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senior ict support technician resume example with 7+ years of experience

Jessica
Claire
Senior ICT Support Technician
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am an experienced technician with a wide range of IT skills, strong analytical and critical thinking abilities, and the capacity to handle the most complex issues. I have a bachelor's degree in systems administration and networks, as well as a certificate in Ubiquiti Broadband Wireless Admin (UBWA).

I'm also working on CompTIA Security++ certification and an honors degree in information security. I consider myself a hardworking individual who is constantly eager to take on new challenges and gain new knowledge. I've demonstrated that I'm problem-solving-focused, self-motivated, and can work independently or as part of a team. Honesty, trust, integrity, dependability, efficiency, punctuality, and client satisfaction are values I hold dear. If given the chance. I am certain that I would be a valuable member of your team.

Skills
  • Flexible and Adaptable
  • Decision Making
  • Software Evaluation
  • Troubleshooting Network Issues
  • Field Support
  • Help Desk Support
  • Account Administration
  • Computer System Diagnostics Software
  • Hardware Evaluation
  • LAN and WAN Assessment
  • Remote Technical Support
  • Network bridging (Point to point / multi-point)
  • Active directory administering
Education
Namibia University of Science & Technology Windhoek, Expected in 04/2019 Systems Administration And Networks : Computer Science - GPA :
Ubiquiti-Academy Windhoek, Expected in 04/2022 Ubiquiti Broadband Wireless Admin Certificate : Broadband Wireless - GPA :
Elcin Nkurenkuru High School (NSSC) Nkurenkuru, Expected in 12/2011 No Degree : Science Education - GPA :
Certifications

Ubiquiti Broadband Wireless Admin : Certificate Number: 1

Work History
Factory Motor Parts Of Calif.Inc - Senior ICT Support Technician
Olivette, MO, 05/2019 - 04/2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Facilitated best user experience through continuous support, training classes, improvements, and communication of system changes.
  • Attended regular client meetings to report project progress and address questions.
  • Prepared reports by collecting, analyzing, and summarizing information.
  • Assisted customers with product selection based on stated needs, proposed use, and budget.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Coached and trained end-users on functions, features, and basic troubleshooting of software such as SKY-Q tracking system and Innkeeper.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops, and video conferencing equipment.
  • Coordinate Projects
  • Manage fleet management operators
  • Configure point to point & point to multi-point network bridge (unify / ubiquity), Set up and configure Wi-Fi boosters
Orbit Technology Holdings - ICT Support Technician
City, STATE, 06/2018 - 04/2019
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Maintained technology equipment performance by configuring, diagnosing, and repairing hardware.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Install vehicle tracking devices
  • LAN & WAN network set up
  • Data cabling
  • Set up and configure CCTV Cameras
Insight Magazines - Delivery Driver (Part Time)
City, STATE, 02/2015 - 02/2018
  • Delivering current affairs magazines to clients within windhoek
Roads Authority - ICT Technician Intern
City, STATE, 01/2017 - 08/2017
  • Assemble server cabinets
  • Exceeded goals through effective task prioritization and a great work ethic.
  • Helped department set up equipment for meetings, events, and operations.
  • Handled computer system troubleshooting and provided technical support to the entire NATIS team.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Assisted computer users with technical issues remotely and at workstations.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Managed program errors with an analytical approach focused on troubleshooting, diagnosing, and resolving each problem.
Namibia University Of Science And Technology - ICT Lab Technician
City, STATE, 07/2016 - 11/2016
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Manage all ICT 12 labs
  • Add and remove computers to the domain
  • Upgrade Software's
  • Manage the anti-virus on all the computers in the labs
  • Invigilate student's practical exams
  • Attend to student & staff queries
  • Assemble and build desktop computers
Millennium Challenge Account - Archiving Assistant
City, STATE, 04/2014 - 08/2014
  • Archiving of sensitive hard copy documents of thefinance department
Accomplishments
  • P R O J E C T S
    ▪Supervisor
  • Planned and executed the data cabling installation for HI-FI Wernhill
  • Delegated the data cabling installation for Incredible Connection Maerua Mall
    ▪Installer
  • Set up n configured CCTV Cameras for Marigold Hotel
  • Set up data points & data cabling for NSI (Walvis bay)
  • Set - up and configured fire detection system for Namibia Defense Force base in Katina Mulilo
  • Set up and configured point to multi-point network bridge (unifi / ubiquity) for Etosha Taleni Lodge

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Resume Overview

School Attended

  • Namibia University of Science & Technology
  • Ubiquiti-Academy
  • Elcin Nkurenkuru High School (NSSC)

Job Titles Held:

  • Senior ICT Support Technician
  • ICT Support Technician
  • Delivery Driver (Part Time)
  • ICT Technician Intern
  • ICT Lab Technician
  • Archiving Assistant

Degrees

  • Systems Administration And Networks
  • Ubiquiti Broadband Wireless Admin Certificate
  • No Degree

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