Resourceful and detail-oriented 'MCSA/Security' Certified IT Administrator with years of expanding problem solving experience. Well-versed with working in fast-paced, team-focused and multitasking environments while understanding the importance of communication and customer satisfaction at all levels of an organization.
ā¢Awarded Academic Excellence Scholarship
ā¢Attended and Graduated while working full time
ā¢Deanās List with 4.0 GPA
ā¢Perfect attendance honors
ā¢Provide in depth technical support to over 1200 US users and 400 users abroad with 100% excellent feedback survey results.
ā¢Troubleshoot and diagnose Dell hardware workstations and servers, Microsoft Office Suites 2003, 2007 and 2010, Symantec Enterprise level Anti-virus, Cisco VPN issues, and peripheral setup/troubleshooting and diagnosis.
ā¢Implement company-wide projects such as Microsoft Office 2007/2010 roll-out, Altiris backup and recovery system redesign and rebuild, and automatic deployment and packaging of software via Altiris and Wise Package Studio 7.
ā¢Telecom admin for non Blackberry devices such iPhoneās and Droid phones connecting email via Active Synch.
ā¢Validate compatibility of Windows software updates prior to deployment via WSUS server.
ā¢Design and create 2003 Active Directory OU structures, groups, and users.
ā¢Create GPOās and modify permissions on Active Directory containers.
ā¢Create and update Ghost images for deployment via Symantec Ghost server.
ā¢Primary administrator of Altiris Notification Server used to backup and inventory systems.
ā¢A 'go to' for IT staff when a quick and precise answer is needed or a tough problem arose.
ā¢Design backup strategy and server infrastructure for Altiris system.
ā¢Supported, troubleshot, and directed end users on repair/maintenance of multiple products (Partner, Axys and OpenGL) made by Advent Software Inc., in both Citrix and non-Citrix environments.
ā¢Issues included: MS SQL database security, table structure, backup/restoration, and erroneous data issues, as well as detailed networking issues and software change request/bug discovery and reporting.
ā¢Worked as a team leader in training of junior/new personnel, and trained Advent CS employees in the fundamentals, and complexities of networking, and how it relates to Advent products.
ā¢Served as level one and two desktop and server support, which included troubleshooting, repair, and maintenance of over 1000 end users, 500 computers, 100 routers/switches, 50 printers, and 8 servers on campus.
ā¢Maintained server space for studentās personal drives, and administered permissions and login scripts for over 1000 user accounts, groups and GPOās.
ā¢Worked testing Windows XP Professional for the campus, and was an integral team member for the roll out from Windows 2000 Professional to Windows XP.
ā¢Troubleshooted, repaired and maintained any and all electrical systems of the F/A-18, keeping all planes mission ready and helping the squadron achieve a 98% mission completion rate.
ā¢Maintenance areas included flight controls, INS (Inertial Navigation), FLIR (Forward Looking Infra-Red), engine controls, emergency jettison, OBOGS (On-Board Oxygen Generating), cockpit pressurization, landing control, communications and missile control systems.
Successfully mentored Jr. level contractor into a FTE role as the lone support point for NY office.
Anti-Virus system replacement (Symantec SEP > TrendMicro).
Enterprise backup and inventory system.
Department of Veterans Affairs
National Technical Honor Society
Microsoft TechNET
Computer Professionals for Social Responsibility
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