To be a successful leader wherever I go in life. To gain as much experience as I can to help make myself a better individual, and to share with others the knowledge I gain. Expertise and Achievements
2 Year associates degree in electronics.
Experience in management, gaming industry regulatory testing and evaluations, sales, technical support, and customer service.
As a manager for Sitel/ClientLogic, I was selected for the companies "Manager of the month" award on multiple occasions.
During my tenure as Manager we increased our business 100% by acquiring new product lines to support, and increased the staff from approximately 40 technical support representatives to upwards of 150+.
I have been an instrumental part in the training of many of the new hires with GLI over the past 1.5 years. I created the original training curriculum we still use today and have continued to modify the training as needed to meet the company objectives.
I have created several tools and guides used by systems engineering to assist with process improvement and efficiency.
Worked with a small team to fully analyze critical issues for the MGM properties and created a full report of issues found with potential solutions.
Electronics GPA: 3.3 Learned many aspects of electronics including professional soldering, binary systems, and networking.
Main courses of study Algebra/Drafting, GPA 3.0
Studied drafting and architectural design.
I was a Boy Scout leader in 1996 and I am currently a wolf den leader for children around the age of eight.
I enjoy playing all sports, primarily team sports such as softball, and basketball. Starting this year I will be entering my 4th year of coaching little league baseball.
I am a very hard worker and I know how to treat people respectfully. I have an album full of testimonials from my time as an Operations Manager where those I managed expressed their gratitude before I left to pursue a career with GLI. I would be happy to show this album provided to me as a gift from my team in 2007.
I am a natural Leader, I know what it takes to motivate and empower others. I have been through several management training programs provided by outsourced companies who are experts in these areas.
I have an understanding of risk management, heat map analysis, and the processes required to make high level decisions.
Architectural design, customer service, Drafting, electrical work, electronics, networking, sales, soldering, technical support, project analysis, team leader, financial analysis and planning.
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