Audiologist with experience in hearing instrument selection, fitting, adjustments, technical support, product management and participation in research activity seeking a role that combines the science of hearing instrument technology and potential benefit with working with people as a Research Audiologist.
•Licensed Audiologist, State of Illinois, 1989-present
•Certified Hearing Aid Dispenser, State of Illinois, 1984-present
•Division of Specialized Care for Children provider
•American Academy of Audiology member
•Malpractice – Currently Covered
Lead team of four Product Managers, successfully launched Phonak products on-time for all launches from November 2008 to February 2012, including accelerated launches and added off-cycle launches with the focus to exceed revenue goals.
Additional responsibilities: Approving authority for Product Requirement Documents, PSG preparation including analysis of portfolio gaps and revenue opportunities with recommendations, Focus Group participant, Product Manager -Fitting software, Edited Insight papers and reviewed B2B and B2C materials, Collaborated in creation of customer training materials including for regional trainings, on-line trainings, customer in-office trainings,
Created customer-facing messaging for product-related challenges including product failures/supply issues, etc., participated in Sales Meetings, Monitored product failures and strategized for mitigation/solutions with HQ.
B2B, Balance, benefits, billing, negotiating contracts, Counseling, Credit, client, Clients, Customer Service, Customer Care, data collection, Edit, educational programs, Focus, phone support, insurance, Team Lead, listening, managing, marketing plans, marketing strategies, materials, Meetings, messaging, office, 2000, outside Sales, physical therapy, Presentations, pricing, Product Manager, protocols, speaking, quality, Quality Assurance, rehabilitation, rehabilitation services, Requirement, research, Sales, FM, speech, statistics, strategy, supervision, Software Support, Technical Support, technical training, TRAINER, training materials, validation
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