Over 15 years of IT experience with increasing levels of responsibilities. I have a strong level of client support, customer service and work very well to meet deadlines.
IT professional with excellent technical, analytical, and communication skills. Ability to quickly master new concepts and procedures. Demonstrated troubleshooting and solution development skills. Self-directed with ability to function as part of a team. Conscientious, energetic, resourceful, and highly motivated. Dedicated to providing exemplary service.
MS Office 9x/2000/2003/2007/2010
Apache Directory Studio
Windows Server 2003
SOX, PCI and PII
SQL *CSS (Mainframe)
RSA Secure Console
Trained, skilled, and experienced in Management Information Systems, Applied Computer Science, customer service, inventory management, and training.
Possess working knowledge of various computer operations, programming languages, operating systems, and specialized applications.
Experienced in implementation of efficient operational policies and procedures, and effective time management, planning and organizational techniques.
Work independent and as a team.
Use discretion and independent judgments to ensure compliance requirements.
Knowledge of SOX/PCI/PII regulations
04/2013 to Current
Senior EngineerWyndham Worldwide Corporation
Proactively implement, update, maintain, and monitor digital IDs across multiple business units and domains Frequently exercise discretion and independent judgment whether system or access level changes meet regulatory and statutory compliance requirements.
Provide general troubleshooting of access related issues Perform reviews and reauthorization of access Design, develop, document, analyze, test, and/or modify new software systems, including IDM and WynCerts Maintain exceptional level of detail and provide accurate record keeping Ensure department SLA's are met and reporting KPI to Management is performed on a regular basis.
Work with users and developers to analyze requirements of software applications to bring them into request process, IDM, and WynCerts Immediately notify management and designated business contacts of any suspected breach or contravention of Wyndham security policies and practices Contributes to Enterprise Information Security team effectiveness by accomplishing additional security related tasks as needed Assist auditors as needed to ensure compliance Perform regular maintenance of application data, documentation, and record keeping data Knowledge of SOX/PCI/PII regulations.
Geek Squad Provide customers with support and training for technology purchases Manage hardware and software peripherals repair and maintenance Communicated and executed Company and Geek Squad Strategies within their area, by working with District/Market Leadership to control costs and meet productivity goals, and developing strategies to meet the district/market service related goals.
Developed area and individual action plans to overcome performance gaps.
Conducted Ride-a-longs to ensure SOP execution and positively impact client loyalty and helps employees deliver operational effectiveness while growing the business.
Review in-home operational execution and evaluates 360 degree self-assessments with Agents; provides feedback to employees, leadership and other channels that would benefit from Client insights.
Review client and 3rd party feedback, addresses opportunities through direct communication with Clients, strategic/operational planning and performance management of Agents.
Partner with retail to ensure sales and services work together, by sharing best practices and providing feedback on sales and execution.
Direct contact for fellow employees and leaders and acts as subject matter expert for problem resolutions by responding quickly to the needs of the employee and the customer.
Maintain a functional knowledge of consumer electronics installation, delivery and repair to stay current in industry trends and act in support of Agent technical/training needs.
Travels via company owned vehicle to client's home or office to provide solutions.
VMware Certified Associate - Data Center Virtualization Vision Training Systems, Project Management Professional (PMP) certificate of completion New Horizons Computer Learning Center, Orlando, FL MCP certified (Maintaining and Managing a Windows Server 2003 Environment) Attained CompTIA A+, Security + and Network+ Certifications University of Central Florida － Orlando, FL
Bachelor of Science Degree: Management Information Systems / Applied Computer ScienceManagement Information Systems / Applied Computer Science
Associate of Arts DegreeValencia Community College － Orlando, FL
Bilingual and fluent in English and Spanish. French level 1
A+, AD, Apache, cash management, hardware, computer operations, consumer electronics, Cost Analysis, CSS, Client, Clients, customer relations, customer service, databases, delivery, diagnosis, documentation, e-mail, fluent in English, French, functional, help desk, IDs, Information Security, inventory management, inventory, inventory control, Java Script, Leadership, Team Lead, Magic, Mainframe, Managing, Market, access, MCP, MS Office 9, MS Office, office, Windows 9, 2000, Windows XP, Management Information Systems, Enterprise, Network, Networking, operating systems, organizational, PCI, performance management, peripherals, policies, programming, Project Management, quality, record keeping, reporting, research, retail, sales, SLA, SOP, Spanish, SQL, strategic, Desktop Support, time management, Troubleshoot, Troubleshooting, Vision, Vista, Windows Server
VMware Certified Associate - Data Center Virtualization Vision Training Systems, Project Management Professional (PMP) certificate of completion New Horizons Computer Learning Center, Orlando, FL MCP certified (Maintaining and Managing a Windows Server 2003 Environment) Attained CompTIA A+, Security + and Network+ Certifications Bachelor of Science Degree : Management Information Systems / Applied Computer Science Associate of Arts Degree
Create a job alert for [job role title] at [location].