(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced Sales Support team member bringing 6 years of quality performance in customer support supervisory roles. Skilled in team approach and recovering sales revenue. Builds team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

  • Relationship building skills
  • Product and service sales
  • Teamwork
  • Critical thinking
  • Training & Development
  • Account management
  • Product branding
Erskine College Due West, SC Expected in 05/2010 Bachelor of Science : Business - GPA :
  • Minored in Political Science
  • Graduated in Top 20% of Class
  • Received Life Scholarship
  • Graduated with 3.7 GPA
  • Member of Philo Sorority
Work History
Charter Spectrum - Channel Sales Support Manager
Montgomery, AL, 06/2021 - Current
  • Assessed, clarified and validated partner needs to nurture relationships and achieve success.
  • Developed solutions with partners to aid in winning new business.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Increased profits through providing excellent customer service and following established guidelines.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Implemented systems and procedures to increase sales.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Arrow Electronics Inc, - Senior Inside Sales Representative
Everett, WA, 07/2020 - 06/2021
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Coordinated activities and projects to plan sales department operations and meet timelines.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Updated accounts and maintained long-term relationships with clients.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Presented PSIcapture features to diverse audiences, applying consultative sales techniques to secure new contracts.
  • Prepared and delivered presentations to Southeast and West Coast customers to highlight offerings and secure new business.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Achieved 80% of goal through suggestive selling and upselling
Unicef - Business Development Manager
Atlanta, GA, 08/2016 - 07/2020
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Created reports and presentations detailing business development activities.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed research to uncover potential target areas, markets and industries.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Represented company and promoted products at conferences and trade association meetings.
  • Applied consultative selling techniques to prospect senior management to close business.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Montgomery & Company - Executive Assistant to the Chief Executive Officer
City, STATE, 08/2015 - 08/2016
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Sharp Business Systems, Corp - Area Sales Executive
City, STATE, 01/2011 - 08/2015
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Analyzed sales data and kept up to date with market trends.
  • Formulated tactics and strategies to target new potential customers within prioritized markets.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Forecasted sales of $60K monthly and set successful policies to achieve sales objectives and related metrics within timeframe.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.

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School Attended

  • Erskine College

Job Titles Held:

  • Channel Sales Support Manager
  • Senior Inside Sales Representative
  • Business Development Manager
  • Executive Assistant to the Chief Executive Officer
  • Area Sales Executive


  • Bachelor of Science

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