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Senior Loan Officer resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Professional Sales Executive with 24 years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.

Skills
  • Sales and Market Development
  • Territory Management
  • New Market Penetration
  • Lead Development
  • Project Management
  • Sales Presentations
  • Computer Skills
  • Relationship Building
  • Interpersonal and Written Communication
  • Team Collaboration and Leadership
  • Pipeline Development
  • Cold Calling
  • CRM Software
Experience
05/2016 to Current
Senior Loan Officer Investors Bancorp, Inc. Livingston, NJ,
  • Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
  • Built referral business by meeting with local financial planning, home builders and real estate professionals.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Monitored performance of current portfolio of specialty loans to determine if changes should be implemented.
07/2005 to 05/2016
Senior Loan Officer Investors Bancorp, Inc. Maspeth, NY,
  • Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Created alliances and built relationships with over 25 financial institutions and real estate-related professionals in B2B and B2C.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Performed daily maintenance of loan applicant database.
  • Built referral business by meeting with local financial planning, home builders and real estate professionals.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Tracked and managed new leads and followed up on referral business.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
  • Met with applicants to obtain information for loan applications and answer questions about process.
09/2002 to 06/2005
Senior Loan Officer Investors Bancorp, Inc. Medford, NJ,
  • Managed continuous pipeline of over 10 loans, totaling average of $[5,000,000] in financing.
  • Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
  • Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
09/1998 to 09/2002
Sales Representative Saint-Gobain Corporation Spg - Sales, PA,
  • Monitored customer order process and addressed customer issues.
  • Fostered relationships with customers to expand customer base and retain business.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed key customer relationships to increase sales.
  • Used CRM database to track referral and appointment data.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Stayed up to date on company products and services to support sales objectives.
  • Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
  • Generated new business by developing marketing initiatives, performing prospect calls and networking referrals.
Education and Training
Expected in 07/2009
Firefighter 1 Certificate: Fire Fighting
California Fire And Rescue Training Authority - Sacramento, CA,
GPA:
Expected in 06/1995
High School Diploma:
Davis Senior High School - Davis, CA
GPA:

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Resume Overview

School Attended

  • California Fire And Rescue Training Authority
  • Davis Senior High School

Job Titles Held:

  • Senior Loan Officer
  • Senior Loan Officer
  • Senior Loan Officer
  • Sales Representative

Degrees

  • Firefighter 1 Certificate
  • High School Diploma

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