Experienced presentation and verbal skillsSeasoned critical and analytical thinking skills8+ years organizational leadership skills12+ years of Customer Service experience8+ years Business Analyst experience7+ years Project Management experience9+ years multi-role PBM experience8+ years data analytics skills3+ years User Acceptance Testing skills5+ years issue management/ inventory8+ years inter-company relationship building8+ years of experience in Gap Analysis, Risk Analysis and Impact AnalysisApplicationsSalesforce.comPEGAOracleRxClaimsExcel MacrosOnline ReportingIT ADR SitesRxConstructMicrosoft Outlook, Word, One Note, PowerPointMicrosoft Excel, Visio, Access, Share Point,3D, ADR, Ad, ART, benefits, Business Analyst, bi, business process, call center, charts, com, oral communications, Client Management, Client, Clients, Customer Service experience, Customer Service, inventory, leadership, leadership skills, leadership development, Macros, Access, Microsoft Excel, Excel, Microsoft Outlook, PowerPoint, Share Point, Word, Oracle, organizational, Pharmacy Technician, processes, progress, Project Management, relationship building, Reporting, requirements gathering, Risk Analysis, SOP, supervisor, supervision, training material, trend, verbal skills, Visio