senior inside sales representative resume example with 9+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Personable Senior Sales Representative with six years of experience driving sales force expansion and performance excellence. Demonstrated talent for boosting client satisfaction and retention by evaluating service delivery and recommending improvements. Committed to generating profits by maximizing team efficiency and product knowledge.

  • Customer Relationship Management & Databases (CRM,Salesforce,SAP,Teams,CCR,Magento,Shipstation)
  • Account Management
  • Contract Review
  • Product Knowledge
  • Direct Sales
  • Deal Closing
  • Analytical Skills
  • Coaching
  • Leadership Skills
  • Communication Skills
  • Business Acumen
  • Management
  • Production Scheduling
Work History
Senior Inside Sales Representative, 02/2017 - 03/2020
Brady Corporation Valencia, CA,
  • Full Time 40+ Hours/Week.
  • Responsible for business settings, which include market intelligence and pre-Sales & relations with customers.
  • Detect and develop business opportunities.
  • Define offer presented to customer and perform price definition of it.
  • Accountable for previsions and bookings (CRM).
  • Forecast with Commercial team in Latin America.
  • Responsible for acceptance of business (LTA's signing and contract review).
  • Develop forecast with clients.
  • Responsible for carrying out Offer Engineering (Including third parties products and post- processes quotation).
  • In charge of sales order initialization and purchase order acknowledgment.
  • Control status of order (makes changes if necessary) and carry out post-sales tasks.
  • Responsible for Take-Out Reception, validating item against agreement, and working out discrepancies if necessary.
  • Developed and trained clients and their employees on Rig Direct Portal.
  • Worked closely with other departments to promote products and marketing campaigns
  • Updated accounts and maintained long-term relationships with clients
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals
  • Negotiated prices, terms of sales and service agreements
  • Performed outside business-to-business sales with proven proficiency in prospecting and territory management
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Addressed multiple industry issues and provided client support
Material Processing Lead/Production Scheduler, 01/2014 - 11/2016
Ahead Milwaukee, WI,
  • Full Time 40+ Hours/Week.
  • Developed and Managed Material Processing Department.
  • Scheduled and Maintained 24 HR Production Scheduling for Heat Treat, Hydro Testing and Threading services of Tubing, Casing and Coupling Manufacturing.
  • Inside Sales, Provided quotes and Contract Reviews.
  • Managed Clients , taking diagnosis and providing efficient Solutions.
  • Consolidated Clients projects for accounting.
  • Assisted with building QMS (Quality Management System) for Material Processing Department.
  • Trained all new Material Processing Representatives.
  • Maintain Detailed Project Folders (Customer Contract Review/ API 5CT Specs)
  • Assisted with development of Shipping / Receiving department.
  • Trained all new Shipping / Receiving Representatives.
  • Maintained and Managed Clients Shipping Files/ Folders.
  • Audited all paperwork for material received and shipped.
  • Assisted with building QMS (Quality Management System) for Shipping / Receiving Departments.
  • Assisted with company start up by completing and maintaining New Hire Paperwork and Orientations.
  • Handled all third party vendors.
  • Maintained office and customer inquiries.
  • Supported development of automated system for distribution of sales orders and associated data
  • Handled basic recordkeeping tasks, including maintaining accurate records and handling purchase orders
  • Prioritized production areas by analyzing most cost-effective methods
  • Developed scheduling for certain tasks so that goods will be available when needed
  • Flagged potential issues by monitoring timelines
  • Updated management and clients on progress of production
  • Accomplished leadership through team building exercises and mentoring within departments
  • Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings to Director of Operations or in Production meetings
Office Coordinator, 11/2010 - 01/2014
InterFusion International, Inc City, STATE,
  • 30-Hours/Week.
  • Compose letters, faxes and memos for engineering office and executives as necessary.
  • Maintain Detailed Job Profile Folders (Engineering Specs & Drawings Folders).
  • Manage inbound telephone calls, taking diagnosis of issues into proprietary Ticketing System and patch customers through to engineering teams.
  • Schedule rotation for 24-hour engineering emergency line.
  • Administer roster of field engineers, assign travel schedule and make all international travel Arrangements.
  • Create basic marketing collaterals and campaigns for automated products.
  • Complete internal and external newsletters, one for CEO and another for Engineers.
  • Tabulate field engineer expense reports for submission to accounting.
  • Performed Customer Management
  • Increased team productivity by reorganizing office supplies and protocols.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Efficiently supervised diverse office functions, including filing, sorting and handling incoming and outgoing mail.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Interacted with customers by phone, email or in-person to provide information.
  • Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with project planning by estimating labor, materials and schedule demands.
Associate of Science: , Expected in
Lone Star College System - Spring, TX,
Status -
Additional Information
  • Currently working on a Project with PG Golf, LLC to Coach and assist their Sales team with their international expansion.
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Lone Star College System

Job Titles Held:

  • Senior Inside Sales Representative
  • Material Processing Lead/Production Scheduler
  • Office Coordinator


  • Associate of Science

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