Senior IT Support Engineer with a strong background in all aspects of the software, hardware and VMware. Excellent analytical, project management and training skills with extensive experience supporting and networking Global Contact Centers and telecommunications equipment. Accomplished team builder and problem solver with strong organizational skills.
Meticulous Software Engineer bringing 25+ years experience in the IT industry. In-depth understanding of web technologies with a focus on delivering innovative business solutions.
Advanced knowledge of embedded systems
Agile development methodologies
Commended for attention to detail and accuracy.
Received the Institute of Electrical and Electronics Engineers [Name of Award or Recognition] for contributions to [Name of Project or Innovation].
Awarded [Name of Award] for contributions to [Name of Project].
Elected to [Name of Elected Position] of [Name of Engineering Society].
Oversaw a decrease in average daily number of trouble tickets by [Number]%.
Recognized by the [Name of Organization] for contributions to [Name of Project].
Contributed to development of [Name of Product], earning sales of over $[Number].
Increased use of [Name of Product] by [Number]% in [Name of Industry].
Installed IP, network equipment and facilities
Installed, maintained and supported SIP applications.
Installed, maintained and supported CTI applications.
Interpreted circuit diagrams.
Verified work order information and receipt of all necessary equipment.
Contributed to [Name of Project or Product], which increased company revenue by [Number]%.
Improved rate of resolved trouble tickets by implementing [Describe process].
Introduced use of [Name of Product] to [Name of Market].
Created network diagrams for new and existing networks.
Anticipated and analyzed common connectivity workflow problems.
Participated in team, cross-divisional and technical forums.
Led network development, software implementation and server maintenance.Led network development, software implementation and server maintenance.
Provided support for end users.
Ordered equipment and services for voice, data and cabling.
Found interim solutions to minimize the impact of issues on the business.
Coordinated trunk testing with phone vendors to troubleshoot possible problems.
Responded to PBX, voicemail and network-generated malfunction alarms.
Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
Handled multiple simultaneous deployment projects against strict deadlines.
Documented all aspects of client networks in preparation for implementing communication systems and associated applications.
Increased efficiency of [Name of Process] by [Number]% with the implementation of [Describe Product or Innovation].
[Number] years network technician experience.
Oversaw internal telecommunications system for organization with [Number] employees.
Electronic Engineering Communications
Classes, Concentration in, Continuing Education, coursework, Dissertation, Doctorate, Double major, Emphasis on…, Fellowships, Focus on…, GED, GPA, HS Diploma, Licenses, MA, Major, Masters, Minor, MS, Papers, PhD, Professional Accreditation, Professional Development, Professional Training, Project Highlights, Publications, Related Coursework, Related Projects, Scholarly Associations, Scholarships, Specialized Coursework, Study abroad, Thesis, Top 10% of Class, Training, Valedictorian, With Distinction, With Honors, BA, Bachelors, BS, Certifications
Fluent in English and Spanish.
Avaya, Hardware, clients, customer satisfaction, Customer Support, databases, Disaster Recovery, Engineer, Fluent in English, HP, IBM, IVR, LAN, access, Windows, NT, Enterprise, network, networking, Networks, Nortel, OS, Operating System, peripherals, quality, Servers, scripts, Software Engineer, SUN/Solaris, Solaris, Spanish, Speech, statistics, supervising, Symposium, System Administrator, technical support, telecommunications, Telecom, troubleshooting, unique, UNIX, Web Servers
Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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