Senior Medical Secretary Resume Example

• Carefully transcribed phone messages and relayed to appropriate personnel within [Number] minutes of each call.
• Adeptly managed multi-line phone system and pleasantly greeted all patients.
• Scheduled appointments for doctor visits and procedures using desktop calendar software.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Obtained payments from patients and scanned identification and insurance cards.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing [Task].
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Completed clerical duties and tasks for clinic administration.
• Checked patient data including insurance, demographic and health history to keep information current.
• Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Referred and screened patients to make best use of resources, triage staff and serve community members.
• Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Completed and filed financial documentation for accounting purposes.
• Organized paperwork such as charts and reports for office and patient needs.
• Enhanced office efficiency by handling multiple callers per day.
• Maintained current and accurate medical records for over several patients.
• Managed master calendar and scheduled appointments for started out with 4 providers then as the years went through each provider went different ways, except Dr. Sprouse, so went from 4 providers to 1 provider, providers based on optimal patient loads and clinician availability.

• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Prepared patients for electrocardiograms, suture removal and dressing changes.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, including medication information, symptoms and allergies.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Implemented care and efficiency improvements to support and enhance office operations.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Maintained detailed records of test results by entering data and patient information into computer.
• Tested and recorded blood glucose levels.
• Collected histories, vitals and current complaints via patient interviews.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Obtained accurate medical histories from patients, highlighting critical information.
• Report significant information and changes in patient condition to the physician and or physician's.
• Measured patient spirometry.
• Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing.
• Documented all maintenance and repairs in timely fashion.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Directed patients to examining rooms and coordinated transportation assistance as necessary.
• Called and faxed pharmacies to submit prescriptions and refills.
• Performed clerical duties, such as data entry, answering phones and filing.
• Documented vital signs and health history for patients.
• Obtained all prescribed laboratory testing.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Submitted prescriptions to pharmacy via phone, fax or web.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Assisted physicians in follow-through of care.
• Operated cardiac EKG machine.
• Reported any unusual or urgent circumstances in patients' condition or environment immediately to the physician
• Collected and documented patient medical information such as blood pressure and weight.
• Measured patient pulse oximetry.

Work on billing system Collaborate MD, entered DX codes, procedure code, office codes, pushed through to the clearing house.

Called patients that had past due balances, to make therm aware and set up a billing plan of payment with them.

• Scheduled patients in Medical Manager System.
• Posted payments and collections on regular basis.
• Reviewed patient records, identified medical codes. Sent off to billing manager for proper invoice billing.
• Assisted patients by determining financial assistance available and setting up payment plans.
• Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
• Applied charges and updated patient records by using Practice Fusion
• Filed and updated patient information and medical records.
• Collected payments and applied to patient accounts.
• Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
• Analyzed medical records to satisfy insurance company mandates.
• Reviewed patient diagnosis codes to verify accuracy and completeness.