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senior learning development facilitator resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Dynamic learning & development professional with 6 years in corporate employee training. Passionate about professional development and adult learning facilitation. Expertise in instructional design & delivery, corporate training, advanced facilitation and the application of adult learning theory and principles. Confident, dedicated and self-motivated. Well-qualified and results oriented with a proven ability to perform.
Skills
  • Intuitive people management skills
  • Creative instruction styles and techniques
  • Instructional technologies knowledge
  • Project management
  • Team building
  • Instructional design
  • Strategic thinker
  • Superior verbal and written communication skills
  • Complex problem solving
  • Adult learning theories
  • Training solutions development
  • Influencing others
Certifications

Situational Leadership, Situational Leadership II & Situational Self Leadership, Virtual Leadership,  Virtual Facilitation (Centra), Customer Experience Train the Trainer Certified

Education
James Madison University Harrisonburg, Virginia Expected in 2002 BBA : Business Management - GPA :
  • Coursework included Finance, Business Management and Marketing
Work History
Wells Fargo Bank - Senior Learning & Development Facilitator
City, STATE, 03/2010 - Current
  • Apply adult learning theory to deliver functional, operational, product, process & skill based sales and service training to help team members develop crucial job skills.
  • Use skill practice, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Assess training needs through surveys, interviews with employees, focus groups and consultation with managers.
  • Evaluate the effectiveness of training programs and recommend improvements to upper management.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Clearly communicate objectives for all lessons, units and projects to all participants.
  • Use a variety of assessment tools and strategies to improve instruction methods.
  • Partner with instructional designers to organize, enhance and edit training manuals, multimedia visual aids and other educational materials.
  • Consistently recognized by managers and course participants for knowledge and expertise of complex subjects, delivery style and facilitation skills.
  • Consult with the learning & development manager on strategy & business decisions affecting the market and local L&D team.
  • Actively develop and maintain relationships with senior business unit leaders, key partners and other critical business units to evaluate and increase performance of the market through various workshops, coaching opportunities and additional one-on-one training of team members.
  • Utilize experience as a senior team member to act as a peer coach & mentor in supporting both new and tenured L&D team member development.
  • Serve on an East Coast Advisory Board as a subject matter expert in consumer & small business credit, small business accounts & documentation, systems and reporting for the learning and development team as well as senior leaders.
Wachovia Bank, NA /Wachovia Securities, LLC - Senior Licensed Financial Specialist
City, STATE, 02/2005 - 03/2010
  • Assessed clients' financial situations from their perspective to develop strategic financial planning solutions.
  • Recognized for top deposit, business and investment performance in 2008 and 2009 and a top lender in 2007,2008 & 2009.
  • Senior producing team leader. Managed work groups of 5 or more co-workers.
  • Proactively mentored, motivated and guided each team member's career growth, development and goal achievement by assessing their strengths and areas of opportunity. 
  • Managed, maintained and grew a $128M book of business with a client retention rate of 96%. Generated $22.1M in new deposit growth and $4.6M in loans in 2009.
  • Extensive ability to evaluate, analyze and understand personal and small business financial statements, tax returns, debt ratios, loan-to-values, as well as the basic underwriting guidelines and regulations for lending.
  • Served as a retirement consultant and investment advisor to clients. Made recommendations based on their needs, time horizon and suitability. Previously NASD 6, 63, 65 and Life & Health Licenses licensed. 
CitiFinancial - Assistant Branch Manager - Loan Officer
City, STATE, 08/2002 - 01/2005
  • Partnered in establishment of production goals, basic business development, branch administration, hiring and training.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Managed one-on-one coaching sessions, delivered performance reviews and created development plans for team members.
  • Responsible for evaluating customer needs, building relationships with customers and preparing and presenting loan proposals to meet each customer's specific need and expectations.
  • Evaluated customer credit worthiness and ability to pay by reviewing payment history reports, credit bureau reports, debt ratios and discretionary income analysis.
  • Prepared and analyzed office reports and projections, managed delinquency and participated in day-to-day solicitation and collection activities.

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Resume Overview

School Attended

  • James Madison University

Job Titles Held:

  • Senior Learning & Development Facilitator
  • Senior Licensed Financial Specialist
  • Assistant Branch Manager - Loan Officer

Degrees

  • BBA

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