Seven years experienced in university/college industry
*Assisted with team developed by student and employer relations for business opportunities
*Utilized computer-based technology with student to develop career and job opportunities
*Received various Awards based on student success retention rate by 80% in one quarter by improving students learning and career goalsExperienced [job title] professional with strong leadership and relationship-building skills.
Cross-functional team management
Supervision and training
Calm under pressure
Academic knowledge, Accounting, schedule appointments, auditing, banking, benefits, billing, book, cash management, cashier, closing, coaching, Counselor, credit, customer service, customer service skills, debit, Dec, documentation, Finance, financial, funds, grants, web technology, team building, Leadership, Director, meetings, excel, money, PowerPoint, Word, navigation, Oracle, organizational, PeopleSoft, police, policies, Presentations, recruiting, requirement, research, SAP, phone, time management, website, workshops, written
Senior Enrollment Representative, 11/2005 to CurrentUniversity of Phoenix - Southfield, Michigan
Served as mentor to junior team members. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Seven years of applying career support for potential and current students including developing employer academic alliances Trained new employees regarding student career tools and enrollment process to impact students career and education success rate Promoted within a year to Senior Enrollment Representative Experience with college recruiting for various degree programs Implemented student retention updates and procedures Monitored and conducted conference call meetings with various departments to enhance student development for education goals Conducted weekly meetings with Campus Director and Management to develop staff contributing success and organizational success Participated in events to develop prospective employers alliances and students with education, job opportunities, and expand institutional business alliances Assist student with phone based web technology navigation for career and student learning development Chosen by leadership to assist with new models including strategies with career development process to ensure career development while students attended college for various career levels Provided feedback , participated with various committees, and chosen by leadership request Conducted meetings with students regarding Career Services and techniques to enhance career and student progression Achieved several awards and recognitions based on student success and team skills Advise students online and local campus degree programs modalities for retention success rate Assist students with completing admission and financial options paperwork Conduct pre walk of sources available before and while student is in class based on modalities including course forums Monitor attendance and participation for retention Provided each potential and current student with onsite tour Established with students the importance of completing provided workshops for career and education goals Developed with students with time management skills and established follow-up calls or meetings to ensure student retention and career plan Supported leadership and faculty with strategies to enhance students education and career Weekly schedule appointments for workshops and potential coaching to maintain student and staff involvement Advise current and future students regarding academic policies and curricula Assist with paperwork required for admissions and academic files Advise students regarding core course, electives and degree completion Conduct New Student Orientation Generate new student leads and new corporate leads by providing outstanding customer service.
Lead Financial Advisor, 11/2005 to 04/2008University of Phoenix - Troy, MichiganSurpassed revenue goals in four consecutive quarters.
Directed strategic initiatives to achieve [organizational objective].
Assist students with completing financial aid website Promoted within first year Advise students loan period, certification, financial aid disbursements, and out of pocket expense Conduct meetings with parents to provide information regarding Parent Plus loan Explain to students grants and scholarship availability Monitor overlapping loan periods and advised students transferring regarding the possibility Trained new employees customer service skills, financial aid guidelines, and collection skills Advised Metro Detroit employees weekly on how to achieve Matrix goals Participated monthly in Leadership meetings and provided new strategies Maintained top in the region as Finance counselor in stack ratings Conducted monthly phone teleconference advising finance counselors in various states on how to be successful Assist students with tuition reimbursement, military, alternative loan, and deferred billing options including paperwork Perform daily check reconciliation Monitor daily accounts past due and collections Apply payments to students accounts daily Manage daily aging report including research transaction Submit accounts to collections for non payment Process customer credit card and check payments Received Spirit of Award May 2006 Nominated as one of top performer May 2006 Received award Dec.
2006 for lowest 90 day aging for 1st quarter Received award for outstanding customer service internal and external June 2006 Received Spirit of Award March 2007 Promoted April 2007 to Lead Finance Counselor Manage daily aging report utilizing excel for students financial changes Conduct new student orientation twice a month utilizing PowerPoint presentation Applied payments and adjustment on student accounts daily in Oracle Informed students regarding financial aid certification, cash requirement, deferment obligations, policies and expectations Achieved #1 position for 8 weeks in weekly financial service state stack rankings out of 17 top ranking position consistently maintained in top ranking status Maintained weekly goals established by management based on written one on one meetings Supervised daily financial status for over 400 student caseload Received recognition for lowest aging July 2006 and various months Reviewed write-offs, receivables, aging reports for monthly bad debit Coordinated and managed cash management workshops, and educated students regarding responsible borrowing and financial options.
CSR I Customer Service Education Representative, 07/2005 to 11/2005Pontiac, Michigan
Verified tuition benefits for company education benefits including building academic partnership Monitored daily reimbursement documentation received for payment accuracies Assisted employees with education benefit application policies, appeal status, voucher Reviewed tuition, academic policies, and assisted with team student lead payments, and cap amount Submit request for follow-up and special process for documentation scanned and received per inquiry Chosen by leadership to handled Accelerated calls to ensure customer service and follow-up.
Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Account Receivable Specialist/ Financial Aid Specialist, 01/2000 to 02/2004Central Michigan University - Mt. Pleasant, Michigan
Assist students with financial aid certification, loan period, aid year, grants and scholarship information Provided students cash advancements based on financial aid disbursements Assist qualifying students information regarding deferments with Perkins loan Advised std regarding Hope Lifetime Learning an Career goals Provided students cash advancements based on financial aid disbursements Informed students campus fees, book fees, misc.
fees provided breakdown explanation Monitored G/L account posting as needed using Sap applications and on line banking system Reconciled monthly nine accounts using Moneta online banking system Reconciled all phone payments for student population over 36,000,monthly Reconciled tuition payments for student population over 36,000, monthly Back up Base drawers in receivable accounting departments including cash out payments ordering money, cash advances for students and faculty.
Provide funds per request for police Apply College of Extended Learning payments on line from various third payers / companies for entire Central Michigan University off site campuses Back up Perkins Loan/Post payments using UAS program applications and month end payments Controlled cash entries on the bank system to ensure cashiers deposits were Conducted Business Area and Allocation of funds and overhead cost Managed daily journal entries for bank deposits Approved daily merchant/cashier records daily Researched and applied charge backs from credit card companies Verified on line banking deposits against cashiers credits entered daily Provided answers to financial aid questions/ requirements daily Managed year end closing journal entries for nine accounts Coordinate material needed for auditing purposes yearly Reconciled bank statement monthly from Accounting Department which included three different banking accounts and systems.
Increased profits by developing, initiating, and managing [program].
Master of Science:Administration/ Public Administration,December 2002Central Michigan University - Mount Pleasant, MichiganAdministration/ Public Administration
Bachelor of Science:Business Administration General Management,December 1999Central Michigan University - Mount Pleasant, MichiganBusiness Administration General Management