senior network and systems engineer resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Goal-driven Cloud Lab Site Reliability Engineer skilled at analyzing and solving routine and complex problems. Detail-oriented and systematic professional successful at developing innovative solutions to diverse issues.





-Routing & Switching

-Network Security









- 4G, LTE, 5G architectures

01/2020 to Current
Senior Network and Systems Engineer Kforce Inc. Tampa, FL, USA City, STATE,
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Analyzing user requirements and defining functional specifications.
  • Designing, configuring and deploying network infrastructures across all network fabrics and multiple Openstack services using static routing, DDR, RIP1, RIP2, IGRP, OSPF, ISIS, Cisco IOS, NX-OS, Windows 7, Windows 8, SQL Server, MySQL, MS Access, Spanning Tree Protocol, VLAN Implementation, Putty, Alarm Monitoring Console and RT/ITrack/JIRA Ticketing.
  • Implementing end to end Routing between the labs to establish connectivity between nodes that are used for mobile testing, in a lab environment.
  • Investigating packet drop or slow file transfer problems.
  • Responsible for fixing Routing issues reported from different labs that are connected to the Core Back Bone that serves AIC (AT & T Integrated Cloud) and NC (Network Cloud) serving 5G development..
  • Working on Policy Based Routing in the network that has different devices like Juniper MX960, Cisco 7600, Cisco CRS, etc.
  • Working with server owners to resolve various Routing issues.
  • Designing, scaling and automating networks across multiple global data centers using TCP and IP networking fundamentals.
  • Designing major internet routing protocols, specifically BGP and OSPF.
  • Creating network standards and ensuring that the network is deployed to these standards; Participating in the development and enhancement of network security policies and protocols.
  • Developing and implementing test validations of the networks.
  • Analyzing test results and recommending modifications to the networks to meet project specifications.
  • Identifying, analyzing and troubleshooting issues arising with the networks.
  • Documenting modifications and enhancements made to the networks as required by the project.
  • Collaborated with 100's of other teams to support new network installation and cross-functional solutions in alignment with business strategies.
03/2018 to 01/2020
Cloud Lab Site Reliability Engineer Systel Inc. Alpharetta, GA, USA. City, STATE,

-Maintain, configure, and troubleshoot the Juniper SRX 5800 firewalls, MX-960 routers, Juniper MX-320, Cisco CRS, Cisco 7609 and Cisco Nexus 7k routers, OpenStack and Contrail SDN.
-Responsible for the availability, performance, monitoring, and incident response, among other things of the platforms of Contrail, OpenStack services that are in AT&T Labs under AT&T Integrated Cloud.
-Responsible for every VNF that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups and possible high availability setups

-As part of tenant on boarding network designing and implementing.

-Tenanet decommissioning.

-Supporting advanced Network Cloud design E2E.
-Being prepared and be ready to act at any point of time on uncaught exceptions, hardware degradation, networking problems, high usage of resources, or slow responses to keep our Contrail, OpenStack services uninterrupted.
-Keeping efforts as a function of mean time to recover (MTTR)and mean time to failure (MTTF) to recover Contrail, OpenStack services.
-Documenting incident response report, postmortem report which will contain a timeline of everything we did to fix the problem, a root cause analysis, corrective and preventative measures, and a section that describes the resolution and recovery of Contrail, OpenStack and other services.
-Monitor specific metrics related to OpenStack, contrail other Juniper products and set thresholds, and trigger alerts based on those thresholds.
-Create scripts to automate required daily activities and facilitate the deployment and rollback of new services or changes to existing ones.

02/2017 to 03/2018
Cloud Network and Systems Support Engineer Ameritech Global Inc. Naperville, IL, USA. City, STATE,

-Supporting several applications related to 4G and other AT&T proprietary VNF's development and testing concerning Network, Security, Contrail and OpenStack issues.
-Documenting issues/Bugs on 50+ Lab Sites(18 Large and 35+ Medium)
-Tracking down Bugs with corresponding Vendors and providing updates to Production teams.
-Reporting design issues to corresponding teams from Troubleshoot summary to achieve VNF goals.
-Responsible for monitoring Nagios alarms and resolving issues.
-Providing support to Infrastructure Deployment teams before/during/after uplift.
-Performing Lab Readiness Testes (LRT) after every uplift.
-Writing test cases for Lab Readiness Test for enhanced/new features after uplift.
-Validating bug fixes with fixes provided from the vendors.
-Automating most recurring issues with workarounds until a fix is released.

09/2016 to 02/2017
Computer Systems and Network Engineer Ameritech Global Inc. Naperville, IL, USA City, STATE,

- Linux /Network Operations.
-Contributed to deploying OpenStack multi-node lab environment.
-Setting up Ansible to push config changes on particular nodes.
-Automating basic Linux admin tasks using Python Scripts & playbooks.
-Monitoring activity of users.
-FW configurations on virtual SRX.
-Virtual Juniper Router Configurations from Scratch.
-Supporting issues related to OpenStack(Nova, Neutron, Cinder, Keystone, rabbitmq, Swift, Glance).
-Creating heat stack templates to create a full set up of clustered VM's using YAML.

-Provided status updates to those affected when issues came up.

Academic Background
Expected in 08/2022 to to
Ph.D.: Information Technology
University of The Cumberlands - Williamsburg, KY
  • Major in Cyber Security
Expected in 05/2016 to to
Master of Science: Electrical And Electronics Engineering
Texas A&M University - Kingsville - Kingsville, Texas
  • Major in Electrical Engineering
Expected in 05/2014 to to
Bachelor of Technology: Electronics And Communications Engineering
Jawaharlal Nehru Technological University-Kakinada - ,
  • Major in Electronics and Communications
  • Certified Kubernetes Administrator

Certificate ID: LF-7ejj2wcv4t

  • Open Source and the 5G Transition (edx & LF)

Certificate ID: 2017a482735342d49eb24b97ca6ecb12

  • LINUX FOUNDATION Certified Systems Administrator

Certificate ID: LFCS-1700-001315-0100

  • LINUX FOUNDATION Certified Openstack Administrator

Certificate ID : COA-1600-0104-0100

  • Cisco Certified Network Associate - Routing & Switching

Certificate ID : CSCO13123458

  • Intel® Network Academy - Network Transformation 101

Certificate ID: 4BF7UARGAXLW

  • Docker Certified Associate

Certificate ID : 11827705

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Resume Overview

School Attended

  • University of The Cumberlands
  • Texas A&M University - Kingsville
  • Jawaharlal Nehru Technological University-Kakinada

Job Titles Held:

  • Senior Network and Systems Engineer
  • Cloud Lab Site Reliability Engineer
  • Cloud Network and Systems Support Engineer
  • Computer Systems and Network Engineer


  • Ph.D.
  • Master of Science
  • Bachelor of Technology

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