Senior Field Service Technician bringing more than 20 years of installation and maintenance experience in Telephony, Telecommunications and Networking. Knowledgeable in an assortment of operating systems, applications and hardware such as Cisco, Nice, Northern Telecom, Avaya and Alliance.
Continually respond and resolve customer issues under SLA time window
Certifications in the Industry include Tradenet, Alliance, Nortel installation and maintenance, Nortel database administration, Introduction to SIP, Nice IPVR, Onems and Unigy.
Installation and maintenance of various types of turret and recording equipment. Expected to visit and maintain regular schedules with the customer and respond to trouble tickets and MAC requests on a timely basis. 100 percent satisfaction requirement. Often worked with Senior Engineering groups to resolve field issues. Help keep day to day communications stable on highly visible trading floors. Developed many professional relationships in this industry that are ongoing. Manage personal inventory of equipment and work schedule.
Managed Service departments of two Verizon stores, which included installation and repair of all related cellular phone equipment. Managed and maintained inventory of two stores. This position allowed me to develop and utilize customer service skills in a professional manner.
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