Senior Engineer Resume Example
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SENIOR ENGINEER
Professional Summary
Over 15 years of IT experience with increasing levels of responsibilities. I have a strong level of client support, customer service and work very well to meet deadlines.
Profile
IT professional with excellent technical, analytical, and communication skills. Ability to quickly master new concepts and procedures. Demonstrated troubleshooting and solution development skills. Self-directed with ability to function as part of a team. Conscientious, energetic, resourceful, and highly motivated. Dedicated to providing exemplary service.
Core Qualifications
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Experience
04/2013 to Current
Senior EngineerPepco Energy Services
- Proactively implement, update, maintain, and monitor digital IDs across multiple business units and domains Frequently exercise discretion and independent judgment whether system or access level changes meet regulatory and statutory compliance requirements.
- Provide general troubleshooting of access related issues Perform reviews and reauthorization of access Design, develop, document, analyze, test, and/or modify new software systems, including IDM and WynCerts Maintain exceptional level of detail and provide accurate record keeping Ensure department SLA's are met and reporting KPI to Management is performed on a regular basis.
- Work with users and developers to analyze requirements of software applications to bring them into request process, IDM, and WynCerts Immediately notify management and designated business contacts of any suspected breach or contravention of Wyndham security policies and practices Contributes to Enterprise Information Security team effectiveness by accomplishing additional security related tasks as needed Assist auditors as needed to ensure compliance Perform regular maintenance of application data, documentation, and record keeping data Knowledge of SOX/PCI/PII regulations.
01/2010 to 04/2013
Asset ManagerMantech International Corporation － Atlantic City , MD
- Minimize the overhead and administration of allocating and tracking assets and their costs over 4 business units as inventories is depleted, replenished and shared.
- Maintain an active inventory of End User hardware to minimize downtime.
- Implement a model where assets are shared across all of Wyndham Worldwide to make the best use of available inventory.
- Coordinated the maintenance of records and databases containing information regarding hardware, licenses, warranties, and service agreements for the organization's hardware and software.
- Tracked quality throughout the product lifetime.
- Acts as back up to the local Desktop Support teams during heavy or backlog workloads.
01/2007 to 12/2009
Application Support Technician Team LeadWyndham Vacation Ownership － Annapolis , STATE
- Serve as the initial or second level point of contact for resolution of desktop / workgroup-related problems in a 5000+ user environment.
- Troubleshoot research, diagnose, document and resolve technical issues surrounding Windows XP, MS Office, e-mail, Internet connections hardware / peripherals and other software.
- Log all activity into help desk ticketing / inventory application such as Magic and Assyst Enterprise.
- Assisted in various IT / ASG projects / Implementations.
Assistant Project Manager InternBest Buy － City , STATE
- Geek Squad Provide customers with support and training for technology purchases Manage hardware and software peripherals repair and maintenance Communicated and executed Company and Geek Squad Strategies within their area, by working with District/Market Leadership to control costs and meet productivity goals, and developing strategies to meet the district/market service related goals.
- Developed area and individual action plans to overcome performance gaps.
- Conducted Ride-a-longs to ensure SOP execution and positively impact client loyalty and helps employees deliver operational effectiveness while growing the business.
- Review in-home operational execution and evaluates 360 degree self-assessments with Agents; provides feedback to employees, leadership and other channels that would benefit from Client insights.
- Review client and 3rd party feedback, addresses opportunities through direct communication with Clients, strategic/operational planning and performance management of Agents.
- Partner with retail to ensure sales and services work together, by sharing best practices and providing feedback on sales and execution.
- Direct contact for fellow employees and leaders and acts as subject matter expert for problem resolutions by responding quickly to the needs of the employee and the customer.
- Maintain a functional knowledge of consumer electronics installation, delivery and repair to stay current in industry trends and act in support of Agent technical/training needs.
- Travels via company owned vehicle to client's home or office to provide solutions.
Education
2004
VMware Certified Associate - Data Center Virtualization Vision Training Systems, Project Management Professional (PMP) certificate of completion New Horizons Computer Learning Center, Orlando, FL MCP certified (Maintaining and Managing a Windows Server 2003 Environment) Attained CompTIA A+, Security + and Network+ Certifications University of Central Florida － City, State
Bachelor of Science Degree: Management Information Systems / Applied Computer ScienceManagement Information Systems / Applied Computer Science
2002
Associate of Arts DegreeValencia Community College － City, State
Languages
Bilingual and fluent in English and Spanish. French level 1
Skills
A+, AD, Apache, cash management, hardware, computer operations, consumer electronics, Cost Analysis, CSS, Client, Clients, customer relations, customer service, databases, delivery, diagnosis, documentation, e-mail, fluent in English, French, functional, help desk, IDs, Information Security, inventory management, inventory, inventory control, Java Script, Leadership, Team Lead, Magic, Mainframe, Managing, Market, access, MCP, MS Office 9, MS Office, office, Windows 9, 2000, Windows XP, Management Information Systems, Enterprise, Network, Networking, operating systems, organizational, PCI, performance management, peripherals, policies, programming, Project Management, quality, record keeping, reporting, research, retail, sales, SLA, SOP, Spanish, SQL, strategic, Desktop Support, time management, Troubleshoot, Troubleshooting, Vision, Vista, Windows Server
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Resume Overview
School Attended
- University of Central Florida
- Valencia Community College
Job Titles Held:
- Senior Engineer
- Asset Manager
- Application Support Technician Team Lead
- Assistant Project Manager Intern
Degrees
- VMware Certified Associate - Data Center Virtualization Vision Training Systems, Project Management Professional (PMP) certificate of completion New Horizons Computer Learning Center, Orlando, FL MCP certified (Maintaining and Managing a Windows Server 2003 Environment) Attained CompTIA A+, Security + and Network+ Certifications
Bachelor of Science Degree : Management Information Systems / Applied Computer Science
Associate of Arts Degree
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