Senior Guest Advisor Resume Example Petco Animal Supplies Stores Inc.

SENIOR GUEST ADVISOR

Summary

Hardworking and reliable customer service with strong ability in communication and retail settings. Offering reliability, transparency and positive attitude. Highly organized, proactive and punctual with team-oriented mentality.

Skills

Facilities maintenance
Event planning
Safety training
Activity coordination
Customer service
MS Office

Data management
PPE use
Working collaboratively
People skills
Organization

Experience

Petco Animal Supplies Stores Inc. | San Antonio , TXSenior Guest Advisor09/2016 - Current

Shared detailed information regarding [Product or Service] options to help customers make decisions.
Educated customers on special pricing opportunities and company offerings.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built customer loyalty by engaging with and identifying product needs of customers.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Offered coupons and special deals to increase quantity of customer spending [Number]%.
Adhered to all company initiatives and achieved established goals for each.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Legacy At Forest Ridge | Schertz, TXResident Assistant01/2015 - 09/2017

Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
Engaged with patients through participation in [Type] activity, which helped boost mood and improve overall memory.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Improved patient outlook and daily living through compassionate care.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Delivered high level of assistance with cooking, meal preparation and shopping.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.

Petco Animal Supplies Stores Inc. | Phoenix, AZGuest Advisor03/2010 - 12/2014

Consulted with owners and made recommendations on individual grooming needs of pets.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Delivered consistent customer service to pet owners, effectively increasing repeat business [Number]%.
Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
Checked animals for injury and illness, writing copious notes regarding symptoms for [Job title]'s review.
Bathed approximately [Number] animals per [Number]-hour shift.
Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
Kept dogs safe by remaining alert to environmental conditions such as [Type], [Type] and [Type].
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
Answered multiple line phone system for busy $[Number] revenue producing [Type] facility and responded to questions regarding pricing and services.
Washed, groomed and trimmed each animal to enhance coat health.
Supported animal health by keeping all areas clean, neat and properly sanitized.

Discover card | Phoenix, AZCustomer Service Agent, Contract09/2005 - 09/2008

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Worked with external [Type] representatives to address customer needs.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Consulted with customers to determine best methods to resolve service and billing issues.
Shared detailed information regarding [Product or Service] options to help customers make decisions.
Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
Provided excellent services for customers by following up on issues, [Action] and [Action].
Escalated customer concerns, store issues and inventory requirements to supervisors.
Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
Evaluated benefits for each caller to determine service needs and address concerns.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Processed customer account changes, using [Software].
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Returned all routine and general customer calls in good time.
Managed high-volume of inbound and outbound customer calls.
Reviewed files, records and other obtained documents to respond to customer requests.

Education and Training

Apollo College | Phoenix , AZSome College (No Degree) in Animal Sciences

Resume Overview

Companies Worked For:

Petco Animal Supplies Stores Inc.
Legacy At Forest Ridge
Discover card

School Attended

Apollo College

Job Titles Held:

Senior Guest Advisor
Resident Assistant
Guest Advisor
Customer Service Agent, Contract

Degrees

Some College (No Degree) in Animal Sciences

Senior Guest Advisor Resume Example

Resume Score: 80%

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