Personable education professional driven to inspire students to achieve personal and academic success. Flexible enrollment representative experienced in online and ground campus modalities. Charismatic senior advisor with six years in higher education. Accomplished student supporter who effectively articulates information and responds honestly to all questions.
Facilitator of enrollment and academic activities throughout exploration to graduation discoveryenrollment and education activities. ,,,,,,,, , results-driven, senior advisor with successful prospecting, advising, enrolling, and retaining experience. Utilizes excellent communication skills coupled with a solid understanding of various learning styles, and program knowledge. Organized and detail-oriented skillset to individualize approaches that empower a diverse collection of students through academic success. Professional experience Excellent interpersonal and communications skills Facilitated Proficient using MS Office Suite - Excel, PowerPoint, Word, and Outlook simultaneously Senior advisor certified for enrolling Associates, Bachelors, and Masters level degrees and certificate programs in Business, Health Care, Information Technology, and Criminal Justice Link students to additional tools and resources assisting with academic, finance, and career development opportunities Assist students through admissions and financial aid steps determining appropriate entry-course and scheduling them for workshops and credit-bearing courses Provides individualized advisement, guidance, and encouragement, while empowering each student to be independent and successful Expert in matching and communicating suitable programs to student needs Ability to deescalate issues and successful retention experience Maintains focus on organization's core objectives through all decision-making Leverages internal and external networking as resources to help satisfy priorities and achieve results Complied with legal and organizational privacy policies confidentiality Possesses strong analytical problem solving skills Experienced in program and modality expertise, retention, customer service, and sales; while building relationships on a foundation of trust Confident using metrics, databases, and other resources simultaneously to meet objectives Excellent strategic prioritization, time management, and successful goal setting and achieving RECRUITMENT/RETENTION COMPETENCIES Strategic Outreach / Prospecting Effectively Communicate Options and Benefits Qualify / Progress Potentials Set Time / Task Expectations Student Account Management Individualize Plan / Strategy Discover Goals / Motivation / Obstacles / Resolution Deescalate / Retain Persuasive and Solution-Oriented Recruiter / Advisor Time-Management and Prioritization Empower Independence
Persuasive and Solution-Oriented Recruiter / Advisor
Time-Management and Prioritization
10/2009 to 01/2015
Senior Enrollment AdvisorApollo Education Group － Tempe Tukwila, Arizona Washington
Recruitment and Retention for Associate's/Bachelor's/Master's Degreeas School of Business; Online and Ground Programs Tribal Division; Online HealthCare, Business, Psychology, and Information Technology Programs International Division~ Online Business Programs Western Region Online~ Old Leads(Pilot)- HealthCare, Business, Psychology, and Information Technology Programs Western Region Online Online HealthCare Programs Enrollment Duties Conduct student appointments to identify educational goals and disseminate course / program info Prospected and advised potential and/or current students with respect to enrollment, degree program options including career outlook, transferability/applicability of previous credits and/or Prior Learning Assessment (PLA), program requirements, policies, best practices, and available resources Personally assists students in making informed decisions, by providing them with timely, accurate, and comprehensive enrollment options and program information Assists potential and current students understanding financial obligations and funding options, reviews/submits/confirms completed documents, communicating status updates to student, and partners with students' assigned Finance Advisor promoting an exceptional student experience Informs students of relevant deadlines identifying academic success strategies Applies professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experience Provides effective communication to potential and current students via telephone, email, and in person, discovering individual goals, motivation, obstacles, and concerns to lead students through cost and time efficient approaches Utilizes critical thinking and problem solving skills to address and resolve student issues and ensure a positive student experience Assists students and employees by performing appropriate, follow up, support, and coordination, providing accurate student and education related information assisting others in and outside their functional areas Demonstrate personal and professional integrity as outlined in the Apollo Code of Business Ethics Monitors student participation and progress through enrollment and courses to assist and ensure that students remain compliant with the University policies Proactively identifies potential bottlenecks within the student enrollment process and initiates steps toward resolution Perform various other duties as assigned or apparent Outreach and Recruitment Duties Averages 80+ outbound dials daily to engage, attract, inform, and progress potential students from first call exploration through admissibility, enrollment, workshop and degree program requirements Averages three plus hours of daily talk time through inbound/outbound calls by providing potential and/or current students with an individualized, value generating, understanding of the benefits and opportunities of completing educational goals Facilitates in person and over the phone consultations with potential students, discovers core motivation and influential factors to produce advisement plans best suited for students considering work/life priorities, concerns, and potential obstacles for continuing academic progress and successfully completing courses/programs Collaborates with students and generates resolution options with foreseeable complications, preparing for potential complications and avoiding students feeling overwhelmed when facing various obstacles Provides enrollment and degree expectations Utilize creativity coupled with outside the box thinking to re-engage prior student inquiries that never progressed and use individualized approaches by leaving a variety or methodical voicemails, emails, and conversation starters to produce results Achievements Increased enrollments by 38% while piloting an old leads team Developed contact strategies that increased individual outreach percentages Facilitated demonstrations of personally developed techniques across Western Region Online Campus, International (Non Geographical Division), and the School of Business Division Implemented individualized approaches providing customer centric advisement and service Managed student accounts, application completion and submission requirements, and program requirements Meets and exceeds others expectations strong collaboration techniques and accountability with staff and faculty at all levels internally and some externally Trained and led new hires and tenured employees in one-on-one and presentational environments, while receiving positive recognition for service excellence within enrollment and retention duties.
05/2008 to 01/2009
Technical Support AgentHelio-Results － Provo, UT
Exceeded store goals through analyzing account details and customer concerns to customize accounts for increased time and cost efficiencies.
Researched and overcame cellular issues by formulating preventative plans to avoid future recurrences.
Neutralized escalating instances by maintaining composure during calls building trust and faith in the service and organization, and when necessary escalations occurred, maintained positive and professional relations with clients.
05/2006 to 12/2007
Customer Support SpecialistConvergys － Orem, UT
Listened attentively to caller needs, ensured a proper resolution of concerns, and positive customer experiences.
Ensured customers satisfaction with every part of the interaction, from initial greeting through order of call completion, recommended solutions within customer budgets that lead to positive improvements.
Masters of Business Administration: ManagementWestern International UniversityManagement
Bachelor of Science: Business ManagementUniversity of PhoenixBusiness Management
Associate of Arts: PsychologyUniversity of PhoenixPsychology