Seasoned systems engineer with more than ten years of experience leading the design, testing, and integration of Mac and Windows clients into corporate environments using diverse endpoint management solutions. Experienced in the full system management lifecycle. Deep Mac focused background with the ability to quickly comprehend new technologies.
Mac OS X
Mac OS X Server
JAMF JSS (Casper Server)
JAMF Casper Suite
Image creation and deployment
Mac integration Active Directory
Microsoft Windows Server
Built JAMF Infrastructure from ground up at Dell EMC.
Was key in on boarding Mac as a computing choice at Dell EMC.
Simplified image deployment to a one button bootable solution at Dell EMC.
Built several custom software/scripted solutions to allow for better management of Mac clients at Dell EMC.
Developed a custom solution to allow faster creation new Mac images at Dell EMC.
Built network imaging solutions for Mac and PC clients at Omnicom Management Services which allowed for faster deployment of systems to users.
Senior IT Infrastructure Engineer06/2010 to CurrentDell EMCDallas, TX
Mac SME (Subject Matter Expert) for EMC.
Mentored and supported 60+ global Field Technicians with Mac related issues.
Supported 7,300+ managed Macs globally.
Forecasting future technology and Mac within corporate environment.
Constantly improving and creating out of box solutions used within all aspects in managing Macs.
Built and maintained JAMF Casper infrastructure to reach a worldwide network of Macs.
Extended the capabilities of JAMF tools to allow for greater reporting and manageability of Macs.
Engineered customized and simplified DeployStudio imaging solution for techs to utilize in imaging Macs globally which allowed for faster adoption of OS/Hardware releases.
Standardized Mac image and hardware requirements.
Built numerous custom solutions for all aspects of imaging, manageability, and user experience on the Mac.
Developed and improved upon out of the box solutions with scripts and custom development within the Mac environment.
Adhered to all security standards and managed Macs to a standard security policy using JAMF Casper.
Maintained patching security concerns with third party tools like JAVA JRE as well as Adobe Flash.
Worked with Global Security team in deploying Antivirus and Endpoint Encryption solution to clients running 10.6.x -10.12.x.
Utilized FileVault2 within JAMF Casper in image deployment and also securing existing Mac systems.
Lead Desktop Support Technician/SharePoint Admin12/2007 to 06/2010Omnicom Management ServicesDallas, TX
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Companies Worked For:
Omnicom Management Services
CompUSA Inc. Corporate
Alamo Computer Consulting
CompUSA Inc. Retail
Socorro High School
The Art Institute of Dallas
Job Titles Held:
Senior IT Infrastructure Engineer
Lead Desktop Support Technician/SharePoint Admin
Partner Support Rep
High School Diploma 1998 Associate of Applied Science : Graphic Design
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