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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Talented Microsoft Exchange Engineer well-versed in supporting users and troubleshooting problems. Bringing a remarkable understanding of Active directory operations and resilient nature focused on finding root causes and making permanent improvements.

Skills
  • Troubleshooting and diagnostics
  • Call center experience
  • Program installations
  • Delivery scheduling
  • Team building
  • Security and Compliance
  • Project management
  • Excellent problem-solving skills
  • Information security
  • Database servers
  • Testing and deployment
  • Strong collaborative skills
  • Research and Development
  • Best practices and standards
  • Technical support
Education and Training
Joseph Ayo Babalola University Ikeji-Arakeji, Osun State, Nigeria, Expected in 08/2014 Bachelor of Science : Computer Science - GPA :
Experience
Fivesky - Senior Microsoft Exchange Engineer
New York, NY, 09/2019 - Current
  • Currently here for training and placement as a Senior Microsoft messaging engineer.
  • Adding Skype for business messaging platform to my repository.
Challenger School - Active Directory and Microsoft Exchange Engineer
San Carlos, CA, 06/2016 - 06/2018
  • Worked closely with the stakeholders to analyze needs and gathered metrics on the current environment and user-based using the exchange calculator.
  • Monitored the on-premises Active directory on windows server 2012 and disabled some of the dormant accounts using PowerShell.
  • Installed a new windows server 2012 r2 and raised the domain level of the Domain Controller.
  • Planned new environment analyzing needs and determining license needs, virtual servers and tools needed for migration.
  • Set-up Azure ADconnect tool using expressing setting and ADFS for Active Directory Federation with Azure Active directory.
  • Created test accounts and utilized the Hybrid Configuration Wizard on the exchange 2010 sever to establish federation Office 365.
  • Migrated test account users and ensuring the migration was completed and test mail flow.
  • Created migration batches and used PowerShell to check status of migration and get statistics.
  • Troubleshoot migration errors, such as failed mailbox moves and connectivity errors.
  • Assigned licenses in office 365.
  • Report on AD sync issues, errors and conducted manual sync when required.
  • Managed the desktop environment using group policies in Microsoft windows Active directory Environment. (windows server 2012r2/2016)
  • User Administration via active directory users and computers, ADSIEdit, Active directory sites and services.
MTN Group Limited - Microsoft Exchange Engineer
City, STATE, 02/2015 - 06/2016
  • Gathered requirements and developed project plan outlining stages and time frames for stakeholders.
  • Evaluated exchange environment with exchange calculator and planned procurement of license for office 365.
  • Prepared the current environment for migration by upgrading and patching the exchange 2010 server.
  • Ran Idfix on the active directory to fix errors
  • Prepared the office 365 account for migration by creating the account and verifying the domain, configuring DNS in the office 365 admin console.
  • Installed the ADconnect tool using the express settings and using the password hash sync for the user sign in.
  • Syncronized the on-premises Active Directory to the Azure Active Directory.
  • Configured the Hybrid Configuration Wizard and enabled federation between the Exchange 2010 and exchange online.
  • Moved the mailboxes in batches.
  • Monitored migration status and adjusted as needed.
  • Successfully synchronized 3000 users to AAD and migrated 5000 mailboxes to EXOnline.
  • Assigned Licenses for office 365 user accounts.
  • Fine-tuned office 365 performance and ensured compliance with corporate policies.
  • Decommissioned the Microsoft Exchange server 2010.
  • Trained support staff on end-users support and engineering staff on troubleshooting office 365.
  • Onboarded new users and clients in office 365.
  • Used Service-now ticketing system to resolve user-reported issues.
  • Administrated Active directory daily.
Goverment Girls Unity Secondary School - Computer Instructor
City, STATE, 11/2014 - 11/2015
  • Provided instruction on professional technology use and web etiquette
  • Maintained computer lab of 50 computers and performed computer repairs
  • Created technology coursework for 100 students to teach latest software and hardware
  • Instructed students according to skill level and age on coding languages and principles
  • Monitored computer lab assets, including printers and computers
  • Removed malware and viruses from laptops and desktop systems using specialized software
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions

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Resume Overview

School Attended

  • Joseph Ayo Babalola University

Job Titles Held:

  • Senior Microsoft Exchange Engineer
  • Active Directory and Microsoft Exchange Engineer
  • Microsoft Exchange Engineer
  • Computer Instructor

Degrees

  • Bachelor of Science

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