I am seeking a position in upper-level management within an organization where my accomplished education, customer service experience, leadership, management skills and demonstrated abilities will improve the company's goals and long-term viability as a successful business. Over 8 years experience as Manager in a fast paced industry.
* Experienced in operations management, sales, budget development, and cost control
* Exceptional organizational and planning skills; adaptable; enjoy new challenges
* Improved productivity and morale by initiating effective training techniques
Areas of Expertise
Fireworks, Adobe, Microsoft Office, Adobe Premiere, Web services
Operating Systems: Microsoft Windows 9x/2000/ME/ XP/ Mac OS X
Senior Field Service Technician03/2016 to CurrentACGH Satellite ServicesMidland, Texas
Serving existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
Establisheing service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
Keep personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Documents service and installation actions by completing forms, reports, logs, and records.
Maintain customer confidence by keeping service information confidential.
General Manager03/2015 to 03/2016Quizno's FranchiseMidland, Texas
Increased management effectiveness by recruiting, selecting, orienting, training, counseling, and disciplining managers, communicating values, strategies, and objectives, assigning accountabilities, planning, monitoring, and appraising job results.
Monitor revenue and expenditure on daily, weekly and monthly basis to maximize profitability.
Built company image by collaborating with customers, community organizations, and employees; enforcing ethical business practices.
Accomplished subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
Developed, reviewed updates and implements business strategic planning, including sales, financial performance and new product development.
Analyze budget variances and take corrective actions.
Implement and oversee cost cutting measures.
Assistant Manager01/2014 to 01/2015Whataburger CoEl Paso, Texas
Recruit, hire, train, evaluate and consel store employees.
Filing hiring, termination documents.
Schedule organize, and direct assignments.
Performed administrative and office support activities for supervisor.
Planning and Scheduling team members; inquiring about team members availability.
Maintain, encourage and possess "ownership mentality".
Develop and implement employee performance evaluations and improvement plans.
Resolve customer problems or complaints by determining optimal solutions.
Utilize labor management tools, including effective scheduling, ot maximize productivity, profitability and margins.
Communicate, execute, and manage marketing and merchandising programs.
Conduct regular store meetings.
Ensure employee awareness of safety and emergency procedures.
Manage store revenue, including cash handling, and deposit.
Shift Manager10/2009 to 01/2014Taco BellEl Paso, Texas
Running great successful shifts, executing all restaurant administrative duties.
Ensured the restaurant sustained acceptable day-to-day operations.
Ensured team members maintained store presentation.
Demonstrated customer needs are highest priority.
Handled customer concerns and determined what can be resolved immediately.
Followed cash control/security procedures.
Maintained inventory reports.
Managed labor according to forecast reviewing financial reports.
Bachelor of Science: Business Management & Administrative OrganizationFebruary 2014University of PhoenixEl Paso, TexasBusiness 3.69 Management & Administrative Organization
Language proficiency- English & Spanish
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