Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Meticulous Executive Assistant with experience coordinating key activities for company leaders. Orchestrated travel arrangements, meeting coordination, financials and contract negotiations. Industrious and forward-thinking with over 15 years of experience in hi-tempo environments. Handles strategic planning, operational and administrative requirements flawlessly. Results-driven and hardworking with skill and resilience to surpass daily operational goals. Highly-focused and ambitious with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through a progressive career history. Talented in key HR functions, spanning employee hiring, training development and retention-promoting. Highly-qualified in Human Resources administration specializing in driving company growth and productivity by sourcing best talent and establishing effective, modern workforce policies. Key member of executive leadership team with outstanding record of operational improvement through workforce planning and development.

  • Professional and mature
  • Database management
  • Self-starter
  • Meticulous attention to detail
08/2018 to Current Senior Executive Administrative Assistant Petco | Mira Loma, CA,
  • Participated in frequent communication with other administrative team members, human resources and finance department to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
  • Conceived, prepared and launched special projects to support Community Service program within the company.
  • Conducted inspections with auditors during review process, providing database support and completing topic reviews.
  • Orchestrated Board of Directors meetings and created agendas and meeting minutes.
  • Supported marketing and advertising efforts by creating marketing materials such as brochures, managing media page and producing flyers for distribution.
  • Created customer information database system to track, personnel hours, cost per hour and vacation days to find effective cost analysis.
03/2014 to 07/2018 Customer Service Manager Emerald Expositions | White Plains, NY,
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Reviewed Annual Personnel Reports to identify areas in need of improvement and devised positive proactive strategies to realign results with company policy.
  • Supervised and mentored sales managers and sales representatives while developing training strategies to Cross-trained staff members, resulting in 65% increase in work productivity.
  • Trained new hires on company policy, vacation time, employee benefits, and workers compensation.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Created training manuals targeted at resolving simple and difficult issues within the standard operating procedures.
11/2011 to 02/2014 Human Resources Manager Actionet, Inc. | Honolulu, HI,
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Achieved desired work environment and performance by proactively advising and guiding 30 employees on best practices and overseeing HR training.
  • Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Launched wellness plans and implemented team building workshops to reduce stress, boost morale and increase productivity.
  • Provided HR consultation services to leadership and department heads, such as personnel accountability, training statistics, and company budget balance.
  • Negotiated contracts, independent and building contracts totaling $20.8 million.
  • Initiated employee evaluation process, annual and midterm, to recommended policy changes to help staff progress toward desired readiness goals.
Education and Training
Expected in Bachelor of Science | Social Work Liberty University, Lynchburg, VA GPA:
Websites, Portfolios, Profiles
  • linkedin/in/robert-brooks-maxwell-ii

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  • Bachelor of Science

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