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Senior Guest Advisor Resume Example

Resume Score: 80%

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SH
SENIOR GUEST ADVISOR
Summary

Hardworking and reliable customer service with strong ability in communication and retail settings. Offering reliability, transparency and positive attitude. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Facilities maintenance
  • Event planning
  • Safety training
  • Activity coordination
  • Customer service
  • MS Office
  • Data management
  • PPE use
  • Working collaboratively
  • People skills
  • Organization
Experience
Petco Animal Supplies Stores Inc. | San Antonio , TXSenior Guest Advisor09/2016 - Current
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Stocked, replenished and organized inventory, completing tasks [Number]% faster than average associates.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Offered coupons and special deals to increase quantity of customer spending [Number]%.
  • Adhered to all company initiatives and achieved established goals for each.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Legacy At Forest Ridge | Schertz, TXResident Assistant01/2015 - 09/2017
  • Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
  • Engaged with patients through participation in [Type] activity, which helped boost mood and improve overall memory.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Improved patient outlook and daily living through compassionate care.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Petco Animal Supplies Stores Inc. | Phoenix, AZGuest Advisor03/2010 - 12/2014
  • Consulted with owners and made recommendations on individual grooming needs of pets.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Delivered consistent customer service to pet owners, effectively increasing repeat business [Number]%.
  • Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
  • Checked animals for injury and illness, writing copious notes regarding symptoms for [Job title]'s review.
  • Bathed approximately [Number] animals per [Number]-hour shift.
  • Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
  • Kept dogs safe by remaining alert to environmental conditions such as [Type], [Type] and [Type].
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
  • Answered multiple line phone system for busy $[Number] revenue producing [Type] facility and responded to questions regarding pricing and services.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
Discover card | Phoenix, AZCustomer Service Agent, Contract09/2005 - 09/2008
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with external [Type] representatives to address customer needs.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Processed customer account changes, using [Software].
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Returned all routine and general customer calls in good time.
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
Education and Training
Apollo College | Phoenix , AZSome College (No Degree) in Animal Sciences
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Petco Animal Supplies Stores Inc.
  • Legacy At Forest Ridge
  • Discover card

School Attended

  • Apollo College

Job Titles Held:

  • Senior Guest Advisor
  • Resident Assistant
  • Guest Advisor
  • Customer Service Agent, Contract

Degrees

  • Some College (No Degree) in Animal Sciences

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