SENIOR HUMAN RESOURCE SERVICE CONSULTANT/ BENEFITS SPECIALIST
Senior Human Resource Service Consultant/ Benefits Specialist August 2013 to CurrentUnited Health Group － Minnetonka, MNProvide support and education as a senior liaison while presenting accurate information for HR Advisors Complete projects for quality improvement to increase productivity and HR agents handle time Assist with Talent Development initiative process and development training for company expansion Evaluate company business solutions to enhance customer satisfaction and FCR rate improvement to 100% Coordinate best practice solution training and utilizing business writing to analyze data queries Conduct research and data analysis from trending issues to prevent case creations and less call volume
Senior Benefits Analyst/ Senior Health Plan Specialist October 2012 to July 2013Medica Health Plans Benefits － Plymouth, MNExpert Benefit plan specialist for Internal, External, Vendors and current staff members Ability to decipher claims and benefits plans and process business cost saving solutions Assist with Federal and State regulations that may affect employee benefits and HDHP Review professional/hospital claims data to forecast reimbursement rates and applicable medical charges Present annual renewals of benefit plans, Medicare and healthcare quality programs Explain intricate claims, deductibles, health plan policies and HIPPA information to employee Exhibit a fast, friendly and flexible demeanor that conveys ability to adapt to changes
English Teacher/ Dual Online Instructor II August 2010 to January 2012George Washington Carver Magnet High School － Houston, TXExamine state testing requirement data and teach based upon the results Organize and prioritize workloads and met imperative deadlines Timely manage objectives, data entry and lesson plans in K-12 setting Ability to utilize PowerPoint to create presentations from scratch Complete daily/monthly/yearly lesson plan and objective delivery Compose K-12 test objectives for school district standardize testing Business Analyst / Senior Human Resource Generalist United Staffing Company Identify opportunities for growth based on previous year business goals Interact with business stakeholders to gather test plan and processes Execute recruiting strategies and interpret business needs with vendors Gather documentation, and analyze business needs and requirements Staffing, workforce relations, compensation, and benefits training Evaluate data based on findings and compare to competitive market Training coordinator for quality and employee experience team Initiate projects and prepare excellent documentation for delivery Resolve complex and trending employee relation issues Senior Human Resource Generalist / Business Segment Specialist United Staffing Company Conduct departmental training with company business scope awareness Ability to learn new methodologies and systems and reteach as the SME Calculate data from IEX, Cisco, VCC, FCR, and AHT in call center Execute and create automated test scripts to meet software release Collaborate with department to strengthen performance within company Established project testing requirements and other quality assurance for Technical Skills and Documentation Tools: Rational Requisite Pro, Visio, MS Word, MS Excel, MS PowerPoint, MS Access, MS Publisher, MS OneNote, CMS. System Experience: Q-star, Cosmos, People Soft, Qfiniti, VCC, Helpdesk, GSS systems, HRdirect Portal, Workforce Tool, Cisco, Key Accounts, Aspect System Management Suite, Avaya CMS preferred, IEX Client, and IEX Web station Supervisor, Taleo Systems, Optum Market, Virtual teach. Project Management: Microsoft Project, Microsoft Office Suite. Highlights: Performance Management Strategist, Benefits and Claims Interpreter, Employment Policy knowledge, Data Analysis and Project Leader, Employee Benefits Specialist, Business Analyst Proficient, Process Improvement Specialist, Senior Level Consultant, Human Resource Analyst.
Bachelor of Arts : Arts and HumanitiesMinnesota State University of MankatoBachelor of Arts and Humanities: English/Communication Education Graduate: May 2010: Minnesota State University of Mankato
Claim Handling Principles and Practices, Teaching Licensure Texas, Louisiana, Michigan, Training Specialist, coaching, Public Speaking.
May 2008 to April 2010
May 2005 to April 2007
Ability to utilize PowerPoint to create presentations from scratch
Benefits, Benefits Specialist, Data Analysis, Marketing Analysis, Training, Solutions, Claims, Employee Benefits, Business Writing, Hr, Increase, Liaison, Satisfaction, Talent Development, Access, Aspect, Automated Test Scripts, Avaya, Cisco, Cms, Compensation, Content Management System, Data Entry, Documentation, Excel, Helpdesk, Iex, Instructor, Interpreter, Key Accounts, Microsoft Office, Microsoft Project, Ms Access, Ms Excel, Ms Office, Ms Powerpoint, Ms Publisher, Ms Word, People Soft, Performance Management, Powerpoint, Process Improvement, Project Management, Publisher, Quality Assurance, Rational, Recruiting, Requisite Pro, Sme, Staffing, Subject Matter Expert, System Management, Test Plan, Test Scripts, Testing, Visio, Word, Benefit Plans, Healthcare, Hippa, Medicare, Claim Handling, Coaching, Teaching