Over 18 years of proven technical experience with consistent results in Customer / Network Trouble Resolution and Telecommunications Network Maintenance. Ability to manage and maintain a high volume fast paced operation. Detailed knowledge and expertise in the Telecommunications industry. Proven ability to efficiently work in a Network Operations Center Environment Detailed knowledge in Voice, SONET, DWDM, Fiber Optical, and DACS / MUX Networking
Knowledge of Circuit Layout Records (CLR) / Design Layout Records (DLR)
Knowledge of NMS / EMS systems
Knowledge of REACT testing software
Knowledge of the Clarify and Remedy trouble ticketing systems
Knowledge of the Compaq TEMIP, SMIT and IBM Netcool alarm monitoring platform
Computer literate in Microsoft Office, Procomm Plus, Telnet, and FTP
SENIOR ENGINEER January 2012 to CurrentCenturyLink － Monroe, LA
Tier 3 Tech Support for Centurylink's transport network with over 3000 network elements.
Worked to Test and Accept new systems into the transport network.
Ensured company documentation / systems are in compliance with the design of each optical platform.
Troubleshoot issues with Infinera DTN / DTNX, Cisco 15454 ONS, Ciena Core Director, Ciena 6500 MSPP and Fujitsu 7120.
Performed software upgrades on network elements as they are internally tested and become available.
Create department training manuals and SOP's.
Created and approved MOP's for pending maintenances.
Ensured company documentation / systems are in compliance with the design of each transport platform.
Worked with the transport equipment vendor for all issues relating to the equipment purchased from the vendor.
Attend weekly meetings to discuss network reliability and profitability.
PRINCIPAL NETWORK ENGINEER January 2004 to January 2012Savvis INC － St Louis, MO
Third level support for all optical transport systems on the network backbone.
Monitored, and maintained the network from the Network Operations Center.
Identify problems with optical issues associated with the network's Fiber Optic Backbone.
Maintain over 500 Network Elements and over 20 Points of Presence in the US.