diversity, Equity And Inclusion in The Workplace, Expected in 06/2021 - University of South Florida - Tampa, FL GPA:
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Resume Overview
School Attended
University of South Florida
Cornell
San Jose State University
Job Titles Held:
Senior Operations Manager/ EA to CEO
AVP/Fulfillment Team Lead
Sr. Loan Processor/Processor Team Manager/JR underwriter