LiveCareer-Resume

senior hr recruiter resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management and market research. Exceptional negotiation and multitasking abilities. Interested to work in Leadership and Operational roles where I will have the opportunity to work in a challenging environment with tremendous energy and enthusiasm to learn and prove myself as I grow and actively contribute to the success of the organization. To grow within a company with sheer hard work and dedication.

Skills
  • Knows how to operate Windows, Linux, Ubuntu, Chrome OS, and Mac OS.
  • Basic HTML, CSS. Basic SQL.
  • Human resource management systems
  • IT recruitment trends
  • iCIMS Applicant Tracking software
  • Microsoft Office (Word, Excel, Power point, Access)Incidents management
  • Team Player
  • Multi-unit operations management
  • Performance reporting
  • Staff training and development
  • Contract review and recommendations
  • Workforce training
  • Process improvement strategies
  • Cost reduction and containment
  • Organizational Management
  • Quality assurance controls
  • Team Building/Leadership
  • Case management
  • Project management abilities
  • Cross-platform testing
  • Team management
  • Data management
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Organizational skills
  • Analytical
  • Flexible
  • Decision-making
  • Communication
  • Active listening
  • Multitasking
Experience
Senior HR Recruiter, 06/2021 - 11/2022
Fedex Chicago, IL,

EXPERIENCE

  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
  • Contacted job applicants to inform of application status.
  • Scheduling interviews for the candidates
  • Being the point of contact for the candidates for scheduling queries and questions regarding the interview process
  • Being a liaison between the interviewers and candidates
  • Providing feedback post interview
  • Selecting the type of competencies for interview
  • Maintaining the data in sharepoint
  • Checking availability of candidates to match availability of interviewers for scheduling the interview
  • Marinating data in MS Excel on a day to day basis
  • Following up with sourcing recruiter to provide updates to candidates for queries.
  • Managed and updated recruitment ATS and CMS software.
  • Performed professional and technical recruiting in areas of skilled trade, finance and IT.
Linehaul Coordinator, 09/2019 - 01/2021
Amazon Development Center (India) Pvt Ltd City, STATE,
  • Providing support to the carrier’s and drivers and making sure about the smooth movement of loads
  • Brokerage Support
  • Helping brokers to book loads on Amazon Relay Load Board
  • Providing Major support with disruption management
  • Adjusting the routes and tours for the drivers
  • Helping Amazon facility center in decision making if there is a load cancellation
  • Talking to 3rd party vendors and making the load move with the help of scheduling team for loads
  • Tracking the trailers and making sure that trailer and driver arrive on given scheduled time to the FC
  • Taking decisions during bad weather issues for the customer facing loads and providing an instant solution or an alternative as applicable.
  • Checked paperwork and freight condition to determine optimal loading and unloading sequences.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Digital and Devices Technical Support, 04/2017 - 05/2019
Amazon Development Center (India) Pvt Ltd City, STATE,
  • Supported the customers of Amazon.in with the Fire TV Stick, Prime vIdeo, Amazon Music, Kindle and Echo Devices (Echo dot,Echo,Echo plus, Echo Spot, Echo Show, Echo Show 5, Echo Link, Echo Link amp and Echo Sub) through Phone, Chat and Email
  • Supported the customers of Amazon.com with Fire TV, Fire TV Stick, Fire TV Cube, Prime Video, Kindle Devices and Echo Devices (Echo dot, Echo, Echo Plus, Echo Show, Echo Input, Echo Link and Echo Spot) through Phone, Chat and Email
  • Acted as a liaison between customers and the developers for Echo devices, Fire Stick, Alexa services and Amazon apps (Music, Kindle and Alexa app) Helped the customers set up the Fire TV, Fire TV Stick and Echo devices
  • Educated the customer about the features and the prices for all new Kindle, Kindle Paper-white, Kindle Oasis and Kindle Voyage
  • Raised Trouble Tickets if the issue was not resolved after troubleshooting is performed and followed up with the customer until the issue is resolved
  • Held periodic team meetings to help the team improvise on product and process knowledge
  • Performed troubleshooting to customers in several marketplaces
  • Handled invoice corrections, returns, replacement, payment processing
  • Mentored the assigned team members to meet and exceed the set expectations
  • Handled escalations in the capacity of a supervisor., Handled multiple training batches as a Subject Matter Expert (SME)
  • Managed multiple training batches as a Communication Expert (DST)
  • Managed multiple training batches with their approval of leaves and providing on floor support with the process training
  • Managed multiple training batches with auditing of calls and helping associates to manage their performance metrics
  • Provided Training and hands on experience of Echo Alexa device and Fire Stick 4k to 4 batches of around 30 associates each after being a beta testing member of the launch team during Amazon Peak 2017,2018.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Aided in development of customer acclimation plans for helping clients adjust to implementation of new products.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
Education
MBA: , Expected in 12/2023
-
Lewis University - Romeoville, IL
GPA:
Status -
BACHELOR oF COMMERCE [B.COM]: Business, Accounting, Economics, Commerce, IT, Expected in 03/2017
-
OSMANIA UNIVERSITY - Hyderabad, India,
GPA:
Status -
: , Expected in 03/2014
-
BOARD oF INTERMEDIATE [CEC] - Hyderabad, India,
GPA:
Status -
I.C.S.E (Schooling): , Expected in 03/2012
-
St. Joseph’s Public School - Hyderabad,
GPA:
Status -
Languages
English :
Native/ Bilingual:
Negotiated :
:
Hindi :
Native/ Bilingual:
Negotiated :
:
Urdu :
Native/ Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Lewis University
  • OSMANIA UNIVERSITY
  • BOARD oF INTERMEDIATE [CEC]
  • St. Joseph’s Public School

Job Titles Held:

  • Senior HR Recruiter
  • Linehaul Coordinator
  • Digital and Devices Technical Support

Degrees

  • MBA
  • BACHELOR oF COMMERCE [B.COM]
  • I.C.S.E (Schooling)

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