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Senior IT Infrastructure Engineer Resume Example

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SENIOR IT INFRASTRUCTURE ENGINEER
Mac Systems Engineer
Seasoned systems engineer with more than ten years of experience leading the design, testing, and integration of Mac and Windows clients into corporate environments using diverse endpoint management solutions. Experienced in the full system management lifecycle. Deep Mac focused background with the ability to quickly comprehend new technologies.
Technology Proficiencies
  • Mac OS X
  • Mac OS X Server
  • JAMF JSS (Casper Server)
  • JAMF Casper Suite
  • Image creation and deployment
  • Infrastructure development
  • Xcode
  • Mac integration Active Directory
  • Microsoft Windows
  • Microsoft Windows Server
  • Patch Management
  • Inventory Reporting
  • Tomcat
  • BASH
  • Applescript
Relevant Experience
  • Built JAMF Infrastructure from ground up at Dell EMC.
  • ​Was key in on boarding Mac as a computing choice at Dell EMC.
  • Simplified image deployment to a one button bootable solution at Dell EMC.
  • Built several custom software/scripted solutions to allow for better management of Mac clients at Dell EMC.
  • Developed a custom solution to allow faster creation new Mac images at Dell EMC.
  • Built network imaging solutions for Mac and PC clients at Omnicom Management Services which allowed for faster deployment of systems to users.
Experience
Senior IT Infrastructure Engineer06/2010 to CurrentDell EMCDallas, TX
  • Mac SME (Subject Matter Expert) for EMC.
  • Mentored and supported 60+ global Field Technicians with Mac related issues.
  • Supported 7,300+ managed Macs globally.
  • Forecasting future technology and Mac within corporate environment.
  • Constantly improving and creating out of box solutions used within all aspects in managing Macs.
  • Built and maintained JAMF Casper infrastructure to reach a worldwide network of Macs.
  • Extended the capabilities of JAMF tools to allow for greater reporting and manageability of Macs.
  • Engineered customized and simplified DeployStudio imaging solution for techs to utilize in imaging Macs globally which allowed for faster adoption of OS/Hardware releases.
  • Standardized Mac image and hardware requirements.
  • Built numerous custom solutions for all aspects of imaging, manageability, and user experience on the Mac.
  • Developed and improved upon out of the box solutions with scripts and custom development within the Mac environment.
  • Adhered to all security standards and managed Macs to a standard security policy using JAMF Casper.
  • Maintained patching security concerns with third party tools like JAVA JRE as well as Adobe Flash.
  • Worked with Global Security team in deploying Antivirus and Endpoint Encryption solution to clients running 10.6.x -10.12.x.
  • Utilized FileVault2 within JAMF Casper in image deployment and also securing existing Mac systems.
Lead Desktop Support Technician/SharePoint Admin12/2007 to 06/2010Omnicom Management ServicesDallas, TX
  • Supported twelve Omnicom Advertising/Marketing agencies.
  • Administration of SharePoint environment and internal SharePoint sites for each of supported Omnicom companies.
  • Administration MS 2003/2008 Servers used for SharePoint environment.
  • Familiar with working with SQL server in maintaining and managing databases for MS SharePoint environment.
  • Experienced in setup of SharePoint Farm and different components to run an effective MS SharePoint environment.
  • Desktop/laptop troubleshooting and support.
  • Helped to train and get Mac/PC Desktop teams using most current and effective tools for enterprise environment.
  • Supported 1000+ users (onsite and remote).
  • Built and updated images for OS X 10.4 - 10.6 and Windows XP, Vista, and Win 7 for use with LAN imaging technologies.
  • Imaged systems and setup for heavy creative and daily operations users.
  • Proficient in setup / management of NetBoot / NetInstall over LAN.
  • Proficient in setup / management of Symantec Ghost Solutions Suite over LAN.
  • Deployed Windows images using PXE Boot and WinPE with Symantec Ghost.
  • Deployed Mac images using Netboot automated imaging.
  • Diagnosed and repaired latest Apple laptop and desktop equipment.
Partner Support Rep08/2007 to 12/2007CompUSA Inc. CorporateAddison, TX
  • Tech Support Representative for internal company's business software systems.
  • Worked in a two-person team as the first line of systems support to accommodate 103+ different locations across United States.
  • Came back to company with less than a week of training and was able to learn procedures as well as all business systems before major update to Siebel ticketing system was implemented.
  • Was integral part in implementation of update to Siebel ticketing system.
