Senior Mis Engineer resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Executive Summary

Resourceful and detail-oriented 'MCSA/Security' Certified IT Administrator with years of expanding problem solving experience. Well-versed with working in fast-paced, team-focused and multitasking environments while understanding the importance of communication and customer satisfaction at all levels of an organization.

Core Qualifications
  • Proven leader
  • Troubleshooting techniques
  • Multitasking abilities
  • Networking theory and concepts
  • Strong analytical skills
  • Strong collaborative skills
  • Proficiency in TCP/IP protocols
  • Enterprise backup
  • Windows operating systems
  • Excellent people skills
  • Technical help desk experience
  • Information security
  • Project management
  • Customer needs assessment
Golden Gate University San Francisco, CA Expected in 2008 Bachelor of Science : Management/Telecommunications - GPA :

•Awarded Academic Excellence Scholarship

•Attended and Graduated while working full time

Heald College San Francisco, CA Expected in 2003 Associate of Applied Science : Computer Information Technology - GPA :

•Dean’s List with 4.0 GPA

•Perfect attendance honors

Professional Experience
Advent Software Inc. - Senior MIS Engineer
City, STATE, 10/2005 - Current

•Provide in depth technical support to over 1200 US users and 400 users abroad with 100% excellent feedback survey results.

•Troubleshoot and diagnose Dell hardware workstations and servers, Microsoft Office Suites 2003, 2007 and 2010, Symantec Enterprise level Anti-virus, Cisco VPN issues, and peripheral setup/troubleshooting and diagnosis.

•Implement company-wide projects such as Microsoft Office 2007/2010 roll-out, Altiris backup and recovery system redesign and rebuild, and automatic deployment and packaging of software via Altiris and Wise Package Studio 7.

•Telecom admin for non Blackberry devices such iPhone’s and Droid phones connecting email via Active Synch.

•Validate compatibility of Windows software updates prior to deployment via WSUS server.

•Design and create 2003 Active Directory OU structures, groups, and users.

•Create GPO’s and modify permissions on Active Directory containers.

•Create and update Ghost images for deployment via Symantec Ghost server.

•Primary administrator of Altiris Notification Server used to backup and inventory systems.

•A 'go to' for IT staff when a quick and precise answer is needed or a tough problem arose.

•Design backup strategy and server infrastructure for Altiris system.

Advent Software Inc. - Senior Client Support Representative
City, STATE, 03/2004 - 10/2005

•Supported, troubleshot, and directed end users on repair/maintenance of multiple products (Partner, Axys and OpenGL) made by Advent Software Inc., in both Citrix and non-Citrix environments.

•Issues included: MS SQL database security, table structure, backup/restoration, and erroneous data issues, as well as detailed networking issues and software change request/bug discovery and reporting.

•Worked as a team leader in training of junior/new personnel, and trained Advent CS employees in the fundamentals, and complexities of networking, and how it relates to Advent products.

Heald College - Assistant IT Administrator
City, STATE, 2003 - 09/2003

•Served as level one and two desktop and server support, which included troubleshooting, repair, and maintenance of over 1000 end users, 500 computers, 100 routers/switches, 50 printers, and 8 servers on campus.

•Maintained server space for student’s personal drives, and administered permissions and login scripts for over 1000 user accounts, groups and GPO’s.

•Worked testing Windows XP Professional for the campus, and was an integral team member for the roll out from Windows 2000 Professional to Windows XP.

United States NAVY - Aviation Electrician - Second Class Petty Officer
City, STATE, 08/1996 - 08/2001

•Troubleshooted, repaired and maintained any and all electrical systems of the F/A-18, keeping all planes mission ready and helping the squadron achieve a 98% mission completion rate.

•Maintenance areas included flight controls, INS (Inertial Navigation), FLIR (Forward Looking Infra-Red), engine controls, emergency jettison, OBOGS (On-Board Oxygen Generating), cockpit pressurization, landing control, communications and missile control systems.


Successfully mentored Jr. level contractor into a FTE role as the lone support point for NY office.

  • Navigated him through the corporate IT landscape with professional advice and knowledge transfer

Anti-Virus system replacement (Symantec SEP > TrendMicro).

  • Led team that tested, designed and implemented AV replacement with little to no user downtime
  • System designed with a Server in the DMZ, resulting in a 98% successful migration of remote users

Enterprise backup and inventory system.

  • Led team that designed, engineered and implemented enterprise wide backup and inventory solution
  • Went from batch file backup solution to bare metal/full system recovery solution
  • Designed and implemented SQL maintenance strategy, to keep databases clear of stale data and backed up to meet Advent's disaster recovery standards

Department of Veterans Affairs

National Technical Honor Society

Microsoft TechNET

Computer Professionals for Social Responsibility

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Resume Overview

School Attended

  • Golden Gate University
  • Heald College

Job Titles Held:

  • Senior MIS Engineer
  • Senior Client Support Representative
  • Assistant IT Administrator
  • Aviation Electrician - Second Class Petty Officer


  • Bachelor of Science
  • Associate of Applied Science

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