Human Resources Generalist extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, writing personnel policies, training consultation, job descriptions and management and Lawson reports. HR Generalist adept at managing long and detailed task lists on a daily basis. Conducts interviews and performs all recruiting functions in a professional manner. Forward-thinking HR Generalist highly effective at adapting to evolving market plans and the needs associated with company expansion.
New employee orientations
Compensation and benefits
In-depth knowledge of HR Compliance
Trained in FMLA/ADA/EEO/WC
Performance management systems
Training programs development
Audit preparation and reporting
Senior HR Generalist, 01/2005 to 09/2014 City of Dallas, Human Resources Department – Dallas, TX 75201
Employee relations, developed maintain complex filing systems, recruited and hiring activities for client department, , guiding the startup and management of a full spectrum of HR operations, systems and programs.
Worked with senior management to create HR policies and procedures; and develop new employee orientation, employee relations, training and assist with citywide incentive programs.
Manage leave-of-absence programs and personnel records; assist with benefits enrollment and programs; administer HR ACM Appeal Hearing process; and handle HR generalist workplace issues.
Key Results: Played a key role in ensuring the successful launch Human Resources programs.
Structured and implemented programs and policies in the areas of training, assist client departments with compensation structures, benefits information/enrollment, WOW card incentives and new-employee orientation.
Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.
Personal efforts were cited as the driving force behind HR portion of the Social Media Administrative Directive, Lawson training and implementation process.
Less than 12% help desk call volume to City's Help Desk to report problems with system.
Recruitment and hiring people through Neogov process and ensure accurate processing as required by the system and the City.
Screen applicants, developed qualification matrix, referred candidates for interview, authorized position for hire for OEM Coordinator IV in Neogov through administrative rights.
Performance management coaching and training.
Assist client department in coaching procedures, and advise of pitfalls to ensure successful evaluation of employee's performance.
Collect, sort, and review for accuracy over 400+ employee performance reviews bi-annually.
Oversee PIP process and conduct performance appeals as neutral party maintaining objectivity and positive posturing.
Wrote employee policies covering issues including disciplinary procedures, social media, and ensured Administrative Directive changes were forwarded to department directors for review, revision and approval in a timely fashion.
Implement and process FMLA applications and adhere to federal regulations and guidelines.
Manage and coordinate ACM Appeal Hearing Process citywide to include corresponding with Executive Assistants, employees, city management, and the City Attorney's Office to ensure compliance with City guidelines and procedures.
Interpret personnel policy and procedures for client department in all areas of human resources.
Assist in the revision of job descriptions by disseminating information and answer inquiries of client departments to collect, sort, and review 250+ PDQ's in over 7 different job categories.
Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.
Trained management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.
Manage Citywide unemployment claims processing, initiate bid process for third party unemployment administrator, award contract, and contract administration and compliance to ensure City and third party administrator remains in compliance of contractual obligations.
Supervisory skills include directing assignments and projects, evaluating performance, approving leave request, applying progressive discipline, building cohesive team.
Supervised two (2) employees from October 2005, to September 30, 2007.
Developed and facilitated all new-hire orientations.
Developed company personnel policies, standard operating procedures and employee handbooks.
Shadowed employees to determine an accurate description of the duties and skills required for each position.
Processed unemployment claims and acted as the company representative at unemployment hearings.
Addressed and resolved general payroll-related inquires.
HR Budget Analyst, 09/2003 to 10/2005 City of Dallas Human Resources Department – Dallas, TX
Complied annual recommendations for end of fiscal year budgets.Co-created the annual budget and submitted it to the city council for review and approval.Drafted and edited written materials including agendas for city council meetings and [Document type].
Posted receipts to appropriate general ledger accounts.
Coded and entered at least 14 invoices each day into the in-house accounting software.
Reconciled vendor statements and handled payment complaints or discrepancies.
Oversaw daily office operations for staff of two employees.
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw inventory and office supply purchases.
HR Assistant, 01/1998 to 01/2002
Promoted to fulfill a broad range of HR functions, including recruiting, hiring and training employees, account payable/receivable (AMS) administering HR budget and developed monthly FTA, create budget documents for Citywide budget process and all associated forms, overseeing contracts and ensuring compliance, process agenda items (Lotus Notes), Medicare Part B processing/payments, Linc payroll system functions and duties, Administrative Actions development and processing, and managing HR records.
From October 1, 1998 to September 30, 2002, supervised employees four (4), and great organizational skills, computer inventory and orders for department, and telephone coordinator.
Performed other duties as necessary.
Bachelor's of Science: Management, April, 2014 University of Phoenix - Phoenix AZ (Dallas Campus)
PHR (Internal City Professional in Human Resources), 2007
Certificate of Completion, 2014 HIPPA Compliance Training
Of Note: El Centrao College - Dallas, TX Completed 69 credit hours in Mid-Management, 2005
Complete ongoing training in the areas of compensation and benefits, family medical leave, social media, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security.