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Senior Inside Sales Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Self-motivated Inside Sales Representative with seven years of experience in food service equipment. Reputation for consistently moving sales process forward through excellent relationship management. Profiles and manages targeted list of prospects and provides value-added benefits to grow product share.

Skills
  • Key relationship management
  • Consultative sales approach
  • Solution coordination
  • Full-cycle sales process
  • Project development
  • Telephone sales
  • Excellent time management
  • Organized and meticulous
  • Dependable
  • New business development
  • Analytical problem solver
  • Cheerful and energetic
  • Driven
  • Clear and articulate phone manner
  • Exceptional customer service
Experience
Senior Inside Sales Specialist, 04/2014 to Current
Carl Zeiss VisionMaryland, NY,
  • Deliver Excellent Customer service in the event of any issues or problems.
  • Train new employees and help other sales associates with learning systems and processes.
  • Assist and encourage team with reaching sales goals.
  • Navigate through several different programs to accomplish tasks.
  • Handle Multiple line phone system as well as emails and chat programs.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Investigated sales and service issues to provide effective resolutions.
  • Leveraged digital and telephone approaches to generate sales leads.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
  • Set up customer accounts in Microsoft Navision with complete information.
  • Set up customer accounts in CRM and Navision with complete information.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Educated customers on product features and technical details to highlight benefits.
  • Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
  • Contacted new and existing customers to discuss product and service solutions.
  • Awarded for driving top line revenue growth and sustaining high level of achievement.
  • Leveraged CRM to generate pipeline and account reports weekly.
  • Set up customer accounts in CRM and Navision with complete information.
Sales Associate, 03/2014 to 05/2014
Phoenix Children's HospitalLas Vegas, NV,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Answered incoming telephone calls to provide store, products and services information.
  • Offered product and service consultations and employed upselling techniques.
  • Negotiated and closed deals with minimal oversight.
Receptionist, 08/2008 to 03/2011
Epiq Systems, Inc.Norfolk, VA,
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Directed and oversaw daily activities of office personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Education and Training
Associate of Applied Science: Criminal Justice Administration, Expected in 11/2012
Columbia Southern University - Peachtree City, GA,
GPA:
Certifications
  • Certified Food Service Professional - 2019

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Resume Strength

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  • Length
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  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Columbia Southern University
Job Titles Held:
  • Senior Inside Sales Specialist
  • Sales Associate
  • Receptionist
Degrees
  • Associate of Applied Science