Senior Manager IT Delivery and Business Analysis Resume Example
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SENIOR MANAGER IT DELIVERY AND BUSINESS ANALYSIS
Professional Summary
Client-focused Business Manager offering diverse experience in customer service, business management, and project coordination. Proven ability to quickly build relationships with both clients and business audiences. Quick-learner with excellent multi-tasking skills and the ability to quickly master new technology, including excellent proficiency in managing the full lifecycle of software development from requirements gathering to production release. Commended for innovation and creative problem-solving abilities to address business challenges.
Accomplishments
- Supervised team of 10-20 staff members.
- Documented and resolved business process gaps which led to efficient process and reduced the manual intervention by 40% metric reporting.
- Collaborated with team of 30-40 in the development of multiple projects like upgrading our CRM, migrating financial system from people soft to Oracle cloud, modernize our customer website .
- Defined better process around Production tickets which reduced our overall response rate by 30%
Work History
Highmark Inc.- Senior Manager IT Delivery and Business Analysis
Mechanicsburg , PA07/2016 - Current
Mechanicsburg , PA07/2016 - Current
Visionary and goal-oriented Senior IT Manager with demonstrated experience in planning, developing, and delivering technology solutions. Played a key role in developing IT strategy.
- Developed and implemented programs to be able to estimate better and deliver on commitments.
- Partnered with business in prioritizing business needs by helping them build ROI and scorecards.
- Oversee Budget planning and placing emphasis on run, grow and transform IT
- Resource planning for upcoming projects
- Vendor management and negotiating contracts
- Building process and controls in place to ensure early detection of risks and mitigating issues.
- Started building metrics in benchmarking performance and created standards in the software lifecycle
- Cut costs by pushing for 80% of test automation scripts
Exact Sciences- Senior Business Systems Analyst
Thousand Oaks , CA05/2014 - 06/2016
Thousand Oaks , CA05/2014 - 06/2016
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Improved systems by studying current practices and designing modifications.
- Documented ongoing system performance, verifying metrics such as [Type] and [Type].
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Conducted interviews with potential clients to assess system performance needs, budgets and other factors.
- Elicited and clearly documented business and system requirements.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Documented procedures and business processes and shared information with appropriate stakeholders.
Xator- Senior Technical Business Analyst
Fort Bragg , NC05/2003 - 10/2007
Fort Bragg , NC05/2003 - 10/2007
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Created scope documents and project requirement document by gathering high level business requirements from the end users (clients) and getting sign-off.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Acted as Scrum Master to ensure the success of projects
- Mapped current business and operational processes and recommended areas for improvement.
BCBSFL- Systems Analyst
City , STATE10/2004 - 09/2007
City , STATE10/2004 - 09/2007
- Improved Web enrollment system by adding new features and infrastructure
- Debugging expertise and resolved the problem to Solution
- Designed and developed a MVC pattern with defined architecture which followed MVC pattern
- Designed and developed client side JSPs and Java Script.
- Automated Scripts that had to be triggered every few hours using Control M Scheduling
- Worked intensively on Object Orientedprogramming for developing Java Classes
- Assessed, defined and document scope of projects.
Skills
- Strategic Planning
- Leadership
- Customer Relations
- Operations management
- Operational leadership
- Cost reduction and budgeting
- Contract Negotiation
- Process Development
- Team building and Staff retention
Education
University of Illinois At ChicagoCity, StateExpected in 08/2021MBA: MIS, Business Analytics
Kingston CollegeCity2003Associate of Science: Computer Science
JNTUCity04/2001Bachelor of Science: Computer Science
Certifications
- ITIL Foundation level
- Leadership Essentials from eCornell
- Leading Safe
- Pragmatic Marketing
- Scrum Alliance certificate
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Resume Overview
School Attended
- University of Illinois At Chicago
- Kingston College
- JNTU
Job Titles Held:
- Senior Manager IT Delivery and Business Analysis
- Senior Business Systems Analyst
- Senior Technical Business Analyst
- Systems Analyst
Degrees
- MBA : MIS, Business Analytics
Associate of Science : Computer Science
Bachelor of Science : Computer Science
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