  • Trained employees within company to use new updates and also work with internal business systems.
  • Trained employees in using company internal systems to remedy surge in workload.
  • Worked many different positions throughout company to help remedy surge in workload due to implementation of new Siebel system.
  • Talked directly with employees via phone as well as via email.
  • Administered access to Onsite Technician Scheduling system.
  • Worked directly with IT development to find and pinpoint problems arising as a result of major updates to internal systems.
  • Worked directly with IT development to find solutions to different technical service scenarios.
  • Created training documentation for internal use within the company.
Computer Consultant03/2007 to 08/2007Alamo Computer ConsultingDallas, TX
  • Supported a variety of customers from home users to small business users.
  • Repaired both Apple and Windows computers. Delivered new machines and setup to customer needs.
  • Setup and configured workstations and printers on network.
  • Added RAM, Hard Drives, Video cards, Peripherals, DVD and CD Rom Drives on Desktop as well as Laptop PCs.
  • Assisted users in connecting to the network when connectivity is lost.
  • Performed upgrades to existing customer workstations by moving customer data to new machines and rejoining to existing network.
  • Configured external users for remote desktop access to home and/or office networks.
  • Performed phone support for customers with minor issues.
  • Setup users with scripts to network shares in Active Directory.
  • Added and removed users as well as computers to Active Directory.
  • Worked with apartment complex management software, installing and troubleshooting.
  • Setup and configured networks in home as well as business environments.
Apple Technician02/1999 to 03/2007CompUSA Inc. RetailDallas, TX
  • Lead Apple Technician for six years while at CompUSA.
  • Worked with customers one on one to diagnose and repair computer equipment.
  • Worked in-house as well as on-site with customers.
  • Repaired both Apple and Windows computers.
  • Take apart and repair of Desktop/Laptop computer equipment.
  • Trained other employees on technical and company guidelines.
  • Dealt with manufacturer warranty issues and repairs.
  • Worked and tracked repairs with company ticketing systems from date of hire.
  • Added RAM, Hard Drives, Video cards, Peripherals, DVD and CD Rom Drives on Desktop as well as Laptop PCs.
  • Traveled to customer and different store locations to repair customer units.
  • Onsite work included setting up small networks, installing replacement parts, but most of all diagnosing problems in an efficient and time sensitive manner.
  • Communicated with customers verbally and in written format on a daily basis.
  • Worked with several people throughout company and was able to keep good relationship with all locations throughout DFW area.
  • Took initiative to learn more on Apple equipment and eventually was the Lead Apple Technician.
  • Helped and trained other technicians on Apple equipment.
  • Dealt with customers and helped in decisions on different equipment from computer systems to peripheral equipment.
Education
High School Diploma1998Socorro High SchoolEl Paso, TX
Associate of Applied Science: Graphic DesignThe Art Institute of DallasDallas, TX
Certifications
CompTIA A+
JAMF Certified Casper Administrator
JAMF Certified Mobile Administrator
Languages
Bilingual Spanish/English
Skills
  • OS: Mac OS X, Mac OS X Server, Windows, Windows Server
  • Hardware Repair: Mac/PC Desktop/Laptop
  • Endpoint Management: JAMF JSS (Casper), Kace KBox, 
  • Scripting: BASH, AppleScript
  • Network: TCP/IP, DHCP, DNS, WINS
  • Experienced team leader and project leader.
  • Works very well with others.
  • Able to train and motivate others.
  • Self-motivated and dedicated to any task presented.
  • A self-starter able to set and reach goals.
  • Able to work under pressure and accomplish tasks to meet deadlines.
  • Extremely sensitive to security concerns.
  • Can adapt to change quickly and excel with changes that arise.
  • Excel with new technology and also in learning new software applications.
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Resume Overview

Companies Worked For:

  • Dell EMC
  • Omnicom Management Services
  • CompUSA Inc. Corporate
  • Alamo Computer Consulting
  • CompUSA Inc. Retail

School Attended

  • Socorro High School
  • The Art Institute of Dallas

Job Titles Held:

  • Senior IT Infrastructure Engineer
  • Lead Desktop Support Technician/SharePoint Admin
  • Partner Support Rep
  • Computer Consultant
  • Apple Technician

Degrees

  • High School Diploma 1998
    Associate of Applied Science : Graphic Design

